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Chargeback Associate Jobs in Newark, DE (NOW HIRING)

Mishimoto

AR Specialist

Garnet Valley, PA · On-site

$19.50 - $25.50/hr

Investigate and dispute short-pays, unauthorized deductions, and chargebacks across marketplace and ... Associate's degree or accounting/finance certificate preferred; a bachelor's degree is not required ...

Mishimoto

AR Specialist

Garnet Valley, PA

$19.50 - $25.50/hr

Investigate and dispute short-pays, unauthorized deductions, and chargebacks across marketplace and ... Associate's degree or accounting/finance certificate preferred; a bachelor's degree is not required ...

PSG Global Solutions

Claims Analyst

Newark, DE

May debit or credit customer's accounts as appropriate, process chargebacks or update customer ... Associate is expected to meet or exceed department level benchmarks for productivity and quality.

Burlington

Operations/Service Manager II

Wilmington, DE · On-site

$20 - $26.65/hr

... chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. * Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...

Burlington

Store Manager

Wilmington, DE · On-site

$61K - $81K/yr

Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure ... chargeback paperwork to ensure accuracy of inventory. * Act as Manager on Duty (MOD); lead by ...

All JobsChargeback Associate JobsChargeback Associate Jobs in Newark, DE

Chargeback Associate information

See Newark, DE salary details

$12

$21

$29

How much do chargeback associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for chargeback associate in Newark, DE is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.12 per hour, depending on experience, location, and employer.

What is a chargeback associate?

Chargeback Associates are professionals who handle and resolve chargeback disputes between customers, merchants, and financial institutions. They investigate claims of unauthorized transactions or service/product issues, gather evidence, and communicate with all parties to determine the validity of each claim. Their goal is to ensure fair outcomes and compliance with banking regulations, helping to minimize financial losses for their organization. Chargeback Associates also monitor trends to prevent future disputes and may provide insights to improve payment processes.

What are the key skills and qualifications needed to thrive as a chargeback associate?

To thrive as a Chargeback Associate, you need a solid understanding of payment processing, dispute resolution, and financial regulations, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, card network rules, and tools like Excel or specialized dispute platforms is typically required. Strong analytical thinking, attention to detail, and effective communication skills help manage cases efficiently and collaborate with internal teams and external partners. These skills are crucial for minimizing financial losses, maintaining compliance, and ensuring customer satisfaction in the chargeback process.

What are some common challenges chargeback associates face when handling disputed transactions, and how can these be managed effectively?

Chargeback Associates often encounter challenges such as navigating complex documentation requirements, meeting strict response deadlines, and communicating effectively with both merchants and customers. Managing these challenges requires strong attention to detail and excellent organizational skills to gather all necessary evidence promptly. Staying updated on card network regulations, using chargeback management software, and collaborating closely with fraud prevention teams can also help streamline the process and improve dispute outcomes.

What is the difference between Chargeback Associate vs Payment Processing Specialist?

AspectChargeback AssociatePayment Processing Specialist
CredentialsBasic financial or customer service experience, sometimes certifications in banking or financeSimilar credentials, often with knowledge of payment systems
Work EnvironmentBanking, credit card companies, e-commerceFinancial institutions, payment service providers
Employer & IndustryFinancial services, retail, e-commercePayment processors, banks, retail
Common Search & ComparisonYesYes

The main difference is that a Chargeback Associate focuses on resolving disputes related to chargebacks, while a Payment Processing Specialist handles the overall processing of transactions. Both roles require knowledge of payment systems and customer service skills, but their specific responsibilities differ within the payment industry.

Chargeback Associate jobs near you
Infographic showing various Chargeback Associate job openings in Newark, DE as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,784 per year, or $21.1 per hour.

Returns and Damages Coordinator

Burlington Stores

Swedesboro, NJ • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 943 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

Position Overview
The Returns and Damages Coordinator collaborates with the DC Merchandise Disposition Supervisor, DC Operations, Buyers, and Vendors to research, problem solve, and process merchandise by physical handling and inspection and performing systematic DC inventory adjustments required for all RTV (Return to Vendor), recall, inbound and in-house damages, and non-Burlington product. In addition, this role assists with various special projects as needed in support of the business needs and objectives such as donation, sample sales, quality inspections, etc.
A Day In The Life
  • Processes inbound and in-house damages by following Burlington inspection criteria and SOP requirements to inspect and sort merchandise, determine final disposition of merchandise, prepare merchandise for return to stock, sample sale or donation, calculate, enter and communicate cost of goods chargebacks and freight claims, and perform timely inventory adjustments.
  • Initiate and drive the RTV process by validating merchandise assigned to the RTV department, completing appropriate RTV documentation and data entry, and providing excellent internal and external customer service through communication and follow up with Buyers, Vendors, and Vendor Operations to promote the timely disposition of merchandise, acquisition of Return Authorization, contact information and pick up confirmation, preparation of physical merchandise for return to the vendor, calculation and entry of cost of goods chargebacks/debits and communication of financial adjustments to Inventory Control and DC Finance.
  • Tasks include physical handling and movement of cartons and product, opening and closing cartons, stacking cartons on pallets, flagging cartons, cleaning and repackaging product, re-ticketing, re-packaging, case labeling, disposal of trash and damaged merchandise, using a RF Scanner and computer to make inventory adjustments including split/moves, etc.
  • Utilize multiple computer information management systems to conduct research, manage inventory and chargebacks, problem solve, and initiate and determine action steps.
  • Engage the appropriate level of management to assist with the escalation of items needing immediate attention and keeps the supervisor informed of all pertinent information.
  • Provide training as needed to associates in support roles within operations regarding processes and SOP requirements including temp labor performing this function.
  • Assists with various special projects as needed in support of the business needs and objectives including, but not limited to receiving, inspecting, sorting, inventorying, and packing product for donation, sample sales, etc.
  • Ensure safe and clean work area through adherence to strict safety standards and following established policies and procedures.
  • Contribute as a cross-functional team member utilizing proficiency in all DC departments across multiple shifts and buildings to problem solve and complete a variety of tasks in support of the business needs and objectives within the Merchandise Disposition Department as needed. Other duties as requested, directed, or assigned.
  • Provide month end physical inventory of product in the RTV locations to support the monthly financial accrual, shipping damage adjustments and other reporting as required.

You'll Come With
  • High School Diploma or GED :
  • General distribution center/warehouse knowledge is a plus.
  • Experience with RF Scanners is a plus
  • Proven record of excellent attendance and punctuality to work is a must.
  • Fluent in English - verbal and written
  • Proficient in Microsoft Outlook, Word and Excel
  • Proven problem-solving abilities and analytical/deductive reasoning skills to determine and initiate required action steps
  • Effective organizational and interpersonal skills
  • Strong attention to detail and follow-thorough skills
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to work both independently and as a team.
  • Ability to remain flexible to shifting priorities.
  • Ability to compose professional vendor and buyer facing email communications.
  • Ability to work overtime as needed.

Physical Requirements:
  • Ability to be mobile for long periods of time.
  • Ability to stand/walk and work at a computer for extended periods of time.
  • Ability to climb, balance, bend, lift, kneel, squat, and reach repeatedly.
  • Ability to regularly lift and/or move cartons up to 50 lbs.
  • Ability to work in non-temperature-controlled Distribution Center (hot in the summer, cold in the winter).
  • Ability to transpose numbers and information with accuracy.

Compensation Range: $18.00 - $19.00
#LI-CG1
Come join our team. You're going to like it here!
You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Posting Number R103850
Location New Jersey-Swedesboro
Address 2961 Route 322
Shopping Center Building A
Zip Code 08085
Pay Rate Hourly
Career Site Category Distribution Center
Position Category Other
Job Type Full-Time
Remote Type In Office/On-site
Evergreen No

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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