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Ccaas Remote Jobs (NOW HIRING)

Miratech

Solutions Architect

$64.50 - $85/hr

Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Convoso

[Remote] Sr. Channel Partner Manager

Los Angeles, CA · On-site +1

$163K - $164K/yr

For remote positions, Convoso's U.S. hiring is open to candidates who are residents of the ... Minimum of 5+ years of experience in the CCaaS industry, with a strong understanding of contact ...

Miratech

Solutions Architect

$54 - $71.25/hr

Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Sangoma

National Account Manager - TSB/TSD Remote

Dallas, TX · Remote

$96K - $123K/yr

Our cloud-based solutions help businesses connect through UCaaS, CCaaS, voice, video, messaging, SIP, managed connectivity, and AI-enabled customer experience technologies. We are a channel-first ...

Sangoma

National Account Manager - TSB/TSD Remote

Chicago, IL · Remote

$99K - $128K/yr

Our cloud-based solutions help businesses connect through UCaaS, CCaaS, voice, video, messaging, SIP, managed connectivity, and AI-enabled customer experience technologies. We are a channel-first ...

Sangoma

National Account Manager - TSB/TSD Remote

Dallas, TX · Remote

$99K - $127K/yr

Our cloud-based solutions help businesses connect through UCaaS, CCaaS, voice, video, messaging, SIP, managed connectivity, and AI-enabled customer experience technologies. We are a channel-first ...

Sangoma

National Account Manager - TSB/TSD Remote

Dallas, TX · On-site +1

$96K - $123K/yr

Our cloud-based solutions help businesses connect through UCaaS, CCaaS, voice, video, messaging, SIP, managed connectivity, and AI-enabled customer experience technologies. We are a channel-first ...

Sangoma

National Account Manager - TSB/TSD Remote

Chicago, IL · Remote

$99K - $127K/yr

Our cloud-based solutions help businesses connect through UCaaS, CCaaS, voice, video, messaging, SIP, managed connectivity, and AI-enabled customer experience technologies. We are a channel-first ...

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Ccaas Remote information

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How much do ccaas remote jobs pay per year?

As of Jun 7, 2026, the average yearly pay for ccaas remote in the United States is $127,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,000.00 and $143,500.00 per year, depending on experience, location, and employer.

What is the difference between Ccaas Remote vs Customer Support Specialist?

AspectCcaas RemoteCustomer Support Specialist
Required CredentialsBasic technical knowledge, communication skillsCustomer service training, communication skills
Work EnvironmentRemote, home-basedOffice or remote
Industry UsageTelecommunications, SaaS companiesRetail, tech, service industries
Common Search IntentRemote customer communication rolesCustomer service roles in various industries

While both roles involve customer interaction, Ccaas Remote focuses on remote communication within telecom or SaaS environments, often requiring technical knowledge. Customer Support Specialist roles are broader, covering various industries and may include in-person or remote work. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges faced by CCaaS Remote professionals, and how can they be addressed?

CCaaS (Contact Center as a Service) Remote professionals often encounter challenges such as maintaining effective communication with team members, adapting to rapidly changing technologies, and managing customer interactions across multiple channels. To address these, it's important to leverage collaboration tools, participate in regular team meetings, and stay up-to-date with platform updates. Additionally, remote workers should proactively seek feedback, set clear goals, and take advantage of available training resources to stay engaged and productive.

What is a CCaaS remote job?

A CCaaS remote job refers to a position involving Contact Center as a Service (CCaaS) that can be performed from a remote location, such as a home office. CCaaS platforms are cloud-based solutions that help companies manage customer interactions across multiple channels, including phone, email, chat, and social media. Remote CCaaS employees may work in customer support, technical support, sales, or administrative roles, utilizing these cloud tools to communicate with customers and team members. This setup offers flexibility for both employers and employees, enabling efficient customer service without requiring staff to be physically present in a traditional call center.

What are the key skills and qualifications needed to thrive as a CCaaS Remote Specialist, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Remote Specialist, you need strong customer service skills, problem-solving ability, and a background in call center operations, often supported by experience with remote work environments. Familiarity with cloud contact center platforms such as Genesys, Five9, or NICE inContact, and certifications like CCaaS or related SaaS solutions are valuable. Excellent communication, time management, and adaptability are essential soft skills for remote collaboration and effective service delivery. These skills ensure efficient resolution of customer issues, seamless workflow integration, and high customer satisfaction in a distributed work setting.
Amazon Connect CX Solutions Architect - Remote

Amazon Connect CX Solutions Architect - Remote

USAN

Norcross, GA • On-site, Remote

$59 - $77.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

USAN is a leading AWS partner for Customer Experience and CCaaS (Contact Center as a Service) delivery, promoting values rooted in work-life balance, flexibility, and career growth opportunities. USAN has led the hosted/cloud CCaaS space for 30+ years and developed best in class SaaS solutions and services that add value to Amazon Connect . Our SaaS solutions, AWS tool kits, snap-in integration connectors, and Professional Services IP from decades in this space accelerate CX implementations by 35-50%.
Are you a CX Solutions Architect with a passion for technical building? If so, this position is for you! As a member of our Contact Center Customer Experience Team, you'll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and related services such as Lex and other AI services. Working closely with USAN's sales team, you will be responsible for demonstrating and creating value for USAN CXaaS portfolio of solutions, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for CXE transformation projects.
We're looking to add a Amazon Connect CX Solutions Architect to our team to evangelize USAN's portfolio of contact center customer engagement solutions and professional services, and to provide businesses with best-in-class tools to support CX transformations on top of Amazon Connect.
Responsibilities:
As a CX Solutions Architect, you will work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. Including:
  • Create compelling demos and deliver to customers and prospects, showcasing the power of USAN's SaaS offering across a variety of industry use cases
  • Demonstrating AWS and USAN products/assets within the Amazon eco-system, highlighting and emphasizing USAN's value
  • Lead discovery sessions, presentations, and workshops with prospects and customers
  • Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects
  • Demonstrate the value of USAN as a CXaaS consulting partner
  • Create and modify Proposals and create responses to RFP's working alongside the USAN customer success team
  • Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • You will own the technical relationship with the customer and operate as their trusted advisor, the best interests of the customer will shape the guidance you provide
  • Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
  • Help maintain and update lead management, pipeline & forecasting in HubSpot
  • Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
  • Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions

Required Qualifications:
  • 2- 3 years' experience technical sales of CCaaS solutions/services - preferably within Amazon Connect
  • 2- 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience. Proven ability to present value proposition of the solution
  • B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
  • Excellent presentation, customer engagement, and listening skills.
  • The right person will be highly technical and analytical thinker, possess several years of CCaaS experience
  • Curious and fast learner

Preferred Skills:
  • Proven ability to influence others and lead customer engagements
  • 2 - 3 years' experience in customer facing consulting role
  • Broad knowledge of the CCaaS market including: (Amazon Connect, NICE InContact, Genesys, Five9's, Avaya, etc.) A keen interest in learning rapidly in the AI space
  • Team player with passion to succeed and drive the company forward
  • AWS Certified Solutions Architect - Associate Certification or experience architecting solutions built on AWS
  • Experience with AWS services related to CXE & analytics including Connect, Contact Lens, Lex, Comprehend, Transcribe, Quick Sight, etc.
  • Demonstrated ability to adapt to new technologies and learn quickly

Benefits:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision and life)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Employee Referral Bonus Program
  • Annual performance-based bonus
  • Ongoing training opportunities

USAN is committed to a diverse and inclusive workplace. USAN is an equal opportunity employer, and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
For more information, please visit us at www.usan.com

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