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Case Management Jobs in Alberta (NOW HIRING)

Inn From The Cold

Family Support Worker

Calgary, AB

  • Medical

  • Dental

  • PTO

FSWs collaborate with Family Case Managers and the Integrated Support Services Team to support families in achieving housing stability through a housing-focused case management process. What You'll ...

Inn From The Cold

Family Support Worker

Calgary, AB · On-site

  • Medical

  • Dental

  • PTO

FSWs collaborate with Family Case Managers and the Integrated Support Services Team to support families in achieving housing stability through a housing-focused case management process. What You'll ...

New

International SOS

Nurse Practitioner

Leduc, AB

CA$80/hr

Assess complex cases and deliver clear, informed direction to ensure medical due diligence and optimal patient management. * Assist with occupational medicine case management, applying industry best ...

International SOS

CA$80/hr

Assess complex cases and deliver clear, informed direction to ensure medical due diligence and optimal patient management. * Assist with occupational medicine case management, applying industry best ...

International SOS

Nurse Practitioner

Edmonton, AB

CA$80/hr

Assess complex cases and deliver clear, informed direction to ensure medical due diligence and optimal patient management. * Assist with occupational medicine case management, applying industry best ...

ExxonMobil

Occupational Health Nurse

Edmonton, AB

  • Medical

  • Life

Supports Disability Case Management of employees' illnesses and injuries, if required, in conjunction with the third-party disability vendor and OHD Disability Case Management Advisors (DCMA)

New

Calgary Alpha House Society

PBSH Caseworker

Calgary, AB · On-site

CA$54K/yr

As a PBSH Caseworker, you'll work in a team-based, case management model to help clients maintain housing and stability. You'll provide individualized care while promoting harm reduction and housing ...

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Case Management information

See Alberta salary details

$5

$22

$68

How much do case management jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for case management in Alberta is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case manager, and why are they important?

To thrive as a Case Manager, you need strong assessment, planning, and organizational skills, often supported by a degree in social work, nursing, or a related field. Familiarity with case management software, electronic health records, and relevant certifications such as CCM (Certified Case Manager) are typically required. Exceptional communication, empathy, and problem-solving abilities help you build trust and effectively advocate for clients. These skills ensure comprehensive, client-centered care and successful outcomes in complex, multidisciplinary environments.

How does a case manager typically collaborate with other professionals to support clients?

Case managers often work closely with a multidisciplinary team that may include social workers, healthcare providers, counselors, and community resource coordinators. They act as a central point of contact, facilitating communication between all parties to ensure clients receive comprehensive and coordinated care. Regular meetings, case conferences, and detailed documentation are common practices to track progress and address any challenges. This collaboration is essential for developing effective care plans and achieving the best outcomes for clients.

What qualifications do you need to be a case management?

To become a case manager, candidates typically need a bachelor's degree in social work, healthcare, or a related field. Relevant skills include strong communication, organization, and problem-solving abilities, and some roles may require certification such as the Certified Case Manager (CCM) credential. Experience in social services or healthcare settings is also often preferred.

What is case management?

Case management is a collaborative process in which a case manager assesses, plans, coordinates, and monitors the services required to meet an individual's health or social needs. Case managers work with clients to ensure they receive the appropriate resources, support, and care, often acting as a liaison between clients, families, and service providers. This role is common in healthcare, social services, and legal fields, aiming to improve outcomes and promote client well-being.

What is the difference between Case Management vs Social Work?

AspectCase ManagementSocial Work
Required CredentialsCertification (e.g., CCM), relevant experienceDegree in social work (BSW, MSW), licensure
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, schools, social service agencies
Employer & Industry UsageHealthcare, insurance, community programsPublic and private social service organizations

While both roles focus on supporting individuals, Case Management primarily involves coordinating services and resources for clients, often within healthcare or insurance settings. Social Work encompasses a broader scope, including counseling, advocacy, and addressing social issues. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Case Management jobs in Alberta?

The most popular types of Case Management jobs in Alberta are:

Case Management jobs near you
Infographic showing various Case Management job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $47,720 per year, or $22.9 per hour.

ServiceNow CSM (Customer Service Management) Technical

Sapsol Technologies Inc

Calgary, AB • On-site

Contractor

Re-posted 12 days ago

Job description

The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.

Experience - 5+ years (with at least 2+ years in a Technical Lead Role)

Required Skills & Qualifications -

        5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.

        Deep understanding of ServiceNow platform capabilities and architecture.

        Develop and customize CSM components such as:

        Case Management

        Account & Contact Management

        Entitlements, SLAs, and Contract Management

        Customer Portal / Service Portal widgets

        Playbooks for CSM, Agent Workspace, and Guided Decisions

        Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.

        Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).

        Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).

        Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).

        Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0)

Certifications :

  • ServiceNow Certified System Administrator (CSA) - Required
  • ServiceNow Certified Application Developer - Required
  • ServiceNow Certified Implementation Specialist (CSM) - Required

Apply