Case Notes Jobs in York, PA (NOW HIRING)

ABOUT THE ROLE

Are you exceptionally organized? Do you enjoy checking things off a list, keeping projects moving, and making sure nothing falls through the cracks? Do you pride yourself on responding quickly and staying on top of multiple priorities?
If so, you may be an excellent fit for our Case Intake Specialist position.
This role is the starting point of nearly every employment-based immigration case we prepare. You will work directly with corporate clients and foreign national employees to collect the information, documents, questionnaires, and signatures needed before legal preparation of the case begins.
You won't be expected to know immigration law or answer legal questions—we'll train you on our internal processes. Instead, you'll become an expert at organization, communication, and ensuring every case starts complete, accurate, and on schedule.

ABOUT US

At Immigration Support Services (ISS), the work is anything but routine. Our clients include leading corporations, hospitals, universities, and research institutions across the United States. Every case you help prepare supports talented individuals pursuing careers, education, and research in the U.S.
We're a close-knit team that values professionalism, collaboration, responsiveness, and accuracy. We invest in training and creating opportunities for long-term growth.

KEY RESPONSIBILITIES

• Serve as the primary point of contact during the initial document collection stage of each case.
• Request and collect required information, questionnaires, and supporting documentation from employers and foreign nationals.
• Monitor outstanding items and proactively follow up to keep cases moving.
• Review submissions for completeness before transferring the case to a Case Manager.
• Organize electronic case files according to firm procedures.
• Maintain accurate case notes and status updates in the firm's case management system.
• Coordinate with Case Managers to ensure smooth case handoffs.
• Escalate legal questions or unusual situations to the assigned Case Manager.
• Meet internal response-time expectations and help ensure client deadlines are achieved.
• Communicate professionally and courteously with employers, foreign nationals, Case Managers, and other team members
• Assist with additional administrative and operational projects as needed.

QUALIFICATIONS

• Highly organized—to the point where incomplete checklists, unanswered emails, or missing documents genuinely bother you. You naturally follow up until every piece is accounted for.
• High school diploma or equivalent required.
• College degree is a plus, but not required.
• 1+ years of office, administrative, customer service, healthcare, banking, insurance, or other detail-oriented professional experience preferred.
• Fast, reliable, and professional written and verbal communication skills.
• Strong attention to detail and the ability to follow established processes consistently.
• Strong computer skills and ability to learn new software.
• Ability to manage multiple priorities in a fast-paced environment.
• Good judgment about when to continue following a process and when to escalate an issue.
• Dependable, self-motivated, collaborative, and eager to learn.
• Prior immigration or legal experience is not required.

WHAT WE OFFER

• Competitive pay, commensurate with experience
• 100% employer-paid Medical, Dental, Vision coverage
• Hybrid work flexibility after successful completion of the training period
• Comprehensive training
• 401(k) with employer match
• Paid time off (PTO) and paid holidays
• A collaborative team environment with experienced colleagues
• A potential career path into Case Manager and other expanded roles for employees who demonstrate strong performance and an interest in advancement

HOW TO APPLY

Please submit your resume and a brief note explaining what interests you about this position and what you would bring to the ISS team. More detail about applying can be found at https://immigrationsupport.com/iss-careers. In your note, tell us about a time you had to keep following up with someone until a task or project was completed. Candidates who take this extra step tend to stand out.