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Ccaas Project Manager Jobs in Texas (NOW HIRING)

CX Data Labs

five9 Developer

Dallas, TX · On-site

Integrate Five9 with CRM systems (Salesforce Financial Services Cloud, Dynamics 365, or proprietary ... Five9 certification preferred; experience in CCaaS projects for finance a strong advantage.

Sangoma

National Partner Manager - TSB/TSD Remote

Dallas, TX · On-site +1

$81K - $82K/yr

Our cloud-based solutions help businesses connect through UCaaS, CCaaS, voice, video, messaging ... Additional duties and projects as assigned Requirements Required Experience * 5+ years of ...

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Ccaas Project Manager information

What are the key skills and qualifications needed to thrive as a CCaaS Project Manager, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Project Manager, you need strong project management expertise, experience with contact center operations, and typically a bachelor’s degree in a relevant field. Familiarity with CCaaS platforms like Genesys or NICE, project management software (e.g., Jira, MS Project), and certifications such as PMP or Agile are highly valued. Exceptional communication, stakeholder management, and problem-solving skills help you lead teams and navigate client expectations. These competencies ensure smooth project delivery, alignment with business objectives, and effective implementation of cloud-based contact center solutions.

What are some common challenges faced by a CCaaS Project Manager during the implementation phase?

A CCaaS Project Manager often navigates challenges such as managing cross-functional teams, aligning stakeholder expectations, and ensuring seamless data migration from legacy systems. Coordinating with IT, operations, and vendor partners requires strong communication and organizational skills. Additionally, adapting to evolving client requirements while maintaining project timelines is crucial for a successful deployment.

What is the difference between Ccaas Project Manager vs Cloud Project Manager?

AspectCcaas Project ManagerCloud Project Manager
CertificationsPMI PMP, CCAAS-specific certificationsPMI PMP, AWS/Azure certifications
Work EnvironmentTelecommunications, cloud communication servicesCloud computing, IT services
Industry UsageTelecom providers, Ccaas solution providersCloud service providers, IT firms

The Ccaas Project Manager focuses on managing projects related to Communications as a Service solutions, often within telecom and communication industries. In contrast, the Cloud Project Manager oversees cloud computing projects across various IT sectors. While both roles require project management certifications like PMP, Ccaas Project Managers specialize in telecom-related cloud services, whereas Cloud Project Managers work broadly within cloud infrastructure and software deployment.

What is a CCaaS Project Manager?

A CCaaS Project Manager is a professional responsible for overseeing the implementation and management of Contact Center as a Service (CCaaS) solutions within an organization. They coordinate project timelines, resources, and stakeholders to ensure the successful deployment of cloud-based contact center platforms. Their role includes managing communication between technical teams, vendors, and business units, as well as handling project risks and delivering solutions on time and within budget. CCaaS Project Managers often have expertise in cloud technologies, contact center operations, and project management methodologies.
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Ccaas Project Manager jobs near you
CCaaS Software Developer

CCaaS Software Developer

Indotronix International Corporation

Southlake, TX • On-site

Full-time

Posted 27 days ago

Job description

CCaaS Software Developer | Southlake, Texas, United States CCaaS Software Developer - Southlake, TX (W2) About the Role Join a dynamic Contact Center Technology team as a CCaaS Software Developer, where innovation meets impact. You'll architect, develop, and enhance cutting-edge solutions that empower contact center teams and business partners. Collaborate with forward-thinking professionals in a supportive and agile environment built for career growth and continuous learning. Responsibilities - Design, develop, and maintain custom applications for contact center operations - Lead discovery sessions and translate business requirements into scalable technical solutions - Architect, integrate, and deploy modern web and voice applications using Angular, JavaScript, and related technologies - Investigate, troubleshoot, and resolve complex technical issues, collaborating across cross-functional teams - Deliver third-tier support, technical documentation, and targeted training to internal teams - Work within Agile methodology to estimate, prioritize, and deliver high-impact features efficiently - Drive technology adoption by partnering with business and professional services teams - Manage multiple concurrent projects of varying complexity while maintaining attention to detail and strategic alignment Required Skills and Experience - Bachelor's degree in Engineering, Computer Science, or a related field - 3-5 years of hands-on development experience in digital solutions - Proficiency with JavaScript, Angular framework, Python or Java - Experience building and maintaining web portals, dashboards, and custom applications - Knowledge of contact center platforms (e.g., CXOne, WFM, Nexidia), telecommunications, VoIP, and network fundamentals (TCP/IP, routers, proxies) - Strong analytical, problem-solving, and communication skills - Skilled in creating technical documentation and delivering knowledge transfer Preferred Skills - Advanced Angular expertise - Experience with SQL, VB.NET, HTML/CSS, SDK & XML (SCXML/VXML) - Familiarity with IP telephony deployment across cloud and enterprise networks Benefits - Collaborative, innovative work culture with opportunities to lead projects and influence technology direction - Professional growth through cross-functional projects, training, and exposure to the latest CCaaS technologies - Flexible environment supporting work-life balance - Competitive compensation package How to Apply Ready to shape the future of contact center technology? Submit your application today to join a team that values technical excellence, continuous learning, and impactful innovation.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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