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Certified Guest Service Jobs (NOW HIRING)

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Guest Service Host

Oak Forest, IL · On-site

$13.50 - $18.50/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Play Spin Win Brands

Guest Service Host

Westmont, IL · On-site

$14 - $19/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Play Spin Win Brands

Guest Service Host

Wheeling, IL · On-site

$14.50 - $19.75/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Play Spin Win Brands

Guest Service Host

Oswego, IL · On-site

$13.25 - $18/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Play Spin Win Brands

Guest Service Host

Berwyn, IL · On-site

$14.25 - $19.25/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Play Spin Win Brands

Guest Service Host

Alsip, IL · On-site

$15/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Play Spin Win Brands

Guest Service Host

Crestwood, IL · On-site

$14 - $19.25/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Play Spin Win Brands

Guest Service Host

Berkeley, IL · On-site

$13.75 - $18.75/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Hotel Warner

Guest Service Agent

West Chester, PA · On-site

$14.25 - $18/hr

Guest Service Agent We are seeking a friendly and professional Guest Service Agent to join our ... training or certifications are a plus. - Previous experience in a customer service role ...

Play Spin Win Brands

Guest Service Host

IL · On-site

$15/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Play Spin Win Brands

Guest Service Host

Oswego, IL · On-site

$15/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

Play Spin Win Brands

Guest Service Host

Dixon, IL · On-site

$15/hr

The Guest Service Host is someone who is welcoming, customer-focused, and understands the ... Successfully complete certification courses within 30 days of hire. * Basset, Allergen, sexual ...

OTH Hotels Resorts

Guest Service Agent

Southbury, CT · On-site

$15 - $19/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property ... Certifications: None required (hospitality certifications preferred). This is intended to describe ...

OTH Hotels Resorts

Guest Service Agent

Gettysburg, PA · On-site

$15.50 - $19.75/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property ... Certifications: None required (hospitality certifications preferred). This is intended to describe ...

OTH Hotels Resorts

Guest Service Agent

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property ... Certifications: None required (hospitality certifications preferred). This is intended to describe ...

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Certified Guest Service information

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How much do certified guest service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for certified guest service in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.95 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Certified Guest Service jobs?

The most popular types of Certified Guest Service jobs are:

What are popular job titles related to Certified Guest Service jobs?

For Certified Guest Service jobs, the most frequently searched job titles are:

Infographic showing various Certified Guest Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,426 per year, or $18 per hour.

Guest Service Host

Oak Forest, IL • On-site

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$13.50 - $18.50/hr

Other

Re-posted 25 days ago

Job description

Reporting:
Senior Multi-Unit Manager and/or Multi-Unit Manager
Description:
The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations.
Expectations:
  • Act with integrity and honesty in all work-related duties.
  • Maintain the operations of the store independently during each scheduled shift.
  • Maintain a positive work environment for employees, guests, and vendors.
  • Uphold state, local, and company standards, regulations, and site inspections
  • Collaborate with fellow employees and managers.
Responsibilities:
  • Provide exceptional customer service.
    • Genuinely create memorable experiences for all our guests, every shift, every day, every time.
    • Anticipate customer needs by actively listening and offering tailored solutions.
  • Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.
  • Enthusiastically promote marketing initiatives consistently to every guest.
    • Accurately document guest activity and records.
  • Maintain the highest standard of cleanliness and sanitation.
    • Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.
    • Empty trash bins and ensure proper disposal of waste.
    • Perform deep cleaning tasks, as needed.
  • Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.
  • Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.
  • Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.
  • Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.
  • Prepare and serve food and beverage items, ensuring consistent food quality and standards.
    • Sample food items for guests throughout shift.
    • Record cooler and freezer temperatures each shift.
  • Successfully complete certification courses within 30 days of hire.
    • Basset, Allergen, sexual harassment, and Illinois Food Manager
  • Providing a safe environment for staff, guests, and vendors.
    • Locking doors and setting alarms.
    • Reporting safety hazards or concerns such as torn carpet or defective furniture.
  • Maintains regular and consistent attendance and punctuality.
  • Perform other duties as requested by management.
Skills and Experience:
  • Must be 21 years of age
  • Previous customer service experience is preferred.
  • Must have a reliable form of transportation.
  • Able to use a touch-sensitive POS system.
  • Being able to bend, reach, lift and/or carry 15 pounds.
  • Must be able to maintain an active and engaged floor presence for periods exceeding 60 minutes.
  • Knowledge of the service environment.
  • Strong interpersonal skills and the ability to work as part of a team.
  • Attend meetings and trainings as required by management.

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