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Caterpillar Product Support Manager Jobs (NOW HIRING)

Clay Labs

Product Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

Product Support Manager @ Clay You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership ...

Northrop Grumman

Product Support Manager 1

Palmdale, CA · On-site

$110K - $165K/yr

Northrop Grumman Aeronautics Systems has an opening for a Product Support Manager 1 to join our team of qualified, diverse individuals within our Air Vehicle Management team. This role is located in ...

Caterpillar

Material Specialist - AWS Shift

York, PA · On-site

$75K/yr

Caterpillar's Product Support and Logistics Division (PSLD) is seeking talented individuals for ... Time Management: Reliable, on-time attendance record; Ability to efficiently reach performance ...

Caterpillar

Product Service Engineer, Technology

Clayton, NC · On-site

$112K - $169K/yr

Product Support Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're ... Relationship Management: Knowledge of relationship management techniques; ability to establish and ...

H.O. Penn

$125 - $150/hr

Maintain positive working relationship with Caterpillar Sales and Support Groups * Review ... Work effectively with Project Management to ensure product support coverage exists for all new ...

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Caterpillar Product Support Manager information

See salary details

$39.5K

$92.1K

$164K

How much do caterpillar product support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for caterpillar product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a Caterpillar Product Support Manager do?

A Caterpillar Product Support Manager is responsible for ensuring customers receive high-quality support and service for Caterpillar equipment and machinery. This includes overseeing after-sales support, managing parts and service operations, and working closely with dealers to resolve technical issues. They also analyze customer feedback to improve product reliability and develop support strategies to maximize equipment uptime. The role requires strong communication, technical, and problem-solving skills, as well as a deep understanding of Caterpillar products.

What are the key skills and qualifications needed to thrive as a Caterpillar Product Support Manager?

To thrive as a Caterpillar Product Support Manager, you need strong technical knowledge of heavy equipment, aftermarket parts, and product support processes, typically backed by a degree in engineering or business and relevant industry experience. Familiarity with Caterpillar’s proprietary service systems, warranty management platforms, and CRM tools is often required. Outstanding customer service, problem-solving skills, and leadership abilities help you build client relationships and manage support teams effectively. These competencies are crucial for maximizing equipment uptime, ensuring customer satisfaction, and driving business growth in a competitive market.

How does a Caterpillar Product Support Manager typically collaborate with other departments to resolve customer issues?

A Caterpillar Product Support Manager works closely with teams such as engineering, sales, and parts supply to address and resolve customer concerns efficiently. They often act as a liaison, facilitating communication between customers and technical experts to ensure equipment-related problems are diagnosed and fixed promptly. Regular coordination with service technicians and logistics teams is also essential to manage warranty claims, expedite parts delivery, and implement product improvements. This cross-functional collaboration is key to maintaining high customer satisfaction and supporting long-term business relationships.

What is the difference between Caterpillar Product Support Manager vs Caterpillar Service Technician?

AspectCaterpillar Product Support ManagerCaterpillar Service Technician
CredentialsRelevant technical certifications, management experienceTechnical certifications, trade school diploma
Work EnvironmentOffice-based, client meetings, team coordinationFieldwork, on-site equipment repair
Employer & Industry UsageManufacturers, dealerships, heavy equipment industryDealerships, service centers, construction industry

The Caterpillar Product Support Manager primarily oversees support operations, manages teams, and liaises with clients, requiring management skills and certifications. In contrast, the Caterpillar Service Technician focuses on hands-on equipment repair and maintenance in the field or workshop. Both roles are essential in the heavy equipment industry but differ in responsibilities, work environment, and required credentials.

What are popular job titles related to Caterpillar Product Support Manager jobs?

For Caterpillar Product Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Caterpillar Product Support Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.

Product Support Manager

San Francisco, CA • On-site

Clay Labs
1 - 10 employees
Learn more about Clay Labsexternal

$140K - $170K/yr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Lead, mentor, and manage the product support team to ensure performance and career development.

  • Ensure the support team meets monthly support targets, including metrics like first contact resolution and CSAT.

  • Own and optimize support systems, including queue segmentation and prioritization, to streamline customer interactions and resolve issues efficiently.

Job description

About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers - including Anthropic, Notion, Google, and Ramp - go to market with unique data, signals, and AI research.
In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round - and crossed $100M in revenue.
In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
  • Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
  • Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
  • All employees can work for free with world-class coaches who specialize in creativity, management, and more.
  • Our operating principles - including negative maintenance and non-attached action - guide our work. Read more about them here.
  • Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!
Product Support Manager @ Clay
You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership will be crucial in ensuring our customers maximize the value of our products while providing exceptional support and driving continuous improvement.
What You'll Do:
  • Hire, onboard and mentor an incredible team: Mentor and manage the product support team, with a focus on career growth and development, hiring great talent, and optimizing team capacity through effective workforce management.
  • Help the team hit monthly support targets: Ensure that the team is accountable to performance metrics, including but not limited to, first contact resolution and CSAT (90%+).
  • Optimize support systems: Own and optimize all aspects of human support, including queue segmentation and prioritization to streamline customer interactions and ensure efficient issue resolution.
  • Share feedback with engineering and product: Analyze customer feedback to identify trends and provide valuable insights for product improvements and support strategy adjustments.
  • Support cross-functional needs and coordinate incidents: Collaborate with product and engineering teams to align support initiatives with product updates, while leading the team in responding to escalations and high-priority incidents.

What You'll Bring
  • You are a proven leader: You have managed teams in fast-paced environments, especially within early-stage companies, with a demonstrated ability to drive team performance.
  • You have a technical background: You possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
  • You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
  • You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.

Bonus Points
  • Deep knowledge of support ops tooling, including Intercom, Linear and Rootly.
  • Data analysis and reporting ability (SQL, Python, R, etc.)

Apply