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Cbiz Help Desk Support Jobs (NOW HIRING)

Pacer Group

Help Desk Support

Tucson, AZ · On-site

$19 - $25.50/hr

Job Title - Help Desk Support Duration - 5+ months Shift -Standard Location - Tucson, AZ 85706 Summary: * The Live Expert Service Desk Analyst will provide first and second tier technical support to ...

TEKsystems

Help Desk Support

Saint Petersburg, FL · Hybrid

$27 - $29/hr

Help Desk Support Technician (Technology Service Center) Technology Service Center (TSC) 📍 St. Petersburg, FL (Primary) | 🕒 6‑month contract (conversion potential) 🏢 Hybrid after training ...

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Share information and ideas, communicate constructively about issues and problems, and help to ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

TEKsystems

Help Desk Support

Saint Petersburg, FL · Hybrid

$27 - $29/hr

Help Desk Support Technician (Technology Service Center) Technology Service Center (TSC) 📍 St. Petersburg, FL (Primary) | 🕒 6‑month contract (conversion potential) 🏢 Hybrid after training ...

360 IT Professionals

Help Desk Support

Salem, OR · On-site

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

StaffingAI

Help Desk Support Specialist

Austin, TX · Hybrid

Help Desk Support Specialist (CIRA / TAC) About the Role The County Information Resources Agency (CIRA), a division of the Texas Association of Counties (TAC), is seeking a Help Desk Support ...

Apex Systems

Help Desk Support

Coraopolis, PA · Hybrid

$19.50 - $26.75/hr

Job#: 3036425 Help Desk Support Location: Coraopolis, Pennsylvania (Hybrid) Role Overview We are seeking a Help Desk Support professional to provide technical assistance and support to our ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...

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Cbiz Help Desk Support information

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$14

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$33

How much do cbiz help desk support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for cbiz help desk support in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by CBIZ Help Desk Support professionals, and how are they typically addressed?

CBIZ Help Desk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, they rely on strong organizational skills, established escalation procedures, and continuous training on new technologies. Collaboration with IT teams and regular knowledge sharing sessions also help in resolving complex issues efficiently and maintaining a positive user experience.

What is the difference between Cbiz Help Desk Support vs IT Support Specialist?

AspectCbiz Help Desk SupportIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, remote and on-site supportOffice, remote, on-site troubleshooting
Industry UsageBusiness services, tech companiesVarious industries including corporate and healthcare
Primary FocusCustomer support, issue resolutionTechnical troubleshooting, system maintenance

Both roles involve technical support and require similar certifications, but Cbiz Help Desk Support primarily focuses on customer service and issue resolution in a help desk setting, while IT Support Specialists often handle broader technical tasks and system maintenance across various industries.

What are Cbiz Help Desk Support?

Cbiz Help Desk Support professionals provide technical assistance and support for users experiencing issues with CBIZ software, systems, or related services. They troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level IT staff if needed. Their main goal is to ensure that all technical concerns are addressed promptly, allowing business operations to continue smoothly. They may also assist with software installation, updates, and user training.

What are the key skills and qualifications needed to thrive as a Cbiz Help Desk Support, and why are they important?

To excel as a Cbiz Help Desk Support, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and basic networking protocols is standard for this role. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage multiple issues simultaneously. These competencies are vital to ensure quick resolution of technical problems, maintain user productivity, and provide reliable IT support.
Infographic showing various Cbiz Help Desk Support job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 4% Part Time, and 28% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Help Desk Support

Help Desk Support

Pacer Group

Tucson, AZ • On-site

$19 - $25.50/hr

Contractor

Posted 10 days ago

Job description

Job Title - Help Desk Support
Duration – 5+ months
Shift –Standard
Location – Tucson, AZ 85706

Summary:

  • The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees.
  • The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees issues/requests, which may range from straightforward to more complicated technical issues.
  • There is also a range of administration duties within this role.
  • Excellent communication and interpersonal skills combined with technical skills are essential to providing high level customer service to the employee community.
  • Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack.

Responsibilities:

  • Troubleshoot software, hardware and connectivity issues remotely.
  • Ability to understand & articulate root cause on customer issues.
  • Log all Service Desk contacts into Incident Management System (ServiceNow)
  • Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
  • Familiarity with encryption and security tools and triaging within this environment.
  • Assist customers in gaining access to various systems and servers.
  • Deploy/patch software using device management technologies (VMware and Ivanti)
  • Communicate call and chat trends and emerging issues
  • The ability to take on small projects from start to finish
  • Knowledge Base and process documentation skills.
  • Work closely with the team to resolve or properly close aging tickets.
  • Take ownership of employee issues and follow up on the status of the problem on behalf of the user and communicate progress in a timely manner.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Analyze and resolve incidents within expected turnaround time.
  • 5 day work week Full Time 40 hours a week Weekend shifts required from December- April (Tax Peak) .
  • Flexibility required during Tax Season peaks

Skills:   

  • Prior Service Desk or Desktop Support experience required Incident Management experience Basic user & security group
  • Active Directory administration experience Strong knowledge of Microsoft based operating systems
  • Experience with using and troubleshooting Office 365 within a corporate network environment (permissions, calendaring, delegation)
  • Familiarity supporting VPN issues Familiarity with wired and Wi-Fi Networking bound with Windows Active Directory
  • Familiarity with home network troubleshooting Interpersonal Skills Self-starter
  • Passionate about providing excellent customer service and follow-thru to completion Good problem solving, diagnosis and troubleshooting skills
  • Ability to identify Root Cause Able to identify gaps in documentation and made request for updates
  • Ability to communicate technical issues in non-technical terms
  • Ability to work independently and within a team
Ability to work cross-functionally