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Summary
Director Sales CDS
The Director of Sales is responsible for developing long-term Sales strategies and annual Sales plans. Will establish relationships with strong customer focus and collaborate with Costco buying management in each region and provide valuable insights about consumer profiles and trends. The Director of Sales will establish annual and monthly sales objectives in coordination with the CDS business plan. Will work directly with the Costco GMM to establish regional event volume strategies, identify any discrepancies in expected volume and work to influence the change to get the volume back on track. The Director of Sales will be a creative force in developing new programs and services for Costco and its vendors. This position will sell in these services and will oversee their successful implementation.
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Job Duties and Responsibilities
Job Duty
• Collaborates with the Vice President, Sales to develop a 3-5 year sales strategy and an annual Sales plan and provide quarterly updates to senior leadership, as well as revisions and modifications to the Plan for each region.
• Responsible for the establishment of both annual and monthly sales objectives in coordination with the CDS business plan for the regional sales offices.
• Create conduct and present CDS' marketing services to existing and prospective clients.
• Partner with the CPG Relationship Lead to build relationships with Vendors, Brokers and Buyers by providing product sampling insights and advice through the development of individual event programs, including sustaining external and internal customer contacts to ensure high-level customer satisfaction; accountable to oversee the development of on-going and on-request reports to internal and external customers.
• Develop sales metrics used to assess regional sales teams' performance.
• Manage and direct personnel, which includes selection, work allocation, training, development and problem resolution; evaluate performance and make recommendations for personnel actions; motivate, coach, inspire, and mentor employees to achieve peak productivity and performance;
• Be a creative force to develop new programs and services for Costco and its vendors. Sell in these services and ensure their successful implementation.
• Ensure strong sales/operations relationships and effective communications. Work with the Director of Field Operations to resolve issues and drive programs.
• Train, develop, coach and counsel direct reports in all aspects of the in-house demonstration program including the sales and scheduling process, producing an accurate and timely demo schedule, creating accurate and comprehensive demo product information sheets, and adhering to CDS policies and procedures including financial guidelines.
• Provide excellent customer service to Costco in the form of upcoming demo volume projections and results / analysis of demos performed for the most recent period
Supervisory Responsibilities
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel and Driving are essential duties and function of this job
- Travel up to 20 %
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree Or equivalent experience
(Preferred): Master's Degree Or equivalent experience
Field of Study/Area of Experience:
8+ Years of experience in progressive experience in a customer service and/or sales or marketing field.
5 Years of experience managing people in related field.
Skills, Knowledge and Abilities
• Strong business acumen
• Working knowledge of business models
• Proven track record of achieving revenue targets or quotas
• Understanding of current and emerging global operating services
• Flexible in assessing and improvising in a fast-paced environment
• Ability to communicate technology solutions in business terms
• Ability to build teams staffed with the appropriate talent in the right roles; able to develop self-motivated high achievers
• Excellent customer service, written and verbal communication skills; able to present to large groups
• Ability to manage with tact and diplomacy
• Conscientious about timeliness of assignments and quality of work product
• Ability to build rapport and credibility with broad base of stakeholders
• Able to maintain confidential information
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint and Access skills; ability to use Enterprise-wide information systems
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 kg.
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Job Duties and Responsibilities
Job Duty
• Collaborates with the Vice President, Sales to develop a 3-5 year sales strategy and an annual Sales plan and provide quarterly updates to senior leadership, as well as revisions and modifications to the Plan for each region.
• Responsible for the establishment of both annual and monthly sales objectives in coordination with the CDS business plan for the regional sales offices.
• Create conduct and present CDS' marketing services to existing and prospective clients.
• Partner with the CPG Relationship Lead to build relationships with Vendors, Brokers and Buyers by providing product sampling insights and advice through the development of individual event programs, including sustaining external and internal customer contacts to ensure high-level customer satisfaction; accountable to oversee the development of on-going and on-request reports to internal and external customers.
• Develop sales metrics used to assess regional sales teams' performance.
• Manage and direct personnel, which includes selection, work allocation, training, development and problem resolution; evaluate performance and make recommendations for personnel actions; motivate, coach, inspire, and mentor employees to achieve peak productivity and performance;
• Be a creative force to develop new programs and services for Costco and its vendors. Sell in these services and ensure their successful implementation.
• Ensure strong sales/operations relationships and effective communications. Work with the Director of Field Operations to resolve issues and drive programs.
• Train, develop, coach and counsel direct reports in all aspects of the in-house demonstration program including the sales and scheduling process, producing an accurate and timely demo schedule, creating accurate and comprehensive demo product information sheets, and adhering to CDS policies and procedures including financial guidelines.
• Provide excellent customer service to Costco in the form of upcoming demo volume projections and results / analysis of demos performed for the most recent period
Supervisory Responsibilities
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel and Driving are essential duties and function of this job
- Travel up to 20 %
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree Or equivalent experience
(Preferred): Master's Degree Or equivalent experience
Field of Study/Area of Experience:
8+ Years of experience in progressive experience in a customer service and/or sales or marketing field.
5 Years of experience managing people in related field.
Skills, Knowledge and Abilities
• Strong business acumen
• Working knowledge of business models
• Proven track record of achieving revenue targets or quotas
• Understanding of current and emerging global operating services
• Flexible in assessing and improvising in a fast-paced environment
• Ability to communicate technology solutions in business terms
• Ability to build teams staffed with the appropriate talent in the right roles; able to develop self-motivated high achievers
• Excellent customer service, written and verbal communication skills; able to present to large groups
• Ability to manage with tact and diplomacy
• Conscientious about timeliness of assignments and quality of work product
• Ability to build rapport and credibility with broad base of stakeholders
• Able to maintain confidential information
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint and Access skills; ability to use Enterprise-wide information systems
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 kg.
Additional Information Regarding ASM Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.