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Cgi It Service Delivery Manager Jobs (NOW HIRING)

Dalio Family Office

IT Service Associate

Westport, CT · On-site

... manage risks associated with IT operations. This role requires a regular presence in both our New ... Partner with the IT Service Delivery Lead and Head of IT to roll out new or improved capabilities ...

Stem Xpert

IT Delivery Manager

Detroit, MI

$94K - $115K/yr

Company Description TekWissen is a global management consulting, technological service and ... outsourcing company delivering technology-driven business solutions to meet the strategically ...

In-Telecom

Experience with ConnectWise Manage or a comparable PSA/ticketing platform * 5+ years of experience in IT service delivery, technical support, managed services, or a related technology environment ...

Creative ITC

Service Delivery Manager

Spring, TX · Hybrid

Minimum 5+ years' experience in Service Management, Service Delivery or client-facing IT operations role. * Good understanding of ITIL Service Management principles and frameworks. * Demonstrated ...

ArcLight Consulting

Service Delivery Manager

$110K - $150K/yr

... through Oracle technology. Our Cloud Solutions practice delivers transformative initiatives ... We are seeking a strategic-minded Service Delivery Manager to join our Customer Success team ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

The IT Service Desk Manager is a member of the Global Information Technology team responsible for ... Service Delivery & Performance Management * Define, monitor, and continuously improve key ...

Amadeus

Service Delivery Specialist

Irving, TX

Full professional proficiency in English (spoken, written, and reading) * 5+ years in IT Service Management, Service Delivery, or Customer Success roles. * Experience managing SLAs, incident ...

PalAmerican Security

IT Manager

Phoenix, AZ · On-site

$80K/hr

Join PalAmerican as a talented IT Manager and lead the delivery and support of cutting-edge technology services across multiple US locations. This full-time, on-site position offers a fun ...

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How much do cgi it service delivery manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for cgi it service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

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For Cgi It Service Delivery Manager jobs, the most frequently searched job titles are:

IT Service Management Specialist

Chantilly, VA • On-site

CACI International, Inc.
See more jobs at CACI International, Inc.external

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

Job Title: IT Service Management Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Anticipated Posting End: 12/31/2026
The Opportunity:
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated IT Service Management Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency.
The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.
Responsibilities:
  • This role acts as the bridge between technical execution and strategic governance, ensuring that IT services meet established quality, compliance, and performance benchmarks
  • Service Delivery & Quality
    • Ensures high-quality delivery through collaborative customer and team processes, reviews, and demonstrations
    • Champions Information Technology/Information Management (IT/IM) service delivery standards and values across the enterprise
    • Coordinates core ITIL workflows, including Incident, Problem, and Change Management, to minimize service disruptions
  • Governance & Compliance
    • Drives team compliance with the enterprise vision, governance policies, regulations, schedules, and stakeholder engagement plans
    • Provides strategic guidance and support for improved IT management, oversight, and control
  • Continual Improvement & Metrics
    • Oversees, manages, and executes quantifiable Continual Service Improvement (CSI) efforts
    • Fosters open communication across all team levels and measures operational effectiveness using detailed performance metrics
  • Lifecycle & Quality Assurance
    • Develops and maintains the lifecycle project management plan for replacing and updating hardware
    • Performs core Quality Assurance (QA) management functions to validate service standards

Qualifications:
Required:
  • Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start
  • DOD 8140 Certification applicable to role (minimum Security+)
  • HS diploma/GED and 12+ years of experience, AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience
  • Minimum of 8 years of relevant professional experience driving IT management, governance, or service delivery
  • Willingness to learn new skills and new adapt to new environments

Desired:
  • Degree in Management, Business, Finance, Economics, Science, Technology, Engineering, or Mathematics
  • ITIL 4 Foundation (or higher) Certification demonstrating a foundational understanding of Continual Service Improvement and IT service lifecycles
  • Familiarity with IC ITE services and classified environments, enterprise governance structures, and DoD/IC IT policies
  • Experience developing, tracking, and presenting detailed IT performance metrics and Key Performance Indicators (KPIs) to leadership
  • Hands-on experience with ServiceNow
  • Project Management Professional (PMP) certification or demonstrated experience managing complex hardware/software lifecycle project plans

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$63,300-$129,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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