... CCaaS Solutions ... The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of ...
... CCaaS Solutions ... The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of ...
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, IL · On-site
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD-WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, IL · On-site
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD-WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, IL · On-site
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD-WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, IL · On-site
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD-WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, IL · On-site
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD-WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, IL · On-site
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD-WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, IL · On-site
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD‑WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, IL · On-site
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD‑WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
IT Engineer (Voice, Network, Systems & CCaaS)
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD-WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
IT Engineer (Voice, Network, Systems & CCaaS)
$100K - $110K/yr
Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD-WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation ...
General Information
Fort Worth, TX · On-site
$192K - $307K/yr
As Director and Practice Leader, you will provide strategic leadership, people development, and ... Lead cross-capability solutions that integrate CRM, CCaaS, AI, analytics, WEM/WFO, and omnichannel ...
General Information
Fort Worth, TX · On-site
$192K - $307K/yr
As Director and Practice Leader, you will provide strategic leadership, people development, and ... Lead cross-capability solutions that integrate CRM, CCaaS, AI, analytics, WEM/WFO, and omnichannel ...
We are looking for a dynamic Director of Strategic & Channel Relationships/sales/marketing, who is ... Serve as the primary point of contact for strategic partners with the top 10 CcaaS companies.
We are looking for a dynamic Director of Strategic & Channel Relationships/sales/marketing, who is ... Serve as the primary point of contact for strategic partners with the top 10 CcaaS companies.
Director of Strategic & Channel Partnerships
Boca Raton, FL · On-site
$80K - $100K/yr
We are looking for a dynamic Director of Strategic & Channel Relationships/sales/marketing, who is ... Serve as the primary point of contact for strategic partners with the top 10 CcaaS companies.
Director of Strategic & Channel Partnerships
Boca Raton, FL · On-site
$80K - $100K/yr
We are looking for a dynamic Director of Strategic & Channel Relationships/sales/marketing, who is ... Serve as the primary point of contact for strategic partners with the top 10 CcaaS companies.
We are looking for a dynamic Director of Strategic & Channel Relationships/sales/marketing, who is ... Serve as the primary point of contact for strategic partners with the top 10 CcaaS companies.
Quick apply
We are looking for a dynamic Director of Strategic & Channel Relationships/sales/marketing, who is ... Serve as the primary point of contact for strategic partners with the top 10 CcaaS companies.
Director of Sales & Customer Service (Contact Center) Company: Client of Brave New World Search ... Manage the roadmap for CCaaS/CRM/WFM/QM tools (e.g., Five9/Genesys/NICE, Salesforce/HubSpot/Zendesk ...
Quick apply
Director of Sales & Customer Service (Contact Center) Company: Client of Brave New World Search ... Manage the roadmap for CCaaS/CRM/WFM/QM tools (e.g., Five9/Genesys/NICE, Salesforce/HubSpot/Zendesk ...
Director of Marketing
Boca Raton, FL · Remote
The Director of Marketing will represent NexGen confidently both internally and externally. Because ... Create messaging architecture for NVO, CCaaS, WFM, integrations, and future products. * Define ...
Quick apply
Director of Marketing
Boca Raton, FL · Remote
The Director of Marketing will represent NexGen confidently both internally and externally. Because ... Create messaging architecture for NVO, CCaaS, WFM, integrations, and future products. * Define ...
Director of Marketing
Boca Raton, FL · Remote
The Director of Marketing will represent NexGen confidently both internally and externally. Because ... Create messaging architecture for NVO, CCaaS, WFM, integrations, and future products. * Define ...
Director of Marketing
Boca Raton, FL · Remote
The Director of Marketing will represent NexGen confidently both internally and externally. Because ... Create messaging architecture for NVO, CCaaS, WFM, integrations, and future products. * Define ...
Director of Marketing
Boca Raton, FL · On-site
$70K - $85K/yr
The Director of Marketing will represent NexGen confidently both internally and externally. Because ... Create messaging architecture for NVO, CCaaS, WFM, integrations, and future products. * Define ...
Director of Marketing
Boca Raton, FL · On-site
$70K - $85K/yr
The Director of Marketing will represent NexGen confidently both internally and externally. Because ... Create messaging architecture for NVO, CCaaS, WFM, integrations, and future products. * Define ...
The Executive Director of Networks & Telecommunications will lead the design, modernization, and ... VoIP, SIP, PBX, unified communications, CCaaS * Wireless and mobility: * Enterprise WLAN and large ...
The Executive Director of Networks & Telecommunications will lead the design, modernization, and ... VoIP, SIP, PBX, unified communications, CCaaS * Wireless and mobility: * Enterprise WLAN and large ...
Senior Director, Software Engineering
San Francisco, CA · On-site
$298K/yr
We are hiring a Senior Director of Member Experience Engineering to lead this organization. You ... This includes our Contact-Center-as-a-Service (CCaaS) platform, Agent Assist, virtual assistants ...
Senior Director, Software Engineering
San Francisco, CA · On-site
$298K/yr
We are hiring a Senior Director of Member Experience Engineering to lead this organization. You ... This includes our Contact-Center-as-a-Service (CCaaS) platform, Agent Assist, virtual assistants ...
The Executive Director of Networks & Telecommunications will lead the design, modernization, and ... VoIP, SIP, PBX, unified communications, CCaaS * Wireless and mobility: * Enterprise WLAN and large ...
The Executive Director of Networks & Telecommunications will lead the design, modernization, and ... VoIP, SIP, PBX, unified communications, CCaaS * Wireless and mobility: * Enterprise WLAN and large ...
... Director buyers in CX and contact center ops * Identify, recruit, and activate channel partners: CCaaS vendors, systems integrators, conversational AI platforms, sales tech providers * Build ...
... Director buyers in CX and contact center ops * Identify, recruit, and activate channel partners: CCaaS vendors, systems integrators, conversational AI platforms, sales tech providers * Build ...
Director, Customer Care
Dedham, MA · On-site
Director Of Customer Care Jordan's is creating an exciting new opportunity for a Director of ... Own the customer-care technology and AI roadmap: service CRM/CCaaS modernization, conversational AI ...
New
Director, Customer Care
Dedham, MA · On-site
Director Of Customer Care Jordan's is creating an exciting new opportunity for a Director of ... Own the customer-care technology and AI roadmap: service CRM/CCaaS modernization, conversational AI ...
New
Director, Customer Care
East Taunton, MA · On-site
Director Of Customer Care Jordan's is creating an exciting new opportunity for a Director of ... Own the customer-care technology and AI roadmap: service CRM/CCaaS modernization, conversational AI ...
New
Director, Customer Care
East Taunton, MA · On-site
Director Of Customer Care Jordan's is creating an exciting new opportunity for a Director of ... Own the customer-care technology and AI roadmap: service CRM/CCaaS modernization, conversational AI ...
New
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Contact Center Support Engineer - CCaaS
Houston, TX • On-site
NAVA Software Solutions
• IT Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 28 days ago
Job description
NAVA Software solution is looking for Contact Center Support Engineer
Details:
Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect)
Location: Houston - TX- Hybrid
Duration: 12 months
We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpected behaviors in a networked environment, have direct experience with CCaaS technologies like OpenCTI, SIP, WebRTC, etc..., and be able to communicate well verbally and in writing. This person will be responsible for escalations from the Help Desk and participate in routine change management work streams as a CCaaS System Administrator. This role will have the opportunity to have an immediate and long lasting impact on fundamental CCaaS processes including onboarding, asset management, knowledge management; and will provide an outstanding experience for our end users.
Essential Job Functions
Education/Experience
Preferred Qualifications
Details:
Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect)
Location: Houston - TX- Hybrid
Duration: 12 months
We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpected behaviors in a networked environment, have direct experience with CCaaS technologies like OpenCTI, SIP, WebRTC, etc..., and be able to communicate well verbally and in writing. This person will be responsible for escalations from the Help Desk and participate in routine change management work streams as a CCaaS System Administrator. This role will have the opportunity to have an immediate and long lasting impact on fundamental CCaaS processes including onboarding, asset management, knowledge management; and will provide an outstanding experience for our end users.
Essential Job Functions
- All duties associated with a typical HelpDesk representative.
- Directly support end-users with troubleshooting Voice Quality, Contact Deliverability, Hardware and Software Configuration, Network Stability, Browser Configuration and Cache, and escalation.
- Knowledge steward for CCaaS related items, aiming to drive higher FCR and minimize SLA, or enable Self-service for CCaaS-related incidents.
- Manage, progress, and report on a backlog of Problems and Incidents
- Support Root-Cause Analysis exercises and recommend possible resolution pathways
- Advocate for HelpDesk training, information and knowledge needs as part of deployments
- Support automation of routine activities
- Prepare and escalate problems with internal teams or vendors
- Perform Administrative duties in the CCaaS platform, related to the ongoing operation and change management, as assigned
- Serve as Application Administration SME for CCaaS Salesforce integration
- Report Help Desk performance for CCaaS related Incidents
Education/Experience
- 2+ years experience working in a Help Desk environment
- 2+ years experience supporting a Contact Center as a Service solution such as Five9, Amazon Connect, inContact, RingCentral, etc...
- Direct experience with phone number asset management processes strongly preferred.
- Strong written and verbal communication skills
- Strong Time Management Skills
Preferred Qualifications
- Certification or Administrator Training on a CCaaS Solution
- Certification or training on endpoint and environmental network diagnostics and troubleshooting (CCNA, Network+)
- Certification or training related to Salesforce CRM and OpenCTI applications
About NAVA Software Solutions
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US