ZipRecruiter

Log In

1

Ccaas Project Manager Jobs in Texas (NOW HIRING)

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site

$170K - $200K/yr

Lead technical resources for CCaaS implementations on client projects. * Create technical ... Participate in field Professional Services and Managed Services communications with Partners to ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site

$170 - $200/hr

Lead technical resources for CCaaS implementations on client projects. * Create technical ... Participate in field Professional Services and Managed Services communications with Partners to ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site +1

$170K - $200K/yr

Lead technical resources for CCaaS implementations on client projects. * Create technical ... Participate in field Professional Services and Managed Services communications with Partners to ...

Talkdesk, Inc.

Senior Solution Architect

Austin, TX · On-site

$136 - $204/hr

... t management experience in a SaaS business * Experience with CX, CCaaS, and/or UCaaS solutions * Software implementation or coding experience is a plus * Familiar with creating and managing Web ...

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

... project execution • Partner with project managers to ensure on-time, quality delivery • ... Google Cloud CCaaS / CCAIP, Agent Assist, Quality AI • Experience in Google Cloud Retail Search ...

previous pagenext page

Showing results 21-40

All JobsCcaas Project JobsCcaas Project Manager JobsCcaas Project Manager Jobs in Texas

Ccaas Project Manager information

What is a CCaaS project manager?

A CCaaS Project Manager is a professional responsible for overseeing the implementation and management of Contact Center as a Service (CCaaS) solutions within an organization. They coordinate project timelines, resources, and stakeholders to ensure the successful deployment of cloud-based contact center platforms. Their role includes managing communication between technical teams, vendors, and business units, as well as handling project risks and delivering solutions on time and within budget. CCaaS Project Managers often have expertise in cloud technologies, contact center operations, and project management methodologies.

What are the key skills and qualifications needed to thrive as a CCaaS project manager, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Project Manager, you need strong project management expertise, experience with contact center operations, and typically a bachelor’s degree in a relevant field. Familiarity with CCaaS platforms like Genesys or NICE, project management software (e.g., Jira, MS Project), and certifications such as PMP or Agile are highly valued. Exceptional communication, stakeholder management, and problem-solving skills help you lead teams and navigate client expectations. These competencies ensure smooth project delivery, alignment with business objectives, and effective implementation of cloud-based contact center solutions.

What are some common challenges faced by a CCaaS project manager during the implementation phase?

A CCaaS Project Manager often navigates challenges such as managing cross-functional teams, aligning stakeholder expectations, and ensuring seamless data migration from legacy systems. Coordinating with IT, operations, and vendor partners requires strong communication and organizational skills. Additionally, adapting to evolving client requirements while maintaining project timelines is crucial for a successful deployment.

What is the difference between Ccaas Project Manager vs Cloud Project Manager?

AspectCcaas Project ManagerCloud Project Manager
CertificationsPMI PMP, CCAAS-specific certificationsPMI PMP, AWS/Azure certifications
Work EnvironmentTelecommunications, cloud communication servicesCloud computing, IT services
Industry UsageTelecom providers, Ccaas solution providersCloud service providers, IT firms

The Ccaas Project Manager focuses on managing projects related to Communications as a Service solutions, often within telecom and communication industries. In contrast, the Cloud Project Manager oversees cloud computing projects across various IT sectors. While both roles require project management certifications like PMP, Ccaas Project Managers specialize in telecom-related cloud services, whereas Cloud Project Managers work broadly within cloud infrastructure and software deployment.

What are popular job titles related to Ccaas Project Manager jobs in Texas?

For Ccaas Project Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ccaas Project Manager jobs in Texas look for?

The top searched job categories for Ccaas Project Manager jobs in Texas are:

What cities in Texas are hiring for Ccaas Project Manager jobs?

Cities in Texas with the most Ccaas Project Manager job openings:

Ccaas Project Manager jobs near you

Principal Architect, NICE CXone

TTEC Digital

Austin, TX • On-site

$170K - $200K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As the Principal Architect, you will engineer and design the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. Be responsible for API integrations and Web service experiences. You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders. If you are a seasoned developer/software architect, let us know and apply today.
What You'll Be Doing
  • Leverage relationships to establish credibility, Lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners.
  • Lead technical resources for CCaaS implementations on client projects.
  • Create technical documentation for detailed designs and customer requirements.
  • Ownership and responsibility for end-to-end design of the technical architecture including: Routing strategy, ACD and IVR design, API approach and external data integrations, AI Concepts, Design and maintain reusable code libraries.
  • Mentor junior level consultants
  • Advise on testing strategy and provide input into test plans.
  • Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts.
  • Leverage TTEC's Solutions Framework in informal requirements meetings or facilitated workshops.
  • Document critical business and/or IT requirements and "compelling events" requiring the client to make a change.
  • Identify and develop transformation roadmaps and quantifiable business cases.
  • Conduct solution design meetings with TTEC Digital, Partners, and client personnel to confirm solution scope and the design required to fulfill requirements.
  • Collaborate internally to develop detailed design solutions including the technology stack, bill of material configurations, architecture diagrams.
  • Develop and deliver 'Solution Review' presentations.
  • Participate in field Professional Services and Managed Services communications with Partners to resolve pre-sales design and configuration questions.
  • Develop and Present Solutions to the Client / Support Deal Closure 
  • Support Proposal and Solution Overview documents.
  • Operate as a contributor role for RFP Response Development
  • Support the preparation of materials to Cisco and the internal Bid Assurance processes.
  • Participate in Client Meeting Solution Reviews - with Sales and Partners
  • Contribute to ROI Business Case production.
  • Responsible for estimating and supervising technical efforts for all phases of the project.
  • Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
  • Deliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation.
  • Provide insights on competitor service offerings.
What You Bring to the Role
  • Bachelor's degree in computer science, IT, or engineering preferred.
  • 10 or more years' experience in Contact Center and UC environments.
  • 5 or more years of NICE CXone software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
  • Experience creating a roadmap, designing, planning, documenting, and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Cloud Network infrastructure experience.
  • Experience creating and presenting to executive level stakeholders (technical and non-technical). 
  • Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Google CCAI, NICE CXone, Verint, Calabrio, CRM's, and process automation technologies 
$170,000 - $200,000 a year
#LI-DD1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply