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Case Manager Jobs in Waterloo, IA (NOW HIRING)

Care Initiatives

Hospice RN - Case Manager

Waterloo, IA · On-site

$73K - $92K/yr

Hospice RN Case Manager Are you a compassionate Registered Nurse (RN) seeking to make a profound impact in the lives of patients during their final stages? Join Care Initiatives Hospice as an RN Case ...

Care Initiatives

Hospice RN - Case Manager

Allison, IA · On-site

$68K - $87K/yr

Hospice RN Case Manager Are you a compassionate Registered Nurse (RN) seeking to make a profound impact in the lives of patients during their final stages? Join Care Initiatives Hospice as an RN Case ...

Care Initiatives

Hospice RN - Case Manager

Cedar Falls, IA · On-site

$68K - $87K/yr

Our RN Case Managers go above and beyond by meeting patients and families where they feel most comfortable, whether it's at home, a long-term care community, assisted living residence, or hospital.

Care Initiatives

Hospice RN - Case Manager

Cedar Falls, IA · On-site

$68K - $87K/yr

Our RN Case Managers go above and beyond by meeting patients and families where they feel most comfortable, whether it's at home, a long-term care community, assisted living residence, or hospital.

UnityPoint Health

RN Case Manager-Hospice

Waterloo, IA · On-site

Disease progression and management of symptoms · Provides the services that are ordered by the physician as indicated in the plan of care. Education: * Graduate of State Board approved program for ...

UnityPoint Health

RN Case Manager-Hospice

Waterloo, IA · On-site

$68K - $87K/yr

Disease progression and management of symptoms • Provides the services that are ordered by the physician as indicated in the plan of care. Qualifications Education: * Graduate of State Board ...

UnityPoint Health

RN Case Manager-Hospice

Waterloo, IA · On-site

$73K - $92K/yr

Disease progression and management of symptoms • Provides the services that are ordered by the physician as indicated in the plan of care. Qualifications Education: * Graduate of State Board ...

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Case Manager information

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How much do case manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for case manager in Waterloo, IA is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $24.42 per hour, depending on experience, location, and employer.

What is a case manager?

Case managers are professionals who coordinate and manage support services for individuals in need, such as patients, clients, or social service recipients. They assess clients’ needs, develop care plans, and connect them with appropriate resources to improve their well-being. Case managers often work in healthcare, social services, or mental health settings and act as advocates to ensure clients receive comprehensive and effective support. Their goal is to help clients achieve the best possible outcomes through continuous monitoring and adjustment of care plans.

What do case managers do?

A case manager is a patient care professional who assesses and oversees a patient’s or client’s complete case. Case managers coordinate the many providers involved in a patient’s or client’s care. Depending on the particular position, this may mean coordinating social services, rehabilitation and therapy services, home healthcare, in-patient care, and more. Above all, case managers see that the needs of their patients' or clients' are understood clearly and met as best they can be.

What are the key skills and qualifications needed to thrive as a case manager, and why are they important?

To thrive as a Case Manager, you need strong organizational skills, a background in social work or a related field, and typically a bachelor's degree or relevant certification such as CCM (Certified Case Manager). Familiarity with case management software, electronic health records, and documentation systems is essential for managing client information efficiently. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and advocating for clients' needs. These competencies are crucial to coordinating resources, ensuring client well-being, and achieving successful outcomes in complex cases.

How does a case manager typically collaborate with other professionals to support clients?

Case Managers frequently work as part of a multidisciplinary team that may include social workers, healthcare providers, mental health professionals, and community resource coordinators. Regular communication and coordination are essential, as Case Managers often organize case conferences, share client progress updates, and advocate for client needs across various services. Collaborating effectively ensures that clients receive comprehensive and cohesive support, making teamwork and strong interpersonal skills critical for success in this role.

What is the difference between Case Manager vs Social Worker?

AspectCase ManagerSocial Worker
Required CredentialsCertification (e.g., CCM), relevant degreesDegree in social work (BSW, MSW), licensure
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, schools, social service agencies
Employer & IndustryHealthcare, insurance, social servicesPublic and private social service organizations
Common Search/ComparisonFocus on care coordination and resource managementFocus on counseling, advocacy, and social support

While both roles involve supporting individuals in need, Case Managers primarily coordinate care and resources within healthcare and social service settings, often requiring certification. Social Workers provide counseling, advocacy, and emotional support, typically holding social work degrees and licensure. Understanding these differences helps in choosing the right career path or job search focus.

Is a case manager a hard job?

A case manager's job can be challenging as it involves managing complex client needs, coordinating services, and handling emotional situations. The role requires strong communication, organization, and problem-solving skills, and may involve working under pressure or with difficult cases.
More about Case Manager jobs

What are the most commonly searched types of Case jobs in Waterloo, IA?

The most popular types of Case jobs in Waterloo, IA are:

What job categories do people searching Case Manager jobs in Waterloo, IA look for?

The top searched job categories for Case Manager jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Case Manager jobs?

Cities near Waterloo, IA with the most Case Manager job openings:

Case Manager jobs near you
Infographic showing various Case Manager job openings in Waterloo, IA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,077 per year, or $22.6 per hour.

Case Manager Behavioral Health

Ascension Recovery Services

Cedar Falls, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Substance Use Disorder Case Manager
Facility: Renewal Falls Recovery Center
Location: Cedar Falls, Iowa
Employment Type: Full-Time
Schedule: Primarily Days | Some Evening or Weekend Flexibility May Be Required
JOIN A MISSION THAT CHANGES LIVES!
At Renewal Falls Recovery Center, we believe recovery is possible - and that successful recovery requires more than treatment alone.
We are seeking a compassionate, organized, and resourceful Substance Use Disorder Case Manager to join our team in Cedar Falls. This role helps patients address the real-life barriers that can interfere with long-term recovery, including housing, transportation, employment, healthcare, benefits, legal needs, family supports, and connection to ongoing treatment.
As a Case Manager, you will work closely with patients and the interdisciplinary treatment team to help build a strong, practical plan for continued recovery and a successful transition to the next level of care.
About Us
Renewal Falls Recovery Center provides person-centered behavioral health and substance use disorder treatment in a structured residential setting.
Our approach emphasizes:
  • Compassionate, trauma-informed care
  • Individualized treatment
  • Multiple pathways to recovery
  • Strong interdisciplinary collaboration
  • Community connection
  • Respect, dignity, accountability, and hope

We recognize that long-term recovery is influenced by the environment people return to after treatment. Case management is a critical part of helping patients build the resources, support systems, and recovery capital needed to move forward.
Why You Should Join Us
At Renewal Falls, you will have the opportunity to make a meaningful difference while being part of a growing behavioral health organization.
We offer:
  • Mission-driven work with a direct impact on individuals and families
  • Supportive, collaborative team environment
  • Structured onboarding and ongoing training
  • Opportunities for professional development and career growth
  • Medical, dental, and vision insurance for eligible employees
  • Company-paid life insurance
  • Paid time off
  • Paid holidays
  • 401(k) retirement plan
  • Employee Assistance Program
  • A workplace committed to high-quality, ethical behavioral healthcare

What You'll Do
As a Substance Use Disorder Case Manager, you will help patients identify and address practical needs that support successful treatment, discharge, and long-term recovery.
Responsibilities include:
  • Complete case management assessments to identify patient needs, strengths, barriers, and available supports.
  • Develop and maintain individualized case management goals in coordination with the patient and treatment team.
  • Begin discharge and continuing-care planning early in the treatment process.
  • Coordinate referrals and connections to appropriate community resources and services.
  • Assist patients with accessing housing, transportation, employment resources, education, insurance, benefits, healthcare, and other social-service supports.
  • Coordinate follow-up appointments with outpatient treatment providers, primary care, behavioral health providers, medication-assisted treatment providers, and other community resources.
  • Assist patients with obtaining identification, insurance information, documentation, and other items needed for successful community transition.
  • Support patients in navigating legal, probation, parole, child welfare, or other community-system requirements when appropriate and authorized.
  • Communicate with outside providers and community partners in accordance with patient authorization and confidentiality requirements.
  • Collaborate closely with counselors, therapists, medical staff, peer recovery support specialists, behavioral health technicians, and other members of the interdisciplinary team.
  • Participate in treatment-team meetings and provide updates regarding discharge barriers, resource needs, and progress toward case management goals.
  • Advocate for patients while encouraging independence, accountability, and self-advocacy.
  • Help patients identify recovery-support resources, including peer support, mutual-help groups, recovery housing, transportation, and community-based services.
  • Maintain accurate, timely, and complete case management documentation in the electronic medical record.
  • Ensure releases of information and communication with outside parties are completed appropriately.
  • Protect patient confidentiality in accordance with HIPAA, 42 CFR Part 2, and organizational policy.
  • Maintain appropriate professional boundaries with patients and community partners.
  • Identify barriers that may place a patient's recovery, discharge plan, housing, or safety at risk and communicate concerns to the appropriate treatment-team member.
  • Participate in staff meetings, supervision, training, quality-improvement activities, and other program initiatives.
  • Perform other duties as assigned to support patient care and program operations.

Who You Are
The strongest Case Managers are natural problem-solvers who know how to combine compassion with follow-through.
You are someone who:
  • Believes strongly in the possibility of recovery
  • Can build relationships with patients while maintaining appropriate professional boundaries
  • Is highly organized and able to manage multiple priorities
  • Enjoys connecting people with resources and finding solutions to barriers
  • Communicates effectively with patients, families, providers, and community partners
  • Understands the importance of timely and accurate documentation
  • Can advocate for patients while encouraging personal responsibility and independence
  • Works well as part of an interdisciplinary team
  • Remains calm and solution-focused when circumstances change
  • Treats every patient with dignity and respect

Requirements
  • High school diploma or GED required.
  • Associate or bachelor's degree in social work, human services, psychology, behavioral health, sociology, criminal justice, or a related field preferred.
  • Previous experience in behavioral health, substance use disorder treatment, social services, healthcare, case management, community outreach, corrections, or human services preferred.
  • Knowledge of community resources and social-service systems preferred.
  • Strong communication, organization, documentation, and problem-solving skills.
  • Ability to maintain confidentiality and professional boundaries.
  • Ability to work effectively with individuals experiencing substance use disorders, mental health concerns, housing instability, legal challenges, and other barriers to recovery.
  • Must successfully complete all required pre-employment screenings, orientation, training, and competency requirements.
  • Valid driver's license may be required depending on assigned responsibilities.

Preferred Qualifications
  • Previous case management experience in a substance use disorder or behavioral health setting.
  • Experience working in residential treatment.
  • Familiarity with ASAM levels of care and discharge planning.
  • Knowledge of Iowa community resources and behavioral health systems.
  • Experience coordinating services with community providers, probation/parole, healthcare organizations, recovery housing, or social-service agencies.
  • Familiarity with electronic medical records.
  • Experience working with individuals with co-occurring mental health and substance use disorders.

Work Conditions & Physical Requirements
This position works in a residential behavioral health treatment environment and involves regular interaction with individuals who may be experiencing emotional distress, substance use cravings, behavioral health symptoms, or other challenges associated with early recovery.
The position may require:
  • Sitting, standing, and walking throughout the workday
  • Frequent computer and telephone use
  • Travel within the community depending on assigned responsibilities
  • Frequent communication with patients, treatment-team members, and outside organizations
  • Managing multiple patient needs and deadlines simultaneously
  • Responding appropriately to patient-safety or behavioral-health concerns
  • Occasional evening or weekend work based on program needs

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Compensation
Compensation is competitive and will be determined based on relevant experience, education, credentials, licensure or certifications, and overall qualifications for the position. Final compensation may also vary based on internal equity and market considerations.
Benefits
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Benefits for eligible employees include:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company-paid basic life insurance
  • Supplemental life insurance options
  • Company-paid short-term disability
  • Paid time off
  • Paid holidays
  • 401(k) retirement plan
  • Employee Assistance Program
  • Opportunities for professional growth and development

Benefit eligibility and plan terms may vary based on employment status and applicable plan requirements.
Ready to Make a Difference?
If you are resourceful, compassionate, and passionate about helping people build a sustainable life in recovery, we would love to hear from you.
Join Renewal Falls Recovery Center and help patients turn the progress they make in treatment into a practical plan for life beyond our doors.
Equal Employment Opportunity
Renewal Falls Recovery Center is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.

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