ZipRecruiter

Log In

1

Channel Success Manager Jobs in Arizona (NOW HIRING)

Apriva

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager The Customer Success Manager (CSM) owns the post-sales operational ... Experience working in a partner-led / channel-driven commercial model (ISOs, ISVs, resellers)

Freshworks

Channel Sales Manager (East)

Chandler, AZ · On-site +1

$173K - $213K/yr

As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth ... Success in this role requires strong relationship management, strategic thinking, and a passion for ...

Freshworks

Channel Sales Manager (East)

Chandler, AZ

As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth ... Success in this role requires strong relationship management, strategic thinking, and a passion for ...

PolyAI

Channel Account Manager (West)

Phoenix, AZ · On-site +1

$220K - $260K/yr

Channel Partner Management: Build and maintain strong relationships with channel partners ... success. Benefits ???? Participation in the company's employee share options plan ???? 100% of ...

Globe Telecom, Inc.

Channel Strategy Partner

Globe, AZ · On-site

Project Management * Customer Understanding Skills * Problem-solving and Analytical Skills ... Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our ...

Globe Telecom, Inc.

Channel Strategy Partner

Globe, AZ · On-site

Project Management * Customer Understanding Skills * Problem-solving and Analytical Skills ... Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our ...

AI VEND SOLUTIONS LLC

Regional Channel Manager

Mesa, AZ · On-site

$35K - $51K/yr

Competitive Salary + Performance Bonuses + Travel Reimbursement About the Role The Regional Channel Manager is a strategic leadership role responsible for the long-term success and operational ...

AI VEND SOLUTIONS LLC

Regional Channel Manager

Mesa, AZ · On-site

$35K - $51K/yr

Competitive Salary + Performance Bonuses + Travel Reimbursement About the Role The Regional Channel Manager is a strategic leadership role responsible for the long-term success and operational ...

next page

Showing results 1-20

All JobsChannel Success JobsChannel Success Manager JobsChannel Success Manager Jobs in Arizona

Channel Success Manager information

What is a channel success manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

What are the key skills and qualifications needed to thrive as a channel success manager?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.

How does a channel success manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Arizona are hiring for Channel Success Manager jobs?

Cities in Arizona with the most Channel Success Manager job openings:

Channel Success Manager jobs near you

Customer Success Manager

Apriva

Phoenix, AZ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts — ISOs, ISVs, resellers, and enterprise merchants — and is accountable for operational success, retention, adoption, expansion signal generation, and customer health from go-live forward. This is a relationship-driven, payments-literate role that orchestrates Apriva's Professional Services, Support, Engineering, and Product teams on behalf of the customer; it is not a hands-on technical implementation role and it does not own new-logo sales or close expansion deals. The CSM is the customer's primary day-to-day advocate inside Apriva and the operational counterpart to Sales after the deal is signed.

Required Qualifications

  • 5–8 years of post-sales experience in Customer Success, Account Management, Service Delivery, or a comparable customer-facing role at a payments, fintech, or B2B SaaS company.
  • Working knowledge of the payments ecosystem: gateways, processors, acquirers, ISOs, ISVs, terminal/device certifications, and the economics of merchant payment processing.
  • Familiarity with industry standards and concepts: PCI DSS, P2PE, EMV (contact and contactless), tokenization, and unattended protocols such as MDB/ICP.
  • Understanding of merchant boarding workflows, settlement and funding cycles, reconciliation, interchange basics, and chargeback handling.
  • Demonstrated experience managing a portfolio of accounts to measurable retention and customer-health outcomes.
  • Comfort leading executive-level conversations, QBRs, and renewal discussions with senior business and technical stakeholders.
  • Strong technical literacy — able to read an integration spec, interpret API documentation at a high level, and follow an engineering escalation conversation — without serving as the hands-on implementer.
  • Proficiency with CRM and CS tooling (e.g., Salesforce, Gainsight, ChurnZero, HubSpot, or equivalent), ticketing systems, and standard productivity/reporting tools.
  • Bachelor's degree or equivalent practical experience.
  • Willingness to travel up to ~20% for customer meetings, QBRs, and industry events across Apriva's served regions.

Preferred Qualifications

  • Direct experience at a payment gateway, processor, acquirer, ISO/MSP, ISV, or terminal/device manufacturer (e.g., Stripe, Adyen, Fiserv, Worldpay, Global Payments, Shift4, Verifone, Ingenico, NCR Voyix, Toast, Square, Cantaloupe, Nayax, 365 Retail Markets).
  • Vertical experience in unattended/self-service payments (vending, micro-markets, kiosks, EV charging, parking), DEX telemetry, closed-loop processing (campus, military, employee ID), retail, mobility, or hospitality.
  • Hands-on familiarity with EMV certification workflows, processor migrations, or multi-MID enterprise deployments.
  • Experience working in a partner-led / channel-driven commercial model (ISOs, ISVs, resellers).
  • Multi-region account experience spanning the U.S., Canada, U.K., and/or Mexico, including awareness of region-specific scheme rules and processor landscapes.
  • CSM-relevant certifications (e.g., Gainsight CCSM, SuccessCOACHING, CSPN) or payments credentials (ETA CPP, PCIP).

Apriva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Apply