Cash Application Associate Jobs in Morris, IL (NOW HIRING)

Unapplied Cash Investigation & Resolution

• Own the daily/weekly unapplied cash queue for Occ Med accounts; prioritize by dollar value and aging.

• Research unapplied and unidentified payments (checks, ACH, wire, credit card, lockbox) to determine the correct employer account, invoice, or employee to which they belong.

• Contact employers directly by phone or email to obtain remittance details, invoice references, or payment intent when documentation is incomplete.

• Match payments to invoices when remittance advice is missing, mismatched, or references outdated account/employee information.

• Post or repost cash once correctly identified; document resolution notes for audit trail.

Root Cause Analysis

• Identify why payments landed in unapplied status (e.g., employer paid wrong account, lockbox scanning errors, missing remittance detail, invoice number changes, employee terminations/transfers affecting billing).

• Flag and escalate systemic issues (lockbox setup, EDI 820/835 mapping errors, portal payment defaults) to Billing/IT for correction.

• Track recurring employer-specific patterns that generate unapplied cash and work with Account Management to correct billing setup.

Employer & Invoice Support

• Respond to employer calls and emails tied to unapplied payments, invoice discrepancies, and payment status inquiries.

• Reconcile employer accounts to confirm outstanding invoices, credit balances, and correct application of prior payments.

• Coordinate with Enrollment/Billing teams when unapplied cash is linked to headcount, eligibility, or rate discrepancies.

Reporting & Aging Management

• Maintain and report on unapplied cash aging (e.g., 0-30, 31-60, 61-90+ days) for Occ Med specifically.

• Prepare monthly summaries of unapplied cash trends, resolution rates, and top root causes for management.

• Support audits by documenting how and when unapplied cash was researched and resolved.

Process Improvement

• Recommend process changes to reduce future unapplied cash (e.g., remittance requirements, lockbox instructions, employer payment portal defaults).

• Help build/maintain SOPs specific to unapplied cash research and resolution workflows for Occ Med.

• Partner with IT/systems teams on lockbox, EDI, or payment portal configuration issues contributing to unapplied cash.

Minimum Education and Experience:

• Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred; equivalent work experience considered.

• 2+ years of experience in cash applications, unapplied cash resolution, accounts receivable, or revenue cycle roles.

• Demonstrated experience researching and resolving unapplied/unidentified payments using remittance detail, bank records, or payer/employer outreach.

• Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP, aging/variance analysis).

• Strong attention to detail and independent research/problem-solving skills.

• Experience with billing systems, ERP, or practice management software (e.g., Epic, Athenahealth, or similar).

• Excellent written and verbal communication skills for employer-facing calls/emails regarding payment identification.

• Experience in occupational medicine, healthcare billing, or employer group billing.

• Familiarity with lockbox processing, EDI 835/820 remittance files, or ACH payment systems, and how errors in these feeds create unapplied cash.

• Knowledge of general ledger reconciliation and basic accounting principles.

• Experience with ticketing/CRM systems for tracking employer support cases and unapplied cash resolution notes.