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Cellular Customer Service Jobs (NOW HIRING)

Senture

Customer Service Agent

$15.75 - $21.25/hr

As a Customer Service Agent , you'll be the voice of our clients-handling both inbound and outbound ... Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or ...

Senture

Customer Service Agent

$15.75 - $21.25/hr

As a Customer Service Agent , you'll be the voice of our clients-handling both inbound and outbound ... Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or ...

TransPerfect

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Technology Troubleshooter - When it comes to explaining cellular phones, billing, or answering ... Customer Service experience, or Call Center experience, and desktop applications experience

TransPerfect

Customer Service Representative

El Paso, TX · Remote

$14.50 - $19.75/hr

Technology Troubleshooter - When it comes to explaining cellular phones, billing, or answering ... Customer Service experience, or Call Center experience, and desktop applications experience

Answer Aide

Customer Service Representative

$16.50 - $22.25/hr

Can you provide quality customer service? Do you want to work for a supportive and growing company ... No wireless, cellular, satellite, or Wi-Fi connections - Please view our full list of equipment ...

VIATEQ Corporation

Customer Service Representative

$12.77 - $21/hr

Customer Service Representative VIATEQ Corporation is looking for a dedicated and motivated ... Maintain sufficient reliable private internet connection, not supplied by the use of cellular data ...

CenturyLink

Customer Service Technician

Des Moines, IA · On-site

$16.75 - $22.75/hr

Preferred (but not required) Qualifications Minimum of 6 months experience in tech support and customer service call center Background in internet applications, cellular, and /or satellite technology.

Centurylink

Customer Service Technician

Des Moines, IA · On-site

$16.75 - $22.75/hr

Preferred (but not required) Qualifications • Minimum of 6 months experience in tech support and customer service call center • Background in internet applications, cellular, and /or satellite ...

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Cellular Customer Service information

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How much do cellular customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for cellular customer service in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What is a cellular customer service representative?

A Cellular Customer Service representative is a professional who assists customers with their mobile phone accounts, services, and devices. They handle inquiries about billing, technical issues, service plans, and troubleshooting for cellular products. These representatives work for mobile network providers or phone retailers, providing support via phone, chat, email, or in-person. Their main goal is to ensure customer satisfaction and resolve any issues related to cellular services.

What are some common challenges faced by cellular customer service representatives, and how can they be managed?

Cellular Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex technical issues, and managing upset customers. Successfully navigating these challenges requires strong communication skills, patience, and the ability to quickly learn and apply company policies or troubleshooting steps. Many companies provide ongoing training, support from supervisors, and access to knowledge bases to help representatives address customer needs efficiently. Building resilience and utilizing available resources can make the role more manageable and rewarding.

What are the key skills and qualifications needed to thrive as a cellular customer service representative, and why are they important?

To thrive as a Cellular Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and mobile device troubleshooting is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills in this role. These competencies are essential for resolving customer issues efficiently, ensuring satisfaction, and maintaining brand loyalty in a competitive industry.

What cities are hiring for Cellular Customer Service jobs?

Cities with the most Cellular Customer Service job openings:

What states have the most Cellular Customer Service jobs?

States with the most job openings for Cellular Customer Service jobs include:

What are popular job titles related to Cellular Customer Service jobs?

For Cellular Customer Service jobs, the most frequently searched job titles are:

Business (B2B) Customer Service Support Representative

Knoxville, TN • Hybrid

Cellular Sales Verizon Authorized Retailer
See more jobs at Cellular Sales Verizon Authorized Retailerexternal

$18/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Cellular Sales rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

Job description

Cellular Sales

B2B Service Support Representative Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others. Leverage the team environment to learn, grow, and advance, while assisting customers with their wireless products and services. Start your Great Experience today!  Summary/Objective Interact with business customers via phone and email to assist with business accounts. Act as a liaison between customers, business representatives and Verizon support paths to resolve credit, customer service and billing concerns.  What you'll do: Confer with businesses by telephone and email to provide information about products and services.  Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken.  Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation.  Ensure correct authorization is received, recorded, and saved on all requests.  Conduct account analysis and reviews and proposals.  Follow up with businesses to document their experience with service.  Contact businesses to align with Cellular Sales B2B representatives for optimal care.  Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required.  What we are looking for:  Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.  Attention to detail: Taking responsibility for a thorough and detailed method of working.  Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.  Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.  Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.  Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.  Education and Experience:  High School diploma or equivalent experience required.  Proficient in Microsoft Office and basic computer skills.  Experience with face to face or telephone sales preferred  Experience with customer service over the phone preferred  What We Offer:  Base Pay of $18/hr.  Health, Vision, and Dental Insurance  401k matching  Health and Wellness Program  Discount on Verizon services  Employee Assistance Program  Onsite gym and walking trail  Schedule: This is a full-time hybrid position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs. 

AAP/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employment Type: OTHER

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