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Case File Manager Jobs in Hixson, TN (NOW HIRING)

Chattanooga Housing Authority

Case Manager

Chattanooga, TN · On-site

$16.50 - $21/hr

Position Description The Case Manager conducts activities to provide service coordination and/or ... Knowledge of general office software: operating system usage including concepts of network file ...

Chattanooga Housing Authority

Case Manager

Chattanooga, TN

$16.50 - $21/hr

Position Description The Case Manager conducts activities to provide service coordination and/or ... Knowledge of general office software: operating system usage including concepts of network file ...

Chattanooga Housing Authority

Case Manager

Chattanooga, TN · On-site

$43K - $64K/yr

Position Description The Case Manager conducts activities to provide service coordination and/or ... Knowledge of general office software: operating system usage including concepts of network file ...

Tom Bible Law

Paralegal

Chattanooga, TN · On-site

Responsibilities • Conduct client intake interviews, gather financial and supporting documentation, and maintain accurate case files from initial consultation through case closure. • Manage ...

Ethos Risk Services

Investigator

Chattanooga, TN · On-site

$30 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case file by submitting case reports and uploading video footage via personal laptop at ...

Ethos Risk Services

Investigator

Chattanooga, TN · On-site

$30 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case file by submitting case reports and uploading video footage via personal laptop at ...

Ethos Risk Services

Investigator

Chattanooga, TN · On-site

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case file by submitting case reports and uploading video footage via personal laptop at ...

Tom Bible Law

Paralegal

Chattanooga, TN

$49K/yr

Manage bankruptcy case workflows, including tracking deadlines, preparing petitions, schedules, and related filings for attorney review. * Communicate regularly with clients regarding case status ...

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How much do case file manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for case file manager in Hixson, TN is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $22.55 per hour, depending on experience, location, and employer.

What is a case file manager?

Case file managers are professionals responsible for organizing, maintaining, and tracking case files and related documents for organizations such as law firms, government agencies, or social services. They ensure that all case information is accurate, up-to-date, and easily accessible to authorized personnel. Their role often involves managing both physical and digital files, coordinating with team members, and ensuring compliance with privacy laws and organizational guidelines.

What are the key skills and qualifications needed to thrive as a case file manager, and why are they important?

To thrive as a Case File Manager, you need strong organizational skills, attention to detail, and typically a background in administration or records management. Familiarity with case management software, document management systems, and sometimes certifications in records management are important. Excellent communication, discretion, and the ability to multitask help you effectively coordinate with stakeholders and maintain confidentiality. These skills ensure accurate, efficient case processing and secure handling of sensitive information, which are vital for legal, compliance, and operational success.

What are some common challenges faced by case file managers, and how can they be addressed?

Case File Managers often handle large volumes of sensitive documents, requiring meticulous attention to detail and strong organizational skills. One common challenge is maintaining accurate and up-to-date records while managing tight deadlines. Effective use of case management software, clear communication with legal and administrative teams, and ongoing training in data security practices can help address these challenges. Additionally, prioritizing tasks and developing efficient filing systems are crucial for staying on top of workload demands in this role.

What is the difference between Case File Manager vs Paralegal?

AspectCase File ManagerParalegal
CredentialsHigh school diploma or equivalent; some roles may require certifications in records managementAssociate's degree or paralegal certificate
Work EnvironmentLegal offices, courts, or law firms, managing case files and recordsLegal offices, assisting attorneys with case preparation and research
Primary ResponsibilitiesOrganizing, maintaining, and retrieving case files and documentsLegal research, drafting documents, and supporting attorneys
Industry UsageCommonly used in law firms, courts, and legal departmentsWidely used in legal settings alongside attorneys and legal staff

The main difference between a Case File Manager and a Paralegal lies in their focus and responsibilities. A Case File Manager primarily handles organizing and maintaining case records, while a Paralegal provides broader legal support, including research and document drafting. Both roles are essential in legal environments but serve distinct functions.

What job categories do people searching Case File Manager jobs in Hixson, TN look for? The top searched job categories for Case File Manager jobs in Hixson, TN are:
What cities near Hixson, TN are hiring for Case File Manager jobs? Cities near Hixson, TN with the most Case File Manager job openings:
Case File Manager jobs near you

Surveillance Case Coordinator

Allied Universal

Chattanooga, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,550 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Surveillance Case Coordinator
Job Locations US-TN-Nashville | US-TN-Memphis | US-TN-Chattanooga
Requisition ID 2026-1646347 Category (Portal Searching) Management Business Unit CNI
Overview

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services. Allied Universal Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference.

Job Description

Allied Universal is hiring a Surveillance Case Manager.

***This is a remote, work from home, position***

The Case Manager is responsible for all customer service functions and quality control of the final investigative product,

also serving as the liaison between the client and the field staff who conduct the investigation.

Case Managers are also responsible for creating accurate funding records for all items billable to the client,

as well as sound management of their assigned case inventory.

Case Managers must utilize discretion and independent judgment to resolve conflicts between clients and/or investigators.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

    Ensure timely closing of all files on which the client requires no additional investigative activity. Upon closure of files that have unused authorization monies, a detailed description of the reasons for this unused authorization must be provided
  • Use independent judgment to define and confirm client objectives (including due dates) on all new, reopen, and investigative referral cases; objectives must be clear and completely defined in the "Client objectives" section of CAM (proprietary business software)
  • Consults the client to develop and implement an efficient, effective, and ethical investigation of an insurance claim.
  • Maintains quality control after investigation is completed, ensuring that all client objectives have been addressed and achieved, and that the billing applied to this work product falls within the AUS standard billing schedule or client contract rates.
  • Use sound management of their assigned case inventory utilizing discretion and independent judgment to resolve conflicts between clients and/or investigators; respond to customer concerns (negotiating as needed) and forward field operation issues to appropriate Filed Manager as needed

BASIC QUALIFICATIONS:

  • Formal Education, Licenses, and Certifications Required:
    • Must possess a Bachelor's degree in Business, Business Administration, Criminal Justice, International Studies, National Security, Communications, or a related field
  • Type and Length of Specific Experience Required:
    • Prefer a minimum of two (2) years of experience conducting complex insurance investigations

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Seven paid holidays annually, sick days available where required by law
  • Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID
2026-1646347

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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