Case Intake Client Support Jobs in Toronto, ON (NOW HIRING)

JOB DESCRIPTION

Job Title: Intake Assessor * 2

Job Status: 1 Permanent, 1 Temporary (12 months) Existing position vacancies

Team: Documentation & Information Verification
Reports to: Manager, Documentation & Information Verification

Job Level: 6

I. JOB PURPOSE
Supports applicants with health conditions and/or matters related to conduct and character through the assessment of their suitability and eligibility to practice nursing using their knowledge of the Regulated Health Professions Act, Nursing Act, the Human Rights Code, and Intake policies.

II. KEY RESPONSIBILITIES

• Assesses applicant information to determine risk and suitability for registration by handling intake and investigative concerns for applicants with history of academic dishonesty, criminal records, competency concerns, unregistered practitioners; analyzes information to determine appropriate regulatory response.
• Supports the Registrar and CEO or the Registration Committee by preparing reports for their review and decision; prepares and presents referral information to Registration Committee and responds to questions; drafts decisions, agreements, undertakings and/or terms, conditions, and limitations.
• Contributes to and identifies areas for process improvements.

III. REQUIRED QUALIFICATIONS

Education and Experience

• Regulated professional with a university degree in the health field (e.g., BScN, MSW, MScPT, MScOT) or professionals with experience working in regulation.
• Three to five years relevant experience in investigations, risk management, quality practice, professional regulation, and procedural fairness.

Organizational Competencies
Consistently demonstrate CNO's Organizational Competencies:

• Innovation - Curiously cultivate new ideas with a desire to learn and a collective focus on the best outcome.
• Integrity - Conduct every interaction with fairness, honesty, and mutual respect.
• Collaboration - Work with the right people at the right time to make the best-informed decision.
• Well-being - Care for the physical, mental, spiritual, and emotional needs of ourselves and others.

Job Competencies, Knowledge, Skills

• Attention to Detail - Requires close attention to details when reviewing information to assess if the applicant meets requirements, carefully reviews documents for authenticity and inconsistencies. Develops methods for organizing and tracking information and identifies key details when reviewing information from multiple sources.
• Communication - Uses effective verbal and written communication skills to respond to inquiries, draft decisions, and share information with applicants, system partners, Registrar and CEO, and Registration Committee members. Messages are clear, shared in a timely manner, and ensure confidentiality and sensitivity to difficult situations. Adjusts communication delivery when difficulty in understanding arises.
• Analytical and Critical Thinking - Uses knowledge and understanding of the Regulated Health Professions Act, Nursing Act, and the Human Rights Code to analyze significant and diverse amounts of information in the assessment of the applicant's suitability and eligibility to practice nursing.
• Planning and Organizing - Identifies competing priorities and uses excellent case management skills to assess, prioritize, and balance conflicting demands. Implements processes to facilitate time management.
• Problem Solving - Analyzes information to determine appropriate regulatory response and proposes solution when preparing health and/or conduct referrals to the Registrar and CEO identifying the main issue, considering relevant facts, presenting options available and its implications and making recommendations that will address the issue.

Hiring Range:

$108,073.00 - $114,845.00

Full Salary Range:

$108,073.00 - $129,688.00

Applications must be submitted by 11:59 p.m. the day before the closing date.

To be considered, applications must be submitted through CNO's recruitment portal, Workday. Unfortunately, CNO is unable to process applications received through other channels.

Our DEI Commitment

The College of Nurses of Ontario protects the public by promoting safe nursing practice. We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require Code-protected accommodation at any time during the recruitment process, please contact careers@cnomail.org citing "Request for Accommodation" in the subject line.

Land Acknowledgement

The College of Nurses of Ontario (CNO) operates on the traditional, ancestral and unceded territories of many Indigenous communities across Ontario which continue to be home to Indigenous peoples. CNO's office is in Toronto, on land that is the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples.

Our hiring process may use artificial intelligence (AI) tools to assist in screening applications.