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Chanel Customer Service Jobs (NOW HIRING)

Chanel

Boutique Facilitator, Saks Atlanta

Atlanta, GA · On-site

$24.70 - $26/hr

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

Chanel

Stock Support

York, PA · On-site

$14.75 - $18.75/hr

Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required * Provide the highest level of customer service ...

CHANEL

Boutique Facilitator, Aspen

Aspen, CO

$24 - $27.50/hr

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

Chanel

Boutique Facilitator, Palo Alto

Palo Alto, CA · On-site

$24.70 - $30/hr

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

CHANEL

Fashion Advisor, Short Hills

Short Hills, NJ

$27.50 - $34/hr

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

CHANEL

Fashion Advisor, Madison

New York, NY

$27.50 - $34/hr

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

CHANEL

Fashion Advisor, Miami Design

Miami, FL

$27.70 - $31/hr

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Fashion Advisor, Palo Alto

Palo Alto, CA · On-site

$28 - $34/hr

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Fashion Advisor, Saks Troy

Troy, MI

$27.50 - $31/hr

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Boutique Facilitator, Aspen

Aspen, CO · On-site

$24 - $27.50/hr

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

Chanel

Boutique Facilitator, Waikiki

Honolulu, HI · On-site

$24.70 - $27/hr

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

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How much do chanel customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chanel customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Chanel Customer Service position, and why are they important?

To thrive as a Chanel Customer Service professional, you need a strong background in luxury retail service, product knowledge, and excellent verbal and written communication, often supported by prior experience in high-end customer-facing roles. Familiarity with CRM software, point-of-sale systems, and company-specific product catalogs is highly beneficial. Soft skills such as patience, attention to detail, and a client-focused attitude are essential for excelling in this position. These skills are crucial for maintaining Chanel’s reputation for exceptional service and ensuring customer satisfaction within a competitive luxury market.

What does a typical day look like for a Chanel Customer Service representative?

A typical day for a Chanel Customer Service representative involves responding to client inquiries via phone, email, or live chat, assisting with product information and order issues, and providing guidance on Chanel’s aftercare services. You will collaborate closely with sales teams and other support departments to resolve complex requests and ensure a seamless luxury experience for every customer. Attention to detail and maintaining Chanel's high standards of service are central to the role. The environment is fast-paced, but you will receive ongoing training and support to deepen your product expertise and grow within the brand.

What is a Chanel Customer Service job?

A Chanel Customer Service job involves assisting clients with inquiries about products, orders, returns, and brand services while ensuring a luxury experience. Representatives handle customer concerns via phone, email, or chat, providing personalized support that reflects Chanel’s high standards. They also collaborate with internal teams to resolve issues efficiently and maintain customer satisfaction. Strong communication, problem-solving skills, and brand knowledge are essential for success in this role.

More about Chanel Customer Service jobs
What cities are hiring for Chanel Customer Service jobs? Cities with the most Chanel Customer Service job openings:
What are the most commonly searched types of Chanel Customer Service jobs? The most popular types of Chanel Customer Service jobs are:
What states have the most Chanel Customer Service jobs? States with the most job openings for Chanel Customer Service jobs include:
What job categories do people searching Chanel Customer Service jobs look for? The top searched job categories for Chanel Customer Service jobs are:
Chanel Customer Service jobs near you
Infographic showing various Chanel Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Boutique Facilitator, Saks Atlanta

Boutique Facilitator, Saks Atlanta

Chanel

Atlanta, GA • On-site

$24.70 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

CHANEL rating

7.6

Company rating: 7.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Boutique Facilitator, Saks Atlanta
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
We are looking for a Boutique Facilitator, someone passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique. They will be crucial to the success of the operations within the Boutique. As a multi-functional, "generalist" support role, the Boutique Facilitator assists the sales associates, and the boutique to maximize client-facing time and will support all areas of the Boutique as needed.
What Impact You Can Create at CHANEL:
  • Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting

  • Be the ultimate brand ambassador by providing continuous sales and service support

  • Support the Operations team in maintaining the incoming and outgoing shipments processes, assisting with inventory cycle counts and daily re-ticketing

  • Assisting and supporting Fashion Advisors with packaging

  • Support opening and closing of registers and assist with handling cash and deposits

  • Effectively conduct administrative responsibilities i.e., answering phone calls to ensure any client issues are resolved in a prompt and professional manner

You Are Energized By:
  • Providing the highest standards of service

  • Building collaborative partnerships and relationships in a team-focused environment

  • Fostering a meaningful client experience centered around inclusion and connection

  • Your curiosity to continuously learn and grow

What You Will Bring to The Team:
  • Ability to thrive in a team environment and work collaboratively

  • Understanding of, and passion for client experience

  • Excellent communication skills

  • Foreign language skills are preferred but not required

  • Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

  • Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:
  • Minimum 1 year of related experience

  • Able to lift 15 lbs.

  • Must have flexible schedule with the ability to work late nights, weekends, and some holidays

  • Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
  • The anticipated hourly rate range for this position is $24.70 through $26.00. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.

Benefits and Perks:
  • Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

  • Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)

  • Generous paid time off policies to include vacation, holiday, sick and volunteer days

  • 401K and other incentives

  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
  • At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

  • We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community:
  • CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

  • Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:
  • CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

  • Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:
  • We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL:
  • Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

  • For more information, please navigate to the Fondation CHANEL website here.

Career and Leadership Development:
  • We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.

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