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Case Manager Counselor Jobs in Springfield, MA (NOW HIRING)

Mental Health Association, Inc.

Case Manager

Chicopee, MA · On-site

$19 - $21/hr

The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting ...

Catholic Charities

BOOST Case Manager

Hartford, CT · On-site

$19.76/hr

POSITION SUMMARY The BOOST Case Manager is an experienced human services professional responsible for providing comprehensive case management and administrative support for the BOOST program. This ...

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Case Manager Counselor information

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How much do case manager counselor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for case manager counselor in Springfield, MA is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.62 per hour, depending on experience, location, and employer.

What does a case manager counselor do?

A Case Manager Counselor works with clients to assess their needs, develop treatment or service plans, and connect them with appropriate resources and support. They help clients navigate complex systems, such as healthcare, social services, or legal assistance, providing guidance and advocacy throughout the process. Case Manager Counselors often monitor progress, coordinate with other professionals, and adjust plans as needed to ensure clients achieve their goals.

What are the key skills and qualifications needed to thrive as a case manager counselor?

To thrive as a Case Manager Counselor, you need a background in social work, counseling, or psychology, often supported by a relevant bachelor's or master's degree and, in some cases, state licensure. Familiarity with case management software, documentation systems, and knowledge of community resources are typically required. Strong interpersonal skills, active listening, empathy, and problem-solving abilities help build trust and effectively support clients. These skills and qualifications are crucial for coordinating comprehensive care plans, advocating for clients, and achieving positive outcomes in complex social service environments.

What are some common challenges faced by case manager counselors when supporting clients, and how can they be addressed?

Case Manager Counselors often encounter challenges such as managing heavy caseloads, addressing complex client needs, and navigating limited community resources. Effective time management, strong organizational skills, and consistent communication with clients and multidisciplinary teams can help mitigate these challenges. Building a robust network of community partners and participating in regular training also empowers counselors to provide comprehensive support and adapt to evolving client situations.

What is the difference between Case Manager Counselor vs Social Worker?

AspectCase Manager CounselorSocial Worker
CredentialsOften requires a bachelor's or master's degree in counseling, psychology, or social work; licensure may be neededTypically requires a bachelor's or master's degree in social work (BSW or MSW); licensure is usually required
Work EnvironmentHealthcare facilities, community agencies, mental health clinicsHospitals, schools, government agencies, community organizations
Employer & IndustryHealthcare providers, mental health organizations, social service agenciesPublic and private social service agencies, healthcare, education

While both roles involve supporting clients and coordinating services, Case Manager Counselors focus more on counseling and mental health support, whereas Social Workers often handle broader social issues, advocacy, and resource connection. Understanding these differences helps in choosing the right career path or job search focus.

Can I be a case manager counselor without a degree?

A case manager counselor typically needs at least a high school diploma or equivalent, but many employers prefer candidates with a bachelor's degree in social work, psychology, or a related field. Certification or licensure may be required depending on the state or organization, and relevant skills include communication, organization, and knowledge of social services. Having a degree can improve job prospects and advancement opportunities in this field.

What is a case manager counselor in counseling?

A case manager counselor is a professional who assesses clients' needs, develops treatment plans, and coordinates services to support their mental health, substance abuse recovery, or social services. They often work in healthcare or social service settings, utilizing counseling skills and case management tools to ensure clients receive appropriate resources and ongoing support.

What cities near Springfield, MA are hiring for Case Manager Counselor jobs?

Cities near Springfield, MA with the most Case Manager Counselor job openings:

Case Manager Counselor jobs near you
Infographic showing various Case Manager Counselor job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $49,094 per year, or $23.6 per hour.

Case Manager

Chicopee, MA • On-site

Mental Health Association - Western MA
See more jobs at Mental Health Association - Western MAexternal

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Coordinate and complete all required program entry documentation, including eligibility screenings, assessments, treatment plans, and notices.

  • Develop, implement, and monitor individualized support strategies, crisis plans, and behavioral interventions.

  • Assist participants in securing and maintaining housing, including landlord outreach, tenancy education, and housing advocacy.

Job description

Position Summary

The Case Manager provides outreach, assessment and engagement to participants of the BSAS Low-Threshold Housing Program using a trauma-informed, person-centered approach. Support individuals who are in substance use recovery and experiencing homelessness to transition into housing, maintain housing, and ensure their other needs are met. Provide emotional support and psychoeducation re: coping skills and harm-reduction strategies. Complete documentation thoroughly and in a timely manner. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.

Pay Rate: $19-21 an hour

Open Shift: Monday through Friday 9am-5pm (40hrs), some flexibility required

Key Responsibilities
  • Coordinate and complete all required program entry documentation, including eligibility screenings, assessments, treatment plans, and required notices.
  • Collaborate as part of a multidisciplinary team to develop and implement Individualized Action Plans (IAPs) using a strength-based, goal-oriented approach.
  • Develop, implement, and monitor individualized support strategies, crisis plans, and behavioral interventions.
  • Assist participants in securing and maintaining safe, stable housing, including landlord outreach, tenancy education, and housing advocacy.
  • Provide hands-on tenancy support, including assisting with home moves, setting up utilities, address changes, and meeting housing standards.
  • Support participants in accessing employment, education, training, benefits, and community resources to promote financial stability and independence.
  • Promote community integration and skill-building in daily living, transportation, budgeting, self-advocacy, and recovery-oriented activities.
  • Provide emotional support and harm-reduction counseling, coordinate and accompany participants to medical and behavioral health appointments, and respond to crises per agency protocols.
About the Division of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

  • Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
  • Bachelor’s degree in human services or relevant field required.
  • Requires 6 months of experience with individuals with mental health and/or substance use challenges or individuals with a history of housing instability.
  • Must be at least 21 years old.
  • Must be able to pass and maintain certifications in CPR and first aid.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
  • $19-21 an hour