ZipRecruiter

Log In

1

Amazon Connect Contact Center Jobs (NOW HIRING)

Hirekeyz Inc

Amazon Connect

Plano, TX · On-site

Role: Amazon Connect Location: Plano, TX,/DE/NJ Job Type: Contract/W2/Full Time Required ... At least 8 years of IT experience in customer service technologies including Contact center cloud ...

Purple Drive

Amazon Connect Production Engineer

Minneota, MN · On-site

$44 - $57.50/hr

The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of Amazon Connect-based enterprise contact center environments and ...

Donato Technologies, Inc

Amazon Connect

Plano, TX · On-site

Amazon Connect NJ/DE/Plano (45 Miles) Experience: 5+ Years Required Qualifications ... At least 8 years of IT experience in customer service technologies including Contact center cloud ...

Xforia, Inc.

Amazon Connect Consultant

Contact Center architecture knowledge. • Excellent analytical and communication (oral & written ... Amazon Connect • Salesforce Service Cloud experience beyond the native Amazon Connect to ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Qualifications * 6+ years of experience in contact center technology, engineering, or operations roles. * 4+ years of hands-on experience with Amazon Connect, including contact flow design, routing ...

Headway Tek Inc

Amazon Connect Developer

Manhattan, NY · On-site

Lead Systems Engineer Amazon Connect Healthcare Contact Center Technology Location:St Louis,MO or Dallas,TX or New york,NY (hybrid) or Remote C2C or W2 Role Summary The Lead Systems Engineer Amazon ...

New

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Qualifications * 6+ years of experience in contact center technology, engineering, or operations roles. * 4+ years of hands-on experience with Amazon Connect, including contact flow design, routing ...

Eightelevengroup

$70 - $80/hr

Compensation: $70 - $80 per hour Our client is seeking a Senior AWS Contact Center Routing Engineer specializing in Amazon Connect to design, develop, implement, support, and optimize enterprise ...

Eightelevengroup

NY · On-site

$70 - $80/hr

Compensation: $70 - $80 per hour Our client is seeking a Senior AWS Contact Center Routing Engineer specializing in Amazon Connect to design, develop, implement, support, and optimize enterprise ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsAmazon Connect Contact Center Jobs

Amazon Connect Contact Center information

See salary details

$15

$20

$32

How much do amazon connect contact center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for amazon connect contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What are popular job titles related to Amazon Connect Contact Center jobs?

For Amazon Connect Contact Center jobs, the most frequently searched job titles are:

Solutions Architect - Amazon Connect

Lynnwood, WA • Remote

Globenet Consulting Corp
See more jobs at Globenet Consulting Corpexternal

$70 - $100/hr

Full-time

Re-posted 29 days ago

Job description

Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
  •  Architect and implement Amazon Connect contact center solutions end-to-end 
  •  Design and configure contact center capabilities, including: 
    •  Contact flows (IVR, routing, self-service) 
    •  Queues, routing profiles, and agent experiences 
  •  Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness 
  •  Integrate Amazon Connect with: 
    •  AWS services (Lambda, S3, DynamoDB, API Gateway) 
    •  CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) 
  •  Enable omnichannel experiences (voice, chat, tasks) 
  •  Implement analytics and insights using Amazon Connect Contact Lens
  •  Provide guidance on best practices for scalability, reliability, security, and cost optimization 
  •  Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals 
Required Qualifications
  •  5+ years in solutions architecture and/or contact center technologies 
  •  Proven hands-on experience implementing Amazon Connect
  •  Strong understanding of contact center concepts (IVR, routing, call flows) 
  •  Experience integrating cloud contact centers with backend systems and APIs 
  •  Familiarity with AWS serverless services (Lambda, API Gateway) 
  •  Strong communication, stakeholder engagement, and solution presentation skills 
  •  AWS Certified Solutions Architect – Professional
Preferred Skills (Nice to Have)
  •  Experience with Amazon Connect Contact Lens
  •  Knowledge of workforce management (WFM) and quality management tools 
  •  Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) 
  •  Background in consulting, startup, or innovation environments 
Why Join Us
  •  Work on modern, cloud-native contact center solutions 
  •  High-impact role with ownership and hands-on delivery 
  •  Variety of initiatives across multiple industries 
  •  Opportunity to support AWS Partner and Solutions initiatives 
  •  Backed by a firm with 22 years of delivery credibility 
Who Should Apply
  •  Amazon Connect architects and consultants 
  •  Contact center professionals transitioning to cloud-native platforms 
  •  Solutions architects who enjoy POCs, innovation, and fast execution 
  •  Professionals seeking variety without early-stage startup risk 
Ready to make an impact? Apply now and join us on our journey!