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Ccs Operations Manager Jobs in Florida (NOW HIRING)

Carrier

Manager, Sales Enablement

FL · On-site +1

This role will partner across Sales, Marketing, CCS, Operations, Digital / IT, and Business ... The Manager is responsible for sales onboarding, sales training, playbook development, sales ...

CCS

Pharmacy Tech III

Clearwater, FL

$15.50 - $18.75/hr

At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking ... The successful candidate will report directly to the Operations Manager, Pharmacy. * Possesses a ...

CCS

Pharmacy Tech III

Clearwater, FL

$15.50 - $18.75/hr

At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking ... The successful candidate will report directly to the Operations Manager, Pharmacy. Responsibilities

CCS

Pharmacy Tech III

Clearwater, FL · On-site

$15.50 - $18.75/hr

At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking ... The successful candidate will report directly to the Operations Manager, Pharmacy. Responsibilities

CCS Corp

Pharmacy Tech III

Clearwater, FL · On-site

$16.25 - $19.50/hr

At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking ... The successful candidate will report directly to the Operations Manager, Pharmacy. Responsibilities

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Ccs Operations Manager information

What does a CCS operations manager do?

A CCS Operations Manager oversees the daily operations of a Customer Contact Services (CCS) department, ensuring efficient workflow and high-quality customer service. Their responsibilities typically include managing staff, monitoring performance metrics, implementing process improvements, and ensuring compliance with company policies. They work closely with other departments to streamline operations and resolve any customer-related issues. Effective CCS Operations Managers possess strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a CCS operations manager, and how can they be effectively addressed?

CCS Operations Managers often encounter challenges such as balancing efficiency with regulatory compliance, coordinating cross-functional teams, and managing rapid changes in client needs or service requirements. To address these issues, it is essential to implement robust communication channels, maintain up-to-date knowledge of industry regulations, and foster a culture of continuous improvement. Proactively identifying process bottlenecks and engaging regularly with both frontline staff and stakeholders can help ensure smooth operations and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a CCS operations manager, and why are they important?

To thrive as a CCS Operations Manager, you need strong leadership abilities, operational management experience, and a solid understanding of customer care or call center environments, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM systems, workforce management software, and reporting tools is typically required, along with certifications like Six Sigma or PMP being advantageous. Outstanding communication, problem-solving, and team-building skills help foster a productive and positive work atmosphere. These competencies are essential for ensuring efficient operations, high-quality customer service, and the achievement of organizational goals.

What is the difference between Ccs Operations Manager vs Ccs Supervisor?

AspectCcs Operations ManagerCcs Supervisor
ResponsibilitiesOversees multiple teams, manages operations, develops strategiesSupervises daily team activities, ensures task completion
CredentialsTypically requires a bachelor's degree, relevant certificationsOften requires experience in the field, sometimes certifications
Work EnvironmentOffice-based, managerial setting, cross-departmentalOn-site, team-focused, operational setting
Industry UsageCommon in logistics, customer service, call centersCommon in same industries, more hands-on

The Ccs Operations Manager focuses on strategic oversight and managing multiple teams, while the Ccs Supervisor handles daily team supervision and task execution. Both roles are essential in the same industry but differ in scope and responsibilities.

Manager, Sales Enablement

FL • On-site, Remote

Carrier
Construction Materials Wholesalers • 10K+ employees
Learn more about Carrierexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Carrier rating

7.6

Company rating: 7.6 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

252nd of 499 rated machine equipment manufacturers

Job description

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About This Role
Carrier Rental Systems and Spot Coolers is undergoing a significant business transformation driven by rapid growth, ERP modernization, operational platform implementation, digital enablement, commercial process standardization, and expansion of the national sales organization.
The Sales Enablement Manager will help build the commercial foundation required to scale the business. This role will partner across Sales, Marketing, CCS, Operations, Digital / IT, and Business Enablement to ensure teams have the training, tools, content, processes, and insights needed to execute consistently and win in the market.
The Manager is responsible for sales onboarding, sales training, playbook development, sales process governance, system adoption, performance metrics, and change management across Carrier Rental Systems and Spot Coolers.
The role can be located remotely anywhere in the United States. Ideal location is the Eastern or Central US.
Key Responsibilities
Commercial Excellence & Sales Productivity
  • Build and execute the Carrier Rental Systems and Spot Coolers sales enablement strategy.
  • Develop standardized sales methodologies, processes, and best practices across the organization.
  • Create a scalable framework that improves seller productivity, revenue generation, and customer engagement.
  • Establish sales competencies, performance standards, and development pathways.
  • Drive continuous improvement initiatives that improve pipeline conversion, quote quality, responsiveness, and sales effectiveness.

Sales Onboarding & Training
  • Design and implement a structured national onboarding program for new outside sellers, inside sales representatives, and sales leaders.
  • Develop role-based training paths focused on solution selling, consultative selling, strategic account management, cross-selling, upselling, System process adoption, CRM / ERP utilization, and product knowledge.
  • Create repeatable training content and certification paths that reduce ramp-up time and improve consistency across the business.
  • Measure and improve new-hire time-to-productivity.

ERP, Operational Platform & Digital Adoption
  • Partner closely with Business Enablement and Digital / IT teams to support ERP implementation and adoption.
  • Develop training, communications, adoption plans, and reinforcement materials for new systems and workflows.
  • Lead change management activities to ensure successful implementation and sustained utilization.
  • Identify process gaps and partner cross-functionally to drive standard work and stronger commercial execution.

Sales Content & Playbook Development
  • Partner with Marketing to create sales playbooks, competitive positioning guides, customer-facing presentations, campaign support materials, industry-specific value propositions, and product launch content.
  • Ensure sellers have easy access to current, consistent, and effective enablement materials.
  • Build a formal content governance process to maintain quality, accuracy, and adoption.

Cross-Functional Leadership
  • Work closely with Marketing, Outside Sales, CCS, Operations, Finance, HR, Digital / IT, Product Management, and Business Enablement.
  • Establish regular communication cadences and governance processes to align commercial priorities and execution.
  • Serve as a trusted advisor to sales and business leaders while influencing across a matrixed organization.

Analytics & Performance Management
  • Define and track enablement KPIs, including training completion, time-to-productivity, CRM / ERP system adoption, pipeline quality, revenue per seller, sales cycle time, win rate, and new-hire retention.
  • Provide leadership reporting and insights that support business decisions and continuous improvement.
  • Use data to identify enablement gaps, prioritize training investments, and improve sales execution.

Leadership Expectations
  • Act as a strategic partner to Sales, Marketing, CCS, and Business Enablement leaders.
  • Drive accountability while influencing across a complex, matrixed organization.
  • Lead through change, ambiguity, and rapid business growth.
  • Build credibility with frontline sellers, managers, cross-functional partners, and executive leadership.
  • Create a culture of continuous learning, operational excellence, customer focus, and commercial discipline.

Required Qualifications
  • Bachelor's degree
  • 5+ years of experience in Sales Enablement, Sales Operations, Commercial Excellence, Business Transformation, Commercial Training, or Revenue Operations

Preferred Qualifications
  • MBA
  • Experience supporting field sales organizations in a multi-location or distributed environment.
  • Proven success developing sales training, onboarding programs, playbooks, and adoption frameworks.
  • Experience implementing or driving adoption of CRM, ERP, or other commercial / digital transformation tools.
  • Strong project management, change management, facilitation, and stakeholder management skills.
  • Exceptional communication, presentation, and influencing skills.
  • Ability to work effectively across a highly matrixed organization.
  • Experience within HVAC, industrial equipment, construction, distribution, services, rental, or adjacent industries.
  • Knowledge of Salesforce, Power BI, and modern sales enablement platforms.
  • Experience leading cross-functional transformation initiatives.

Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 4 September 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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About Carrier

Sourced by ZipRecruiter

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Palm Beach Gardens, FL, US

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