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Central Intake Coordinator Jobs in Springfield, MA

COMPASSUS

Hospice Team Coordinator

Hartford, CT · On-site

Accurately enters and manages various types of patient data, including referral intake information ... Acts as a central point of contact for the hospice team, patients, and their families, facilitating ...

USA Waste and Recycling

Operational Paralegal

Enfield, CT · On-site

$55K - $65K/yr

As our Operational Paralegal, you will be the central hub for contracts and key legal documents ... Legal Team Coordination & Executive SupportManage in‑house attorneys' calendars, including ...

USA Waste and Recycling

Operational Paralegal

Enfield, CT · On-site

$55K - $65K/yr

As our Operational Paralegal, you will be the central hub for contracts and key legal documents ... Serve as the primary intake gatekeeper for customer, municipal, and vendor agreements needing legal ...

All JobsCentral Intake JobsCentral Intake Coordinator JobsCentral Intake Coordinator Jobs in Springfield, MA

Central Intake Coordinator information

See Springfield, MA salary details

$11

$21

$31

How much do central intake coordinator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for central intake coordinator in Springfield, MA is $21.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.46 per hour, depending on experience, location, and employer.

What is a central intake coordinator?

Central Intake Coordinators are professionals responsible for managing the intake process of clients, patients, or service requests in healthcare, social services, or related organizations. They serve as the first point of contact, gather essential information, verify eligibility, and ensure clients are directed to the appropriate services or departments. Their role is crucial in streamlining communication and ensuring efficient and accurate processing of new admissions or service requests.

How does a central intake coordinator typically interact with multiple departments to ensure smooth client onboarding?

As a Central Intake Coordinator, you will regularly collaborate with various departments such as clinical teams, administrative staff, and billing to gather necessary information and ensure all client documentation is accurate and complete. You act as a central point of communication, helping to resolve discrepancies, clarify client needs, and coordinate timely service delivery. This role requires strong organizational skills and the ability to adapt to shifting priorities, as you’ll often be managing several client cases at once to streamline the intake and onboarding process.

What are the key skills and qualifications needed to thrive as a central intake coordinator, and why are they important?

To thrive as a Central Intake Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration or a related field, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health records (EHR) systems, referral management software, and data entry tools is typically required. Excellent communication, problem-solving abilities, and customer service orientation are crucial soft skills for coordinating between patients, providers, and internal teams. These skills ensure efficient patient intake processes, accurate data management, and high-quality service delivery in healthcare environments.

What is the difference between Central Intake Coordinator vs Medical Scheduler?

AspectCentral Intake CoordinatorMedical Scheduler
CredentialsTypically requires healthcare-related certifications or experienceUsually requires scheduling or administrative training
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Employer & IndustryHealthcare providers, insurance companiesMedical practices, outpatient clinics
Primary RoleManage patient intake, coordinate appointments, gather initial infoSchedule patient appointments, manage calendars

The main difference is that a Central Intake Coordinator handles patient intake and initial coordination, often involving more communication and data collection, while a Medical Scheduler focuses primarily on scheduling appointments. Both roles are essential in healthcare settings but serve different functions within patient flow management.

How much does a central intake coordinator make?

The average salary for a central intake coordinator in Ohio is approximately $40,000 to $55,000 per year, depending on experience, certifications, and the organization. Salaries can vary based on the specific industry, location, and responsibilities involved in the role.

What cities near Springfield, MA are hiring for Central Intake Coordinator jobs?

Cities near Springfield, MA with the most Central Intake Coordinator job openings:

Infographic showing various Central Intake Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $44,006 per year, or $21.2 per hour.

MID Administrative Assistant

Springfield, MA • On-site

Mental Health Association - Western MA
See more jobs at Mental Health Association - Western MAexternal

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Position Summary
The Massachusetts Impaired Driver Program (MID) Administrative Assistant is responsible for managing operations at a community behavioral health clinic for the remote implementation of the MID program. Key duties include registering new patients to the patient portal, sending initial documentation to be filled out and signed on the patient portal, uploading and tracking homework received for patients, and assisting with daily billing procedures using an electronic health record (EHR) and electronic billing system. This role involves close collaboration with the Clinic Director/Assistant Clinic Director to identify and address program needs. All work will be conducted on-site at the outpatient clinic in Springfield, MA.
Pay Rate: $19 - $21 an hour
Open Shift: Monday through Friday 9am-5pm (40hrs), with some flexibility
Key Responsibilities
  • Coordinate new patient onboarding with patients and the Central Intake team, including obtaining required documentation and scheduling initial appointments.
  • Maintain accurate and up-to-date patient records in the EHR, including contact information and required documentation.
  • Manage intake and homework documentation, including collecting, tracking, scanning, and uploading completed materials.
  • Send appointment reminders and required correspondence to patients and assist with obtaining outstanding documentation.
  • Enter and maintain Virtual Gateway data for MID patients, including intakes, enrollments, and disenrollments.
  • Schedule meetings, record meeting minutes, and coordinate with internal departments, vendors, and other stakeholders.
  • Ensure required documentation and monthly trainings are completed promptly and in compliance with regulatory requirements.
  • Collaborate with MID Educators and interdisciplinary teams to maintain accurate patient status and support effective communication.
  • Provide administrative support and guidance to supervisors and staff, including data management, report compilation, copying, and serving as a liaison across departments.
  • Support licensing and accreditation processes while upholding the agency's mission, values, philosophy, and principles and performing other duties as assigned.

About BestLife - Emotional Health & Wellness
The BestLife Emotional Health & Wellness Center provides compassionate, person-centered care for individuals, families, and couples facing mental health and substance use challenges. Using evidence-based approaches, our team supports both short-term needs and long-term recovery through services such as assessments, individual, group, family, and couples therapy, substance use and co-occurring disorder treatment, medication management, case coordination, and recovery support. Care is delivered by licensed clinicians and overseen by a board-certified psychiatrist, ensuring high-quality, supportive treatment every step of the way.
Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
  • Customer service experience, strong skills in front desk management, EHR utilization, and computer proficiency.
  • Bilingual capabilities are preferred.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
  • $19-$21 an hour

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