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Ccs Operations Manager Jobs (NOW HIRING)

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Environmental Manager - Decatur, IL

Decatur, IL · On-site

$70K - $131K/yr

This role is responsible for ensuring that all aspects of CCS operations, including capture ... The manager will play a pivotal role in permitting, reporting, and coordination with regulatory ...

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Ccs Operations Manager information

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$31K

$63.5K

$118.5K

How much do ccs operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ccs operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a CCS operations manager do?

A CCS Operations Manager oversees the daily operations of a Customer Contact Services (CCS) department, ensuring efficient workflow and high-quality customer service. Their responsibilities typically include managing staff, monitoring performance metrics, implementing process improvements, and ensuring compliance with company policies. They work closely with other departments to streamline operations and resolve any customer-related issues. Effective CCS Operations Managers possess strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a CCS operations manager, and how can they be effectively addressed?

CCS Operations Managers often encounter challenges such as balancing efficiency with regulatory compliance, coordinating cross-functional teams, and managing rapid changes in client needs or service requirements. To address these issues, it is essential to implement robust communication channels, maintain up-to-date knowledge of industry regulations, and foster a culture of continuous improvement. Proactively identifying process bottlenecks and engaging regularly with both frontline staff and stakeholders can help ensure smooth operations and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a CCS operations manager, and why are they important?

To thrive as a CCS Operations Manager, you need strong leadership abilities, operational management experience, and a solid understanding of customer care or call center environments, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM systems, workforce management software, and reporting tools is typically required, along with certifications like Six Sigma or PMP being advantageous. Outstanding communication, problem-solving, and team-building skills help foster a productive and positive work atmosphere. These competencies are essential for ensuring efficient operations, high-quality customer service, and the achievement of organizational goals.

What is the difference between Ccs Operations Manager vs Ccs Supervisor?

AspectCcs Operations ManagerCcs Supervisor
ResponsibilitiesOversees multiple teams, manages operations, develops strategiesSupervises daily team activities, ensures task completion
CredentialsTypically requires a bachelor's degree, relevant certificationsOften requires experience in the field, sometimes certifications
Work EnvironmentOffice-based, managerial setting, cross-departmentalOn-site, team-focused, operational setting
Industry UsageCommon in logistics, customer service, call centersCommon in same industries, more hands-on

The Ccs Operations Manager focuses on strategic oversight and managing multiple teams, while the Ccs Supervisor handles daily team supervision and task execution. Both roles are essential in the same industry but differ in scope and responsibilities.

What states have the most Ccs Operations Manager jobs?

States with the most job openings for Ccs Operations Manager jobs include:

What are popular job titles related to Ccs Operations Manager jobs?

For Ccs Operations Manager jobs, the most frequently searched job titles are:

District Operations Manager

Orlando, FL • On-site

Community Concierge Services
Facilities Support Services • 51 - 200 employees
Learn more about Community Concierge Servicesexternal

$5.0K/wk

Full-time

Medical, Retirement

Re-posted 6 days ago

Job description

Salary: $60,000 Annual OTE

Employment Type: Full-Time, W2 | Bi-Weekly Pay

About Us: Community Concierge Services (CCS) is a nationwide provider of doorstep waste and recycling collection for apartment communities. Each night, our dedicated team of over 600 employees services more than 170,000 apartment units across the country. As a rapidly growing company, we offer our team members opportunities for advancement, increased responsibilities, and additional shifts based on performance and reliability. Come work with a founder led, quickly growing company with opportunities to advance!

The Opportunity: In this role you will oversee all operations for doorstep trash collection in your market from end to end. You will be responsible for new community rollouts, building and supporting your team, visiting clients and working in the field. This role requires a mixture of both white collar and blue collar work. You must be willing to rollup your sleeves and lead from the front on a daily basis! This job is not able to be done in conjunction with another full time job.

What You'll Do:

Lead operations across multiple residential properties, ensuring flawless nightly execution
Hire and train porters to CCS standards
Conduct employee audits and on-site quality checks
Build and maintain strong relationships with property managers and clients
Handle scheduling and ensure coverage-no missed pickups!
Manage employee logistics, including safety gear, reporting apps, and ADP payroll forms
Respond to on-site operational issues such as equipment failures or staffing gaps
Maintain nightly reporting, payroll, employee documentation, and compliance
Assist in community onboarding, including resident orientations and equipment distribution

Workload & Schedule:

Night and weekend availability required; routes run 7 days a week. Our peak working hours are 6pm-12am daily.
Mix of field work and administrative tasks, with flexible daytime hours based on completion
Travel to neighboring markets may be required to support operations


Who You Are:

A hands-on leader who's not afraid to work late nights or fill in on a route if needed
A natural problem solver and communicator-proactive, honest, and solution-focused
Comfortable managing people, systems, and processes in a fast-paced, high-accountability environment
Flexible and responsive-able to pivot when staffing gaps or service issues arise
A team builder who leads by example and wants to grow with the company

Compensation & Benefits:

Base Salary: $55,000 year (bi-weekly pay)
Annual Bonus: $5,000 (paid quarterly)(performance based)
Company Vehicle for all work-related use (maintenance and gas covered)
Health Insurance for you and your family (sponsored plan)
401(k) with Matching: 4% match on first 5% after 12 months
Growth Opportunity: Help build and lead new districts as we expand

Community Concierge Services logo

About Community Concierge Services

Sourced by ZipRecruiter

To provide exceptional valet trash and maintenance services to the multifamily industry, that both exceeds our clients’ expectations and improves the quality of life in the communities we serve.

Industry

Facilities support services

Company size

51 - 200 Employees

Headquarters location

Charlotte, NC, US

Year founded

2016

Social media

Facebook

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