Casino General Manager Jobs in Springfield, NE (NOW HIRING)

SUMMARY

Responsible for developing a base of high-level players and ensuring that they receive personal attention and quality service, in accordance with the company’s established marketing strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Recruits new high-level players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, on and offsite functions.
• Coordinates trips of high-level players to Prairie Flower from outer markets.
• Assists with the expansion planning of the targeted casino customer base.
• Represents Prairie Flower Casino in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the company.
• Develops and sustains working relationships with all guests, particularly high-end players.
• Responds to the special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.
• Coordinates with Gaming personnel to introduce new high-level players while communicating their special requests.
• Coordinates guest reservations for entertainment or hotel requests.
• Acts as a resource to guests by maintaining a working knowledge of special events.
• Prepares correspondence, memos, forms, reports and other miscellaneous paperwork.
• Augments special events through active participation in same.
• Develops processes and procedures which improve guest service and revenue.
• Create and present cost/benefit reporting for the executive team, showing analysis of business shifts based on initiatives.
• Nurtures player relationships by observing and acknowledging special events such as birthdays and anniversaries whenever possible.
• Records information on new guests and updates computer files as needed.
• Compiles guest feedback and informs management of findings on a regular basis.
• Maintains a professional appearance and positive attitude.
• Responsible for administering responsible gaming information, assisting with self-exclusions, and reporting of suspicious activity and cash movement per Title 31 regulations.
• Maintains a high level of confidentiality and professionalism.
• Responds to inquiries or complaints from guests. Resolves Guest complaints in a timely and positive manner.
• Must be able to work the required work schedule and flexible to change shifts as needed. This will include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.
• Ensures all safety standards are met and possible safety hazards are quickly resolved.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

• Minimum of 3 years of related gaming leadership experience required.
• Bachelor’s degree in business, hospitality or other related field preferred.
• Excellent Guest Service and interpersonal skills required.
• Must be able to read, write, speak, and understand English.
• Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings. Must be able to collaborate with all levels of the organization on projects and daily needs.
• Strong organization and analytical skills required.
• Must be fully competent in Microsoft Office Suite and have experience with industry related software.
• Ability to read, analyze, and act upon complex documents and reports necessary.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Must be able to maintain appropriate Gaming License.
• Must have and maintain a valid driver's license with a safe driving record.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Regularly required to stand, walk, and sit. Using hands grasp, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
• This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.