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Carrier Technical Support Jobs (NOW HIRING)

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve ...

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve ...

Burlington

Technical Support I

Riverside, CA

$15.60 - $22/hr

This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and ...

Burlington Stores

Technical Support I

Riverside, CA · On-site

This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and ...

NeuroFlow

Technical Support Engineer

Philadelphia, PA · On-site

... carrying out these values and keeping each other accountable to them. We succeed through our ... Position Overview The Tier 2 Technical Support Engineer owns escalated issues that require hands-on ...

Terex

Technical Support Specialist

Louisville, KY · On-site

Provide technical support to the North American TWS Dealer Network * Assisting the sales team with ... Carrying out maintenance and servicing on Terex Washing Systems machinery where necessary * Carry ...

Apex Systems

Technical Support Specialist

Birmingham, AL · On-site

Technical application support, production support, operations support, or similar experience beyond ... Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP ...

MVT Holdings

Senior Technical Support Analyst

El Paso, TX · On-site

$20.50/hr

Represent the technical support team in cross-functional meetings and projects. • Handle the most ... Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the ...

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Carrier Technical Support information

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$14

$26

$44

How much do carrier technical support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for carrier technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Carrier Technical Support vs Customer Service Representative?

AspectCarrier Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, knowledge of telecommunications and networkingCustomer service skills, basic computer literacy
Work EnvironmentTechnical call centers, on-site support, remote troubleshootingCall centers, retail locations, customer service offices
Employer & Industry UsageTelecommunications, cable, internet providersVarious industries including retail, finance, and telecom
Common Search & Comparison IntentTechnical problem-solving, troubleshooting, product supportCustomer interaction, issue resolution, service inquiries

Carrier Technical Support focuses on resolving technical issues related to telecommunications products and services, requiring specialized technical knowledge and certifications. Customer Service Representatives handle general customer inquiries, billing, and service questions, often with less technical expertise. Both roles are essential in the telecom industry but serve different functions based on technical complexity and customer interaction.

How long does Carrier Technical Support take?

Carrier Technical Support typically responds within a few hours to one business day, depending on the complexity of the issue and the support channel used. Resolution times can vary based on the nature of the technical problem and the availability of support staff. Prompt communication and providing detailed information can help expedite the process.

What is the role of a Carrier Technical Support?

A Carrier Technical Support professional provides assistance to customers and internal teams regarding telecommunications services, network issues, and equipment troubleshooting. They diagnose technical problems, offer solutions, and may use tools like ticketing systems and diagnostic software to ensure service reliability and performance.

What cities are hiring for Carrier Technical Support jobs?

Cities with the most Carrier Technical Support job openings:

What are popular job titles related to Carrier Technical Support jobs?

For Carrier Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Carrier Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst

Raleigh, NC • On-site

Bandwidth
Software Development • 1 - 5K employees
Learn more about Bandwidthexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.  The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.

What You'll Do:

  • Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
  • Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
  • Analyze call flows, packet captures, and system logs for faults.  
  • Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
  • Test and duplicate customer issues to validate the issue and resolution. 
  • Escalate issues to the relevant teams when required. 
  • Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. 
  • Interact with various teams to provide feedback and recommend improvements to current products or procedures. 
  • Keep up-to-date with technical knowledge and learn new technologies and products.
  • Provide guidance, technical knowledge, and best practices to customers.
  • Use data analytics techniques and methods to gain accurate and actionable insights into customer traffic patterns.

What You Need:

  • Education:  
    • Bachelor's degree in Computer Science, Information Technology, or related technical field
  • Experience: 
    • 1-2 years of experience in technical support or related field
  • Skills:  
    • Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
    • Excellent communication and interpersonal skills.
    • Capable of multitasking in a fast-paced environment.
    • Strong problem-solving skills.
    • Able to work individually and in teams with a focus on detail.

Bonus Points:

  • Education: Certifications  - Network+, CCNA or similar
  • Experience: PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

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