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Drawing on its unique collection of physical and digital primary source materials and artifacts, theCenter for Brooklyn History(CBH) inspires discovery, advances research, and preserves the history and cultural heritage of Brooklyn's diverse communities. Created in 2020 by the merger of the Brooklyn Historical Society and Brooklyn Public Library's Brooklyn Collection, CBH is now part of the Brooklyn Public Library (BPL) system. As part of its mission to provide the people of Brooklyn with free andopen accessto information, CBH does not charge admission or fees for any of its programming.

CBH seeksapart-time Welcome Associate withvisitor serviceexperienceto join our Welcome Services team.Welcome Associates staff the Welcome Desk;greet and orientvisitorsto CBH;connect patrons toCBH and BPLresources,programsand community partners;provide informationaboutCBH's building and exhibits;andfacilitateretail transactionsat the Shop at CBH.

Welcome Associates are committed to creating an inclusive, safe, and engaging environment for all patrons who visit CBH so that they are inclined to explore its resources and learn more about the history of Brooklyn.CBH attracts a wide variety of visitors, including:

• Patrons visiting theOthmerLibrary to meet with staff, conduct research,anduse its space for quiet work;

• Locals and tourists visitingCBH for exhibits or to learn about the history and architecture of 128PierrepontStreet;

• Patrons using the Great Hall forquiet work or meetings;

• Shoppers and browsers at the CBH store;

• School groups,studentsand familiesparticipatingin class visits and educationaland familyprograms;

• Attendees to public programs andspecial eventsin the Great Hall orOthmer.

The Welcome Associate is a part-time position of up to 19 hours per week, reporting to the Welcome Services Coordinator.The schedule will require availability on Monday, Tuesday, and Wednesdaybetween the hours of 9am-6pm. However,additionalshifts may be scheduled during CBH's regular open hours (Monday through Saturday) and during public programs on evenings and weekends.

The hourly rate for this position is $25.00 per hour.

Responsibilities:

• Create a welcoming experience for patronsand visitors

• Maintain a neat and organized WelcomeCenter

• Greet patrons,answerquestionsandorientvisitorsto CBHand the guidelines around use of the space

• Answer phone calls, responding to routine inquiries and directing calls to theappropriate departmentor staff member as needed

• Complete opening and closing checklists at start and end of each shift

• Provide patrons with self-guided tour materials

• Facilitateretail purchasesat the Shop at CBH,answer questions about merchandiseandfacilitatereturns and exchanges as necessary

• Maintain a neat and organized sales floor by straightening and replenishing merchandise on as needed

• Staff the Welcome Desk during after-hours public programs and events organized by the Director of Programs

• Attend andparticipatein meetings and trainingson CBHresources, offeringsandexhibitsas well asharm reduction, public health and safety, and restorative practices in museum spaces

• Direct vendors,deliveryand other related service personnel who are visiting CBH in an official capacity

• Accept mail and packages and direct toappropriate staff

• Other tasks as directed.

Qualifications:

• HSDrequired;BA/AA a plus

• Experience in retail sales, visitor services, community outreach,orthe hospitality industry (including restaurants and hotels)

• Strong customer service skills and courteous, professional manner

• Ease with dealing with the public

• Ability to work collaboratively as part of a diverse team, including archivists, librarians, historians, custodians, maintainers,public safetyofficersand volunteers

• Flexibility, problem-solvingskillsand ability to adapt to changing needs

• Interest inand knowledge of localcultural institutions, interest inNYChistory a plus

• Knowledgeable in Microsoft Office;experience with Shopifya plus

• Ability to commit to a regular schedule; ability to work weekends and evenings as necessary

• Proficiencyin languages other than Englisha plus