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TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
The Patient Flow Manager will be responsible for the effective leadership of Patient Transportation, Patient Safety Attendant (PSA), Valet, and Screener services which includes but is not limited to the successful management of client relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity. This role requires travel between the St. Vincent Anderson and Kokomo locations, with Anderson serving as the home unit.
Key Responsibilities:

• Understands and applies knowledge of basic patient transport and PSA concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
• Understands and applies knowledge of basic patient safety concepts, risk levels, infection control.
• Orients, trains, and develops nonexempt personnel including but not limited to, Patient Flow Coordinators, Supervisors, Leads, and Dispatchers.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Ensures all quality assurance targets for department are met (TeamCoach, Acuity, etc.)
• Assists Unit Director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Ensures payroll, scheduling, interviewing, employee misconduct, operational data reporting, and rounding tasks are completed.
• Responsible for productivity and staffing that is appropriate to the department.
• Maintains an environment in accordance with TouchPoint policies and procedures, utilizing HR consultation when needed.
• Takes initiative in compassionately rendering service and responding to needs. Interacts appropriately with staff, patients, visitors, and work colleagues.
• Assists frontline staff in accordance with policies and procedures.
• Responds promptly and thoroughly to emergencies, special needs, etc.
• Follow all Company and Client policies and procedures.
• Additional duties as assigned.

Preferred Qualifications:

• Minimum of one year of supervisory or management experience in service-related field with high customer/client contact required.
• Must be able to travel between both Anderson and Kokomo as needed.
• Experience in hospital environment and/or patient transportation.
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1529477
TouchPoint
PASCHA A BELNAVIS
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