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Chanel Customer Service Jobs (NOW HIRING)

CHANEL

Fashion Advisor, Bellagio

Las Vegas, NV

$28 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Fashion Advisor, Soho

New York, NY · On-site

$28 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Boutique Facilitator, Houston

Houston, TX · On-site

$24.70 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

Chanel

Boutique Facilitator, Host Boca Raton

Boca Raton, FL · On-site

$24.70 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

Chanel

Fashion Advisor, Boca Raton

Boca Raton, FL

$30 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Fashion Advisor, Palm Beach Worth Ave

Palm Beach, FL · On-site

$33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Fashion Advisor, Neiman Marcus Chicago

Chicago, IL · On-site

$27.50 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Fashion Advisor, Dallas

Dallas, TX · On-site

$27.50 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Fashion Advisor, Miami Design

Miami, FL · Hybrid

$29 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Fashion Advisor, Neiman Marcus Chicago

Chicago, IL · On-site

$27.50 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

CHANEL

Fashion Advisor, Palm Beach Worth Ave

Palm Beach, FL

$33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

Chanel

Boutique Facilitator, Orlando

Orlando, FL · On-site

$26 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

CHANEL

Boutique Facilitator, Host Boca Raton

Boca Raton, FL

$24.70 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

Chanel

Fashion Advisor, Soho

Manhattan, NY · On-site

$28 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

CHANEL

Boutique Facilitator, Ala Moana

Honolulu, HI

$25.50 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting * Be the ultimate brand ambassador by providing continuous sales ...

Chanel

Fashion Advisor, Soho

New York, NY · On-site

$28 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

CHANEL

Fashion Advisor, Boca Raton

Boca Raton, FL

$30 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What impact you can create at CHANEL: * Lead the development of new customers, converting walk-in ... Being truly service minded * Utilizing your fashion expertise to inspire others * Building ...

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Chanel Customer Service information

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How much do chanel customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chanel customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Chanel offer remote customer service jobs?

Chanel customer service roles are typically based in physical retail locations or call centers, and remote positions are uncommon. However, some customer service jobs may be performed remotely if the company offers telecommuting options, which are usually specified in the job listing. Candidates should review individual job postings for remote work opportunities and requirements.

What skills and qualifications are needed for Chanel Customer Service?

To thrive as a Chanel Customer Service professional, you need a strong background in luxury retail service, product knowledge, and excellent verbal and written communication, often supported by prior experience in high-end customer-facing roles. Familiarity with CRM software, point-of-sale systems, and company-specific product catalogs is highly beneficial. Soft skills such as patience, attention to detail, and a client-focused attitude are essential for excelling in this position. These skills are crucial for maintaining Chanel’s reputation for exceptional service and ensuring customer satisfaction within a competitive luxury market.

What does a Chanel Customer Service representative do?

A typical day for a Chanel Customer Service representative involves responding to client inquiries via phone, email, or live chat, assisting with product information and order issues, and providing guidance on Chanel’s aftercare services. You will collaborate closely with sales teams and other support departments to resolve complex requests and ensure a seamless luxury experience for every customer. Attention to detail and maintaining Chanel's high standards of service are central to the role. The environment is fast-paced, but you will receive ongoing training and support to deepen your product expertise and grow within the brand.

What is a Chanel Customer Service?

A Chanel Customer Service job involves assisting clients with inquiries about products, orders, returns, and brand services while ensuring a luxury experience. Representatives handle customer concerns via phone, email, or chat, providing personalized support that reflects Chanel’s high standards. They also collaborate with internal teams to resolve issues efficiently and maintain customer satisfaction. Strong communication, problem-solving skills, and brand knowledge are essential for success in this role.

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Chanel Customer Service jobs near you
Infographic showing various Chanel Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Boutique Operations Associate - Short Hills, NJ

Chanel

Short Hills, NJ • On-site

$25 - $30.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

CHANEL rating

7.9

Company rating: 7.9 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

BOUTIQUE OPERATIONS ASSOCIATE
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
We are looking for Boutique Operations Associate who is passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique. These individuals will be the experts on all Standard Operating Procedures, systems, and tools and will work closely with the boutique leaders to impart critical business knowledge. This role will be crucial to the success of the operations within the Boutique. They will support all areas of the Boutique as needed and ultimately impacting the client experience.
What impact you can create at CHANEL:
  • Uphold operational standards and processes to deliver the ultimate CHANEL client experience

  • Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team

  • Deliver exceptional customer service based on CHANEL's service mantra, including welcoming and greeting all clients, including hosting

  • Support the daily operations including opening and closing of registers, incoming and outgoing shipments, damages, stock and restock needs

  • Understand the inventory management processes

  • Maintain an organized and controlled stock storage system and process received stock and record into system

  • Communicating inventory and supply needs to Boutique Director/Assistant Boutique Manager

  • Partner with Assistant Boutique Manager to execute the stock cycle count program and annual physical inventory

  • Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa

  • Co-ownership of all brand image, hygiene standards and visual merchandising requirements.

  • Be the ultimate brand ambassador by providing continuous sales and service support

  • Build positive team relationships throughout the boutique to inspire trust and teamwork.

You are energized by:
  • Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

  • Working in a highly collaborative retail environment

  • Make things beautiful by providing the ultimate experience in store

  • Being truly service minded

  • Utilizing your organizational and attention to detail skills within multi-task projects in a dynamic, fast paced environment

What you will bring to the team:
  • Ability to thrive in a team environment and work collaboratively

  • Understanding of, and passion for client experience

  • Excellent communication skills

  • Foreign language skills are preferred but not required

  • Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

  • Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:
  • 3+ years of related experience

  • Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 25 lbs.

  • A flexible schedule with the ability to work late nights, weekends, and some holidays

  • Experience in the fragrance & beauty industry preferred

  • Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
  • The anticipated hourly range for this position is $25 through $30.90. Base hourly is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks

Benefits and Perks:
  • Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

  • Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

  • Generous paid time off policies to include vacation, holiday, sick and volunteer days

  • 401K and other incentives

  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
  • At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

  • We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community:
  • CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

  • Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:
  • CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

  • Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:
  • We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL:
  • Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

  • For more information, please navigate to the Fondation CHANEL website here.

Career and Leadership Development:
  • We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.

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