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Position Summary

The Associate Application Analyst Level 1 is an entry-level position focused on supporting the implementation and integration of information technology within the healthcare environment. This role works collaboratively with departments and end users across the health care delivery system to ensure effective use of technology solutions. The Level 1 Analyst is responsible for performing system configuration, workflow analysis, testing, maintenance, troubleshooting, training, and change management for Electronic Health Record (EHR) applications. They possess a foundational understanding of EHR systems and apply prior experience in application-related areas to support organizational goals. Additionally, the Level 1 Analyst participates in procedure documentation and ensures that system configurations comply with regulatory requirements such as HIPAA.

Department Summary

The Clinical Informatics department serves as the bridge between clinical practice and information technology, ensuring that technology solutions effectively support patient care, operational efficiency, and regulatory compliance. Colleagues of Clinical Informatics collaborate with clinicians, ancillary teams, administrators, and technical staff to design, implement, and optimize electronic health record (EHR) systems and related applications. Focusing on improving workflows, enhancing data integrity, and promoting user adoption through training, end user support, and continuous improvement initiatives. By leveraging clinical expertise and informatics principles, the department drives innovation in healthcare delivery, facilitates evidence-based decision-making, and ensures that technology aligns with organizational goals and industry standards.

Qualifications

• Associate or Bachelor’s degree in Nursing, Information Technology, Health Informatics, or related field (will consider equivalent experience in place of education).
• Maintain current licensure and certification, as appropriate (e.g., RN, LPN, MA).
• Prior experience in healthcare IT or application support; exposure to Electronic Health Record (EHR) systems preferred.

Department Qualifications

Skills

• Experience with Microsoft Office suite including but not limited to email, word processing, spread sheets, power point & other necessary computer skills to fulfill job requirements.
• Understanding of the need for discretion with all confidential & EPHI (Electronic Protected Health Information), as well as HIPAA regulations.
• Effective communication & customer service skills.
• Strong ability to prioritize & multi-task in a fast-paced, dynamic work environment.
• Ability to learn new systems and processes quickly.
• Work well independently or as a member of a collaborative team.
• Strong problem-solving and troubleshooting skills

Department Skills

Responsibilities & Expectations

• Perform basic EMR system configuration (ex. user templates, forms), after successful completion of Cerner Fundamentals training.
• Participate in test script development, unit, system, integration and regression testing.
• Monitor help desk software, resolves routine end user issues and escalates as appropriate.
• Generates simple reports and data extracts upon request.
• Assist with the configuration & setup of new users within the EHR.
• Completes tasks assigned and within set timeframes.
• Supports department and organizational goals.
• Communicates with end users, and internal/external department colleagues across the healthcare delivery system.
• Participates in department projects, system implementations, upgrades and optimization efforts.
• Obtains awareness of healthcare information technology environment, including integrations with other applications and interfaces.
• Reviews, evaluates, and implements change requests following established department change management processes.
• Crosstrain with other analysts, as needed, to provide team cross coverage.
• Assists with end user training and development of end user job aids.
• Learn and document end user/department workflows as they pertain to the EHR.

Department Responsibilities & Expectations

Working Conditions

• Primarily dayshift with off-shift coverage, as assigned.
• Share on-call duties with Team Colleagues, as assigned.

• Ability to sit for extended periods of time.

• Willingness & ability to travel to work on site, as assigned at any Aultman location across the healthcare delivery system.
• Option to work remotely, once approved by leadership.