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Catastrophe Call Center Jobs (NOW HIRING)

Bayfrontstpete

Petersburg also offers a DNV-GL Comprehensive Stroke Center, the only Level IV Epilepsy Center in ... Maintains call responsibility and able to respond on site within 30 minutes * Makes all surgical ...

Bayfrontstpete

NY · On-site

Petersburg also offers a DNV-GL Comprehensive Stroke Center, the only Level IV Epilepsy Center in ... Maintains call responsibility and able to respond on site within 30 minutes * Makes all surgical ...

Merakey

Security Guard

Philadelphia, PA · On-site

$15.75 - $19/hr

Call monitoring Company when the alarm system is bypassed and for testing. Alert building of ... Security Department will be the Communications Center during emergency or catastrophe; relating ...

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Catastrophe Call Center information

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$10

$17

$25

How much do catastrophe call center jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for catastrophe call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a catastrophe call center?

Catastrophe call centers are specialized customer service centers that handle a high volume of calls related to large-scale disasters, such as hurricanes, floods, wildfires, or other major events. Their primary function is to assist affected customers by processing insurance claims, providing emergency support, and answering questions about coverage and next steps. Staff at these centers are trained to manage calls compassionately and efficiently during stressful situations. Catastrophe call centers play a crucial role in helping individuals and businesses recover after unexpected events.

What challenges do agents face in a catastrophe call center, and how are they supported in managing high-stress situations?

Agents in catastrophe call centers often deal with a sudden surge of emotionally charged calls from customers affected by natural disasters or large-scale incidents. These situations can be stressful due to the urgency, volume, and emotional intensity of the interactions. To help manage these challenges, most centers provide thorough training in crisis communication, regular debriefings, and access to support resources such as peer support groups or employee assistance programs. Supervisors are typically available to assist with complex cases and offer guidance, ensuring agents do not feel overwhelmed while providing vital assistance to those in need.

What are the key skills and qualifications needed to thrive as a catastrophe call center representative, and why are they important?

To thrive as a Catastrophe Call Center Representative, you need strong communication skills, attention to detail, and basic knowledge of insurance claims processes, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and claims management tools is typically required. Empathy, resilience under pressure, and the ability to remain calm during crises are standout soft skills in this role. These skills and qualities are crucial for effectively assisting clients during high-stress events and ensuring accurate, timely claims processing.

What are popular job titles related to Catastrophe Call Center jobs?

For Catastrophe Call Center jobs, the most frequently searched job titles are:

Advanced Practice Provider, Cardiothoracic Surgery- Orlando Regional Medical Center

Orlando, FL • On-site

Orlando Health
Health Care and Social Assistance • 10K+ employees
Learn more about Orlando Healthexternal

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Re-posted 15 days ago

Orlando Health rating

7.4

Company rating: 7.4 out of 10

Based on 629 frontline employees who took The Breakroom Quiz

Job description

Position Summary
Department: OHMG ORMC Cardiothoracic Surgery
Status: Full-Time
Shift: First
Title: Nurse Practitioner, ARNP, Physician Assistant, PAC, APP, Advanced Practice Provider
Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 808 beds, the downtown Orlando hospital is among the largest acute-care facilities in the region and the only Level I Trauma Center in Central Florida. The hospital has earned consistent Best Regional Hospitals recognition from U.S. News & World Report and most recently received national top-50 rankings in two adult specialties and high performing ratings in four specialties and 11 procedures and conditions, as well as a fourth Top Teaching Hospital and a seventh consecutive "A" Hospital Safety Grade from the patient safety advocates at The Leapfrog Group. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and has achieved Magnet® recognition, the gold standard for nursing's contribution to quality patient care, safety, research and service excellence. Orlando Health ORMC is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We beginyour benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.
"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you.
Responsibilities
Essential Functions:
• Performs complex diagnostic and therapeutic procedures in diagnosing medical and surgical problems and prescribing necessary treatment and services for quality patient care.
• The Advanced Practice Provider will first assist the CVOR staff (at least 2 years of CVOR first assist experience)

  • Independent at saphenous vein harvesting (at least 2 years' experience)
• Acts as advanced resource or lead worker in a surgical setting.
• Assists on cardiac surgical cases as designated by the surgeons.
• Remains with the patient at completion of the operation to transfer and transport the patient to the CVICU.
• Remains with the patient in the CVICU until cleared by the surgeons and/or intensivists.
• Maintains call responsibility and able to respond on site within 30 minutes.
• Participates in certain aspects of clinical research as designated by the surgeons.
• Obtains detailed history and performs physical examinations on patients.
• Assists in providing care for patients receiving surgery; writes appropriate orders, including those for perioperative orders.
• Writes and/or dictates progress notes on patient charts indicating patient status and treatment or procedures performed.
• Performs emergency life-saving procedures in cases such cardiac arrest, respiratory arrest, massive hemorrhage, or similar catastrophe.
• Performs daily rounds independently or with attending physicians and/or students.
• Operates with the highest degree of independence in provision of patient care services with minimal physician supervision and generally in a highly specialized area.
• Performs under supervision of medical staff member as a physician-extender.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Qualifications
Education/Training
Nurse Practitioner
  • MN or MSN or DNP or PhD or DNS degree in nursing.
Physician Assistant
  • Graduate of accredited physician assistant program.
Licensure/Certification
Nurse Practitioner
  • APRN license in the state of Florida.
  • After July 1, 2006, licensure applicants are required to have national advanced certification from an approved nursing specialty board.
  • Maintains current ACLS/BLS certification.
Physician Assistant
  • Maintain current physician assistant licensure in State of Florida.
  • Maintain current ACLS/BLS/healthcare certification.
Experience:
    • Two (2) years of Endoscopio Vessel Harvesting (EVH) experience

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About Orlando Health

Sourced by ZipRecruiter

Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women's health and trauma.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Orlando, FL, US

Year founded

1918

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