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ROLE: Client Development Catalyst
DEPARTMENT: Client Experience (Nested within the Program Insights, Engagement, and Development Team)
LOCATION: Bellingham, Washington (Remote/Hybrid Available)
EMPLOYMENT TYPE: Full-time, Non-exempt
PROFESSIONAL LEVEL: Entry - Mid
STARTING SALARY RANGE: $23 - $28.84 hr, $48K - $60K
ABOUT THE CLIENT EXPERIENCE TEAM
The Client Experience Team at the Non-GMO Project is about cultivating, growing, and maintaining relationships with our verified brands, clients, and stakeholders. We are people-people, business development strategists, problem solvers, customer support providers, and industry-knowledge specialists. We're focused on supporting clients throughout their lifecycle, asking the right questions, and building evolving relationships with our stakeholders. If you enjoy working with teams of positive, encouraging people who are driven by meaningful conversations, curious about the technical aspects of food production, and interested in turning ideas into meaningful improvements, this just might be the right fit for you!
ABOUT THE NON-GMO PROJECT AND NON-UPF VERIFIED
At the Non-GMO Project, we're passionate about both what we do and how we evolve through our everyday actions. As a mission-driven nonprofit, we're committed to advancing food integrity through rigorous product verification, trustworthy education, and expanded programming that includes Non-UPF Verified and the Food Integrity Collective.
Our culture is grounded in collaboration and care - for each other, for the planet, and for future generations. We believe in the power of individual and collective choices to shape a more transparent, regenerative food system and a healthier world for all.
As an equal opportunity employer, the Non-GMO Project embraces the pursuit of justice, equity, diversity, and inclusion in all aspects of our work as critical to our mission. We do not discriminate against any employee or applicant on the basis of race, national origin, color, gender (including gender identity), sex, sexual orientation, pregnancy, family, marital or parental status, religious affiliation, creed, the presence of any physical, mental or sensory impairment, immigrant status, age, personal appearance, veteran status, or any other protected class under applicable laws. We celebrate our inclusive work environment and welcome members of all backgrounds to apply.
WHAT WE'RE LOOKING FOR
We are looking for a Client Development Catalyst; an authentic connector who is excited to be part of a lively and cohesive team invested in client support. In the Client Development Catalyst role, you'll help hold responsibility for client satisfaction and growth through the building and maintenance of ongoing relationships with participants in our Product Verification Programs. Specifically, we'll be looking to you to provide exceptional support and proactive outreach to participants in our Product Verification Programs with a focus on growing client investment through the expansion of their portfolio of verified products. This person will help clients grow their verified product portfolios in the Non-GMO and Non-UPF Verified programs. This role includes both strategic account management and some administrative day-to-day support work. The Client Development Catalyst will report directly to the Client Experience Manager and will work with the Client Experience (CX) Team to further develop our rapidly growing verification program.
We are open to varying levels of experience and encourage those who align with the change we're seeking to affect in the food system and the ways in which we're seeking to affect that change to apply. We are curious, invested, and reflective individuals working to see and meet our clients where they are and supporting them in contributing to and creating a better food system. The right person will have the capacity to be self-directed while simultaneously being part of a living, breathing team. We prioritize applicants who demonstrate an ability to think critically and self-reflect.
AREAS OF RESPONSIBILITY

• Cultivate strong relationships with clients through administrative and technical support (Phone, email, and events)
• Effectively communicate with clients in an authentic and grounded manner
• Work with the CX Team to support and grow account management
• Proactively grow client product portfolios in the Non-GMO Project and Non-UPF Verified programs
• Provide education about the verification process, third-party service providers, the Non-GMO Project and Non-UPF Verified Standards, and the organization's mission
• Represent the organization in client interactions and at industry events
• Facilitate the delivery of legal agreements
• Use task management software to collaborate with team members, efficiently respond to client requests, and evenly share the workload
• Complete additional projects relative to client growth and programmatic improvement as needs arise (Examples include: market research, participant surveys and interviews, and trade show engagements)
• Proactively build technical knowledge of the natural food industry, genetic engineering, and agriculture
• Participate in team meetings and share best practices by creating standard operating procedures that improve the quality of work and efficiency of the team

WHO YOU ARE

• Comfortable working in a mission-driven organization
• Able to effectively develop relationships with clients while being able to understand and discuss technical aspects of the Non-GMO Project and Non-UPF Verified Standards
• Outstanding written and oral communication skills
• Inquisitive and genuine connector
• Able to communicate complex, technical concepts in a clear and simple manner
• Able to work independently and effectively as part of a team
• Self-motivated and willing to take on additional projects as needed
• Strong time and task management skills; ability to manage multiple client situations, needs, and inquiries simultaneously
• An impassioned learner with a readiness to engage in regenerative living systems
• Able to occasionally travel to industry events

EXPERIENCE YOU BRING
We place a high value on how you approach this work, along with your lived and professional experience.

• Associate or undergraduate degree in environmental studies, science, business, marketing, communications, or similar field OR equivalent work experience
• 1-3 years of experience providing direct client-facing support
• Sales experience or transferable skills
• Demonstrated interest in the consumer packaged good food systems, the natural products industry, the GMO and non-ultra processed food issues
• Proficiency working in a CRM, database systems, Google Suite, and Microsoft Office

BENEFITS INCLUDE
Medical coverage

• 100% employer-paid base Aetna HSA medical plan
• Choice of Aetna or Kaiser plans (With upgrade options at your own cost)
• Vision & dental options
• 50% employer-paid dependent coverage (Transferable to upgraded plans)
• $500 annual contribution to Medical or Limited Purpose FSA
• $500 annual contribution to Dependent Care FSA

Time away & well-being

• 11 paid holidays + your birthday off
• 8 paid care days for health, family, or personal needs
• Accrued paid vacation starting at 10 days/year (Increasing annually)
• 36-hour workweek and flexible schedules

Growth & rewards

• Annual training & development budget
• Annual variable pay (Individual bonus)
• 401(k) with 3% company match

Work from anywhere, comfortably

• $500/year work-from-home benefit
• Flexible schedule and remote-first culture

Mission & values

• Engage in meaningful, mission-oriented work in a values-focused environment

ABOUT YOUR APPLICATION
To apply, please submit a cover letter and resume. Your cover letter should address your interest in working with the Non-GMO Project and any particular skills or strengths you feel would qualify you for this role.
We are committed to reviewing every application and to creating an equitable process for all candidates. Just as we value transparency in the food system, we bring that same care to how we hire: we use AI to summarize applicants' experience, organize applications, and help assess how your application aligns with this role. A person on our team reviews this information alongside your full application, and every hiring decision reflects human judgment. If you'd prefer that AI not be used in reviewing your application, just email us at careers@nongmoproject.org and we'll make sure to implement your request.
We know that great candidates can come from unexpected places. Even if you don't meet every qualification listed, we encourage you to apply. We value lived experience, unconventional pathways, and perspectives that challenge our own. If you're drawn to the work and the mission, we'd love to hear from you.
REASONABLE ACCOMMODATIONS
If you're a qualified individual with a disability and need assistance applying online, please reach out to accommodations@nongmoproject.org.