Ccaas Contact Center Jobs (NOW HIRING)

Req ID: 388258 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Software Engineer, Contact Center Platforms (Java/AWS/Amazon Connect) to join our team in Plano, Texas (US-TX), United States (US).

Responsibilities:
* Design, develop, and maintain Java/Spring Boot microservices and full-stack applications using Angular or React.
* Build and integrate scalable REST APIs with WFM and CCaaS platforms, including Amazon Connect.
* Develop solutions for workforce forecasting, scheduling, adherence, and real-time workforce management.
* Collaborate with business and operations teams to understand contact center requirements and implement scalable solutions.
* Integrate and process contact center data such as call volumes, agent performance metrics, schedules, and real-time agent states.
* Develop and enhance contact center routing and customer interaction workflows.
* Utilize Node.js for integrations, middleware services, and real-time communication components.
* Design and implement cloud-native applications using AWS, Docker, and Kubernetes.
* Participate in system design, code reviews, testing, deployment, and production support.
* Work closely with QA teams to ensure application quality and automation coverage.
* Contribute to workforce optimization initiatives using OR-Tools and scheduling optimization models.
* Support voice and telephony integrations involving Amazon Connect, SIP, Kamailio, or FreeSWITCH where applicable.
* Follow Agile/Scrum methodologies and collaborate with cross-functional teams to deliver solutions on time.

Required Experience
* Experience with Angular or React for front-end development.
* Familiarity with Node.js for API integrations and middleware development.
* Experience building and deploying applications on AWS, Docker, and Kubernetes, which support scalable and flexible cloud-native applications.
* Prior experience with Workforce Management (WFM) platforms and CCaaS (Contact Center as a Service) solutions such as Amazon Connect, Genesys, NICE, Five9, or similar.
* Experience integrating WFM solutions with Amazon Connect, including handling agent, scheduling, and call volume data.
* Understanding of contact center operations, workforce forecasting, scheduling, and adherence management.
* Knowledge of contact center routing and omnichannel customer engagement platforms.
* Expertise with Google OR-Tools for modeling workforce management scheduling optimizations and contact center routing development expertise.
* Experience in voice/telephony development, particularly with Kamailio/FreeSWITCH, and cloud-native full stack software engineering are essential.

Basic Requirements Experience
* 5+ years of experience in Java Full Stack Development.
* 5+ years of strong hands-on experience with Java, Spring Boot,  and modern API-driven application development, including Microservices, REST APIs, or web services.
* 3+ years of experience building and deploying cloud-native applications using AWS, and containerization technologies such as Docker and/or Kubernetes.
* 5+ years of experience working in Agile/Scrum environments and collaborating with cross-functional teams.
* 1+ years of hand-on experience utilizing AI Dev Assist tools in the SDLC to accelerate development

Preferred: Candidates with WFM + CCaaS domain experience and Amazon Connect integration expertise.

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $102,675-$136,900. This range reflects the minimum and maximum target compensation for the position in the United States. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.  This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @global.nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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