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Catastrophe Call Center Jobs (NOW HIRING)

Encora

Call Center Team Lead

Charleston, WV · On-site

$25/hr

Job Role - Call center Team lead Location - Onsite (South Charleston, WV) Pay Rate - $25/hr ... catastrophe events. * Partner with Workforce Management (WFM) to optimize staffing, scheduling, and ...

Posted today

Coforge Limited

Team Leader

Charleston, WV · On-site

... seeking a Call center Team lead with below skillset * Previous experience leading teams in a ... catastrophe events. * Partner with Workforce Management (WFM) to optimize staffing, scheduling, and ...

Tufts Medicine

Preferred Qualifications: 1. Three (3) years of experience in a call center environment or ... catastrophe, inclement weather, etc. Physical Requirements: 1. Must be physically able to lift ...

Tufts Medicine

Preferred Qualifications: 1. Three (3) years of experience in a call center environment or ... catastrophe, inclement weather, etc. Physical Requirements: 1. Must be physically able to lift ...

Tufts Medicine

Preferred Qualifications: 1. Three (3) years of experience in a call center environment or ... catastrophe, inclement weather, etc. Physical Requirements: 1. Must be physically able to lift ...

Alphastaff 3, Inc.

NY · On-site

Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory ... Experience in a call center environment * Currently hold an active Adjuster License * US military ...

AlphaStaffHCM

Senior Property Adjuster

Chesapeake, VA · Remote

$63K - $114K/yr

Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory ... Experience in a call center environment * Currently hold an active Adjuster License * Bachelor ...

Alphastaff 3, Inc.

Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory ... Experience in a call center environment * Currently hold an active Adjuster License * US military ...

AlphaStaffHCM

Senior Property Adjuster

San Antonio, TX · Remote

$63K - $114K/yr

Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory ... Experience in a call center environment * Currently hold an active Adjuster License * Bachelor ...

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Catastrophe Call Center information

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$10

$17

$25

How much do catastrophe call center jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for catastrophe call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a catastrophe call center?

Catastrophe call centers are specialized customer service centers that handle a high volume of calls related to large-scale disasters, such as hurricanes, floods, wildfires, or other major events. Their primary function is to assist affected customers by processing insurance claims, providing emergency support, and answering questions about coverage and next steps. Staff at these centers are trained to manage calls compassionately and efficiently during stressful situations. Catastrophe call centers play a crucial role in helping individuals and businesses recover after unexpected events.

What challenges do agents face in a catastrophe call center, and how are they supported in managing high-stress situations?

Agents in catastrophe call centers often deal with a sudden surge of emotionally charged calls from customers affected by natural disasters or large-scale incidents. These situations can be stressful due to the urgency, volume, and emotional intensity of the interactions. To help manage these challenges, most centers provide thorough training in crisis communication, regular debriefings, and access to support resources such as peer support groups or employee assistance programs. Supervisors are typically available to assist with complex cases and offer guidance, ensuring agents do not feel overwhelmed while providing vital assistance to those in need.

What are the key skills and qualifications needed to thrive as a catastrophe call center representative, and why are they important?

To thrive as a Catastrophe Call Center Representative, you need strong communication skills, attention to detail, and basic knowledge of insurance claims processes, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and claims management tools is typically required. Empathy, resilience under pressure, and the ability to remain calm during crises are standout soft skills in this role. These skills and qualities are crucial for effectively assisting clients during high-stress events and ensuring accurate, timely claims processing.

What are popular job titles related to Catastrophe Call Center jobs?

For Catastrophe Call Center jobs, the most frequently searched job titles are:

Call Center Team Lead

Charleston, WV • On-site

Encora
IT Services • 5 - 10K employees
Learn more about Encoraexternal

$25/hr

Other

Posted 9 hours ago

Posted today

Job description

Job Description
Job Role - Call center Team lead
Location - Onsite (South Charleston, WV)
Pay Rate - $25/hr + benefits
Shift Timing - Monday to Friday between 8:00 AM to 8:00 PM EST
We at Coforge are urgently seeking a Call center Team lead with below skillset
  • Previous experience leading teams in a Contact Center or Insurance Operations environment.
  • Strong knowledge of customer service operations, claims servicing, policy administration, and regulatory compliance.
  • Proven leadership, coaching, and people management skills.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in contact center metrics, reporting tools, and workforce management practices.
Key Responsibilities
People & Performance Management
  • Lead, coach, and mentor a team of Contact Center agents handling inbound and outbound calls, emails, and chats.
  • Conduct regular one-on-one coaching sessions, performance reviews, and corrective action plans as required.
  • Support agent development through training on insurance products, underwriting fundamentals, claims processes, and customer service best practices.
  • Drive employee engagement, team morale, retention, and succession planning initiatives.
  • Establish clear performance expectations and accountability for KPIs, behaviors, and compliance standards.
  • Conduct performance calibrations, coaching reviews, and talent development planning.
Contact Center Operations & Compliance
  • Ensure adherence to insurance regulations, licensing requirements, HIPAA, PCI, and data privacy standards, where applicable.
  • Reinforce compliance with approved scripts, disclosures, call flows, documentation, and audit requirements.
  • Identify and escalate regulatory, compliance, or operational risks to management in a timely manner.
  • Collaborate with Compliance and Quality Assurance teams to address audit findings and implement corrective actions.
  • Promote a culture of compliance and continuous improvement across the team.
Quality & Customer Experience
  • Ensure accurate and consistent communication regarding policies, coverage, billing, endorsements, and claims.
  • Partner with QA teams to improve call quality, documentation accuracy, and compliance performance.
  • Drive First Call Resolution (FCR) while maintaining service quality and regulatory compliance.
  • Handle customer escalations and complex cases with professionalism and effective resolution.
  • Foster a customer-centric environment focused on delivering outstanding service experiences.
Operational Management
  • Own and drive performance against key operational metrics, including Service Level, Quality, Accuracy, CSAT, Productivity, and Compliance.
  • Monitor schedule adherence, attendance, and workforce productivity.
  • Track and analyze real-time and historical KPIs such as:
  • Average Handle Time (AHT)
  • Customer Satisfaction (CSAT)
  • Quality Scores
  • Conversion Rates
  • Accuracy Metrics
  • Compliance Scores
  • Support workload management during peak business periods, including renewals, open enrollment, and catastrophe events.
  • Partner with Workforce Management (WFM) to optimize staffing, scheduling, and capacity planning.
  • Ensure operational readiness by proactively identifying and addressing process, staffing, or performance challenges.
  • Prepare and present performance reports, operational insights, and improvement recommendations to leadership.

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