Must Have Technical/Functional Skill
• 1012 years of IT experience with strong hands on expertise in OpenText CCM
• Proven experience with OpenText Exstream / xPression (mandatory)
• Strong understanding of document composition, template design, batch and real time processing
• Experience in Insurance domain (Life, P&C, Group Benefits preferred)
• Knowledge of integration with core policy, claims, billing systems
• Experience supporting production environments and regulated systems
Preferred Skills
• Exposure to OpenText upgrades, migrations, and cloud deployments
• Working knowledge of ITIL processes and DevOps practices
• Experience with performance tuning and volume based document generation
Roles & Responsibilities
Technical Delivery & Solution Design
• Lead end-to-end design and development of OpenText CCM solutions for insurance communications
• Provide technical leadership across CCM components including Exstream, xPression, Archive, and Correspondence
• Ensure secure, scalable, and high performance document generation and multi channel delivery (print, email, digital)
• Review architecture, code quality, and design standards aligned with TCS best practices
Insurance Communications Enablement
• Design customer communications for policy lifecycle events (onboarding, renewals, endorsements, claims, billing, regulatory notices)
• Ensure compliance with insurance regulatory, audit, and data privacy requirements
• Support personalization, branding, and content governance needs across lines of business
Production Support & Stability
• Provide L3 production support for CCM applications, including incident resolution, root cause analysis, and performance tuning
• Partner with Service Delivery Managers to ensure SLA adherence, release readiness, and change management
• Drive reduction of recurring defects and operational risk
Team & Stakeholder Leadership
• Lead and mentor onshore/offshore CCM development teams within TCS delivery model
• Collaborate with business stakeholders, architects, QA, and infrastructure teams
• Contribute to effort estimation, planning, and technical risk management
Transformation & Continuous Improvement
• Drive modernization of legacy CCM platforms, including cloud readiness and DevOps adoption
• Identify opportunities for automation, template rationalization, and performance optimization
• Support migrations, upgrades, and adoption of OpenText roadmap capabilities
Salary Range $130,000-$150,000Per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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