Case File Manager Jobs in Washington, DC (NOW HIRING)

NOTE: We are seeking applicants for this position prospectively, which is dependent on award of contract.

If you are unable to complete this application due to a disability, contact Ocean Associates at 703-388-9548 to ask for an accommodation or an alternative application process.

Ocean Associates Inc. (OAI) is seeking an applicant to provide Case Coordinator support to the National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), Office of the Assistant Administrator OAA) in Silver Spring, MD. OAI is a Virginia corporation established in 2003 that provides consulting and technical services to the U.S. government, non-governmental organizations, international organizations, and the private sector. We specialize in scientific program and project management, strategic planning, professional and technical services, and stakeholder engagement, supporting government contracts.

Background

NOAA’s National Marine Fisheries Service (NMFS), also known as NOAA Fisheries, is responsible for the stewardship, conservation, and management of the Nation’s living marine resources and their habitats. NMFS supports sustainable fisheries, protected species recovery, healthy marine ecosystems, safe seafood, and science-based decision-making.

The NMFS Office of the Assistant Administrator (OAA) provides executive leadership and coordination for regulatory, scientific, communications, operational, human capital, aquaculture, policy, and equal employment opportunity activities. OAA requires professional administrative and analytical support to maintain timely, secure, accurate, and accessible operations across its executive and mission support functions.

Tasks

Provide case coordination, tracking, and administrative file management support for OAA case matters, referrals, and inquiries.

• Receive complaint/referral packages from the designated Government office and log receipt, source, subject, due dates, and assigned Government officials in ATS or the approved case tracking system.
• Enter referral data and case file documents into ATS, and maintain current, complete, and accurate case metadata and file status.
• Search ATS or other approved case tracking systems to identify prior or related inquiries involving the same or similar subject matter, as directed by the COR.
• Create, organize, and maintain official electronic and/or physical case folders in accordance with Government file structure, naming conventions, and records requirements.
• Track physical and electronic case folder location, custody, status, and routing throughout the inquiry process.
• Transmit Government-approved reports of findings and related materials to subject units as directed and track response deadlines.
• Track whether subject units provide timely responses and whether corrective action implementation evidence has been received, as directed by the Government.
• Notify the COR of overdue responses, missing documentation, data inconsistencies, or potential chain-of-custody concerns.
• Maintain the referral electronic file cabinet in good order and prepare statistical reports for NMFS leadership upon request.

Start Date: Contingent upon award of contract.

Location: NMFS Headquarters. 1315 East-West Highway, Silver Spring, MD 20910. Telework or remote support may be possible when authorized.

Travel: Travel is not anticipated as a routine requirement but may be authorized when necessary.

Salary and Benefits: This is a full-time position with benefits. Salary, commensurate with experience, between $25.00 - $45.00 per hour.

Requirements

Applicants must have the following minimum requirements:

• Bachelor’s degree and three (3) years of experience, or a Master’s degree, from an accredited college or university
• Possess strong written and oral communication skills; proficiency with Microsoft Office, Google Workspace, Adobe Acrobat, electronic file management, calendars, spreadsheets, and approved collaboration tools; and the ability to learn NOAA/DOC systems and procedures quickly.
• Demonstrated ability to manage confidential case information, create and maintain case folders, enter accurate data into case tracking systems such as ATS or comparable systems, track deadlines, and produce statistical reports.

If you are interested in being considered for this position, please APPLY THROUGH OUR ADP WEB PORTAL, AT THE LINK AT THE TOP RIGHT OF THIS PAGE.

Only qualified applicants that meet minimum experience or background requirements stated above need apply. When applying for this position you will be asked to upload your resume at the end of this online application.

Applicants should submit a resume that includes the following:

• Cover letter that briefly describes how you meet the required and preferred qualifications listed.
• Work history for past 10 years or since last full-time education.
• Education.
• Previous experience or training with similar requirements.
• Three professional references.
• Include your name in the document file name.
• Upload your resume in readable, not scanned, PDF or Word format (PDF is preferred).

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, complete the required employment eligibility verification document form upon hire, and successfully complete a federal government background check. OAI does not discriminate on the basis of any status or condition protected by applicable federal or state law.

OAI is a government contractor and is required by law to invite applicants to voluntarily self-identify their disability status and veteran status. OAI's online application includes check boxes to either voluntarily self identify or decline to self identify. While the information is collected through your application, it is collected anonymously and is not connected to your application. OAI uses the information it collects to track its disability and veteran hiring progress, and to meet its obligations under Section 503 of the Rehabilitation Act and under VEVRAA.

Note: If you are not selected, your materials may be retained for present or future opportunities. We may use your resume in bidding on a project and if we are awarded the work, we will contact you before seeking further applicants. If you do not wish us to retain or use your resume to seek work for you, please let us know in the "Notes" section on the second page of the online application.