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Chargeback Associate Jobs in Delaware (NOW HIRING)

May debit or credit customer's accounts as appropriate, process chargebacks or update customer ... Associate is expected to meet or exceed department level benchmarks for productivity and quality.

... chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. * Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...

Store Manager

Wilmington, DE Β· On-site

$61K - $81K/yr

Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure ... chargeback paperwork to ensure accuracy of inventory. * Act as Manager on Duty (MOD); lead by ...

Chargeback Associate information

See Delaware salary details

$12

$21

$30

How much do chargeback associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for chargeback associate in Delaware is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.56 per hour, depending on experience, location, and employer.

What is a chargeback associate?

Chargeback Associates are professionals who handle and resolve chargeback disputes between customers, merchants, and financial institutions. They investigate claims of unauthorized transactions or service/product issues, gather evidence, and communicate with all parties to determine the validity of each claim. Their goal is to ensure fair outcomes and compliance with banking regulations, helping to minimize financial losses for their organization. Chargeback Associates also monitor trends to prevent future disputes and may provide insights to improve payment processes.

What are the key skills and qualifications needed to thrive as a chargeback associate?

To thrive as a Chargeback Associate, you need a solid understanding of payment processing, dispute resolution, and financial regulations, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, card network rules, and tools like Excel or specialized dispute platforms is typically required. Strong analytical thinking, attention to detail, and effective communication skills help manage cases efficiently and collaborate with internal teams and external partners. These skills are crucial for minimizing financial losses, maintaining compliance, and ensuring customer satisfaction in the chargeback process.

What are some common challenges chargeback associates face when handling disputed transactions, and how can these be managed effectively?

Chargeback Associates often encounter challenges such as navigating complex documentation requirements, meeting strict response deadlines, and communicating effectively with both merchants and customers. Managing these challenges requires strong attention to detail and excellent organizational skills to gather all necessary evidence promptly. Staying updated on card network regulations, using chargeback management software, and collaborating closely with fraud prevention teams can also help streamline the process and improve dispute outcomes.

What is the difference between Chargeback Associate vs Payment Processing Specialist?

AspectChargeback AssociatePayment Processing Specialist
CredentialsBasic financial or customer service experience, sometimes certifications in banking or financeSimilar credentials, often with knowledge of payment systems
Work EnvironmentBanking, credit card companies, e-commerceFinancial institutions, payment service providers
Employer & IndustryFinancial services, retail, e-commercePayment processors, banks, retail
Common Search & ComparisonYesYes

The main difference is that a Chargeback Associate focuses on resolving disputes related to chargebacks, while a Payment Processing Specialist handles the overall processing of transactions. Both roles require knowledge of payment systems and customer service skills, but their specific responsibilities differ within the payment industry.

What cities in Delaware are hiring for Chargeback Associate jobs?

Cities in Delaware with the most Chargeback Associate job openings:

Infographic showing various Chargeback Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,824 per year, or $21.6 per hour.

Associate Director, Portfolio Contract Strategy

Wilmington, DE β€’ On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New


Job description

Associate Director, Portfolio Contract Strategy

Location: Wilmington DE

At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and partnering with colleagues and customers to make the seemingly impossible a reality. We're focused on the potential of science to address the unmet needs of patients around the world.The Biopharmaceutical Business Unit (BBU) develops and drives therapeutic area and product strategies that address unmet patient needs globally. We integrate commercial, market access, medical, digital, and corporate functions to drive scientific innovation and commercial excellence in respiratory, cardiovascular, renal, and diabetes disease areas.

This role is basedatAstraZeneca’sWilmingtonheadquarters and reports to theSr.Director,Portfolio Contract Strategy, CVRM.

Assist in creating and defining contract strategies that include financial analytics and platforms for Brands within the AZ BBU product portfolio for key Market Access customers and business segments and maintain consistency with that strategy as it is implemented. Drive business analytics to support contract strategy activities and partner with Customer Facing account roles, including National & Regional Payer teams, Provider Network teams, and Channel account teams.

This role assists in bringing forward marketplace perspective and pragmatic solutions / analyses to optimize AstraZeneca's net price, access objectives and continued leadership in innovative contracting. This individual will assist in the development of contract and channel strategies that align with Brand Team / Therapeutic Area business strategies for launch and in-line products. The Associate Director of Contract Strategy may partner with customer facing account teams in direct customer engagement around identified key initiatives, build/align, and execute negotiation strategies with customer-facing teams. This role will also collaborate with a wide variety of internal stakeholders such as Access Strategy, Brand Leadership, Value Strategy and Evidence, Brand and Market Access Finance, Contract Operations, and Legal.

A key deliverable of this role is ensuring all contract strategies and offerings have financial justification based on ROI and sound business judgment and assist in assessing the performance of existing contract strategies & offerings. They are responsible for ensuring the timely and regular re-evaluation of current strategy and deliver segment strategies for their Therapeutic Areas.

Typical Accountabilities:
  • Assistin the development of contract strategies and lead strategies through the applicable approval/governance processes
  • Directly partner with customer facing teams around prioritized key initiatives
  • Co-develop and execute contracting negotiation strategies
  • Coordinate with team of analysts/specialists in operational activities such as rebates, chargebacks, government reporting, contractwritingand process approvals.
  • Monitor environment for shifts in trends or behaviors, interpretlikely impactand suggestappropriate actionsaroundlife-cyclecontracting and pricing considerations.
  • Develop deep understanding of competitive market conditions that affect pricing for individual brands, therapeuticareasand overall industry.
  • Serves as a resource for Licensing and Business Development in assessing pricing on potential opportunities
Education, Qualifications,Skillsand ExperienceEssential:
  • Bachelor’s degree; preferably in a relevant field (Marketing, Science, Economics or Finance)
  • 3+ yrs of experience in the pharmaceutical or healthcare industry
  • Understanding of Market Access and Healthcare delivery systemsas well as the impact of government policies and proposals
  • Analytical skills including problem solving, forecasting, contract development and financial modeling
  • Demonstrated negotiation & relationship building skills
  • Solution/Innovation mindset
Desirable:
  • MBA/JD
  • Understanding of healthcare marketing and sales practices
  • Thorough understanding of pharmaceutical manufacturing business models with specific knowledge of brand team operations, brand finance,and sales
  • Finance, market access and/or analytics background
  • Contract development and negotiation experience
  • Clinical Acumen/Health Economics

The annual base pay for this position ranges from $147,200- $220, 500. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an β€œat-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Date Posted

08-Sept-2026

Closing Date

22-Sept-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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