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Channel Success Manager Jobs in Rochester, NY (NOW HIRING)

FirstLight

Channel Account Manager

Victor, NY · On-site

$80K - $95K/yr

FirstLight is seeking an experienced and success driven Channel Manager interested in taking their career to new heights. FirstLightOpens in New Window, provides fiber optic data, voice, and high ...

Webbing

CSM Team Lead

York, NY · Remote

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post ... Experience managing channel partners, resellers, and indirect customer relationships, including ...

Rotork

Sales Manager

Rochester, NY

Effectively manages local channel partners (Manufacturer's Representatives and Distributors) and ... Our success flows from our commitment to engineering excellence, and that's what we will always ...

Rotork

Sales Manager

Rochester, NY

Effectively manages local channel partners (Manufacturer's Representatives and Distributors) and ... Our success flows from our commitment to engineering excellence, and that's what we will always ...

Rotork

Sales Manager

Rochester, NY

Effectively manages local channel partners (Manufacturer's Representatives and Distributors) and ... Our success flows from our commitment to engineering excellence, and that's what we will always ...

Rotork

Sales Manager

Rochester, NY · On-site

Effectively manages local channel partners (Manufacturer's Representatives and Distributors) and ... Our success flows from our commitment to engineering excellence, and that's what we will always ...

Sally Beauty

Assistant Store Manager

Rochester, NY

Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards ... future success Effective Communicator Expresses information in a candid, straight forward way ...

Sally Beauty

ASSISTANT STORE MANAGER

Victor, NY

Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards ... future success Effective Communicator Expresses information in a candid, straight forward way ...

CosmoProf

Assistant Store Manager

Rochester, NY · On-site

Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards ... success * Effective Communicator * Expresses information in a candid, straight forward way ...

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All JobsChannel Success JobsChannel Success Manager JobsChannel Success Manager Jobs in Rochester, NY

Channel Success Manager information

See Rochester, NY salary details

$69.6K

$140.5K

$151.5K

How much do channel success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for channel success manager in Rochester, NY is $140,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,000.00 and $151,000.00 per year, depending on experience, location, and employer.

What is a channel success manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

What are the key skills and qualifications needed to thrive as a channel success manager?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.

How does a channel success manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What cities near Rochester, NY are hiring for Channel Success Manager jobs?

Cities near Rochester, NY with the most Channel Success Manager job openings:

Channel Success Manager jobs near you

Channel Account Manager

FirstLight

Victor, NY • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

FirstLight Fiber rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 101 rated telecommunications companies

Job description

FirstLight is seeking an experienced and success driven Channel Manager interested in taking their career to new heights. FirstLightOpens in New Window, provides fiber optic data, voice, and high-speed Internet services to enterprise, carrier and wholesale customers in Upstate New York and Northern New England utilizing its own fiber optic network. FirstLight offers a robust suite of advanced telecommunications products, including dedicated Internet access, Metro Ethernet, traditional TDM solutions, SIP trunks, virtual PBX and audio-conferencing, managed commercial wireless systems, and Data Center Colocation.

Position Summary

Reporting directly to the Senior Director of Channel Sales, this individual will be responsible for working directly with agents, and re-sellers, including but not limited to cloud service providers, and internet service providers. Channel Managers are expected to cultivate existing and new relationships in order to develop and close new revenue opportunities on behalf of FirstLight.

Responsibilities

  • Achieve or exceed monthly revenue targets
  • Schedule and attend sales meetings to present FirstLight’s value proposition and identify new opportunities
  • Provide competitive proposals, highlighting FirstLight’s value proposition and strengths
  • Act as primary point of contact for customers providing a high level of customer service to all FirstLight’s customers
  • Develop and maintain strong relationships with decision makers and influencers within assigned Channel accounts
  • Maintain accurate account information and proposal status in the Company’s CRM system
  • Willingness and ability to travel

Required Skills

  • Strong prospecting, networking and business development skills
  • Strong written and verbal communications skills
  • Ability to work in a team environment, with minimal supervision, managing multiple accounts and proposals with positive results
  • Strong presentation skills
  • Strong negotiation skills
  • Solid understanding of Ethernet, IP and Networking technology (required)
  • Solid understanding of competitive landscape in Metro Ethernet and IP market (required)

Experience/Education:

  • 7-10 years successfully selling WAN and IP Technologies to Agents/Re-seller customers
    • Preferably experience selling Metro Ethernet, Fiber Optic, or Data services within the telecommunications space
  • Proficiency in Microsoft Office Suite
  • Proficiency in CRM applications, experience with SalesForce a plus
  • Bachelor’s degree preferred

About FirstLight:

Headquartered in Albany, New York, FirstLight provides fiber-optic data, Internet, data center cloud and voice services to enterprise and carrier customers throughout the Northeast connecting nearly 9,000 locations in service with an additional 30,000 locations serviceable by its more than 15,000 route mile fiber network.

We offer a competitive base salary and a generous commission plan as well as an outstanding benefits package including health, dental, vision, and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, tuition reimbursement, paid training, and paid holidays and vacation.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.


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