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Caribex Worldwide Puerto Rico Jobs (NOW HIRING)

NCR

Ingeniero de Atencion al Cliente-Carolina, Puerto Rico

$114K - $134K/yr

NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Nombre del puesto: Ingeniero de Atencion al Cliente Ubicacion: Carolina, Puerto Rico Resumen ...

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How much do caribex worldwide puerto rico jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for caribex worldwide puerto rico in the United States is $41.15, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $53.12 per hour, depending on experience, location, and employer.

What is a Caribex Worldwide Puerto Rico job?

A Caribex Worldwide Puerto Rico job typically involves working in logistics, freight forwarding, or cargo transportation services. Employees may handle shipping coordination, customs documentation, and customer service related to international and domestic freight. Positions can range from warehouse staff to administrative roles, depending on experience and qualifications. The company specializes in efficient and reliable transportation solutions across the Caribbean and beyond.

What are the key skills and qualifications needed to thrive in the Caribex Worldwide Puerto Rico position?

To thrive at Caribex Worldwide Puerto Rico, candidates typically need a background in logistics, supply chain management, or international freight forwarding, along with strong organizational and analytical abilities. Familiarity with shipping software, customs documentation, and cargo tracking systems is often essential, as is knowledge of compliance certifications such as CTPAT or IATA. Strong communication, customer service skills, and problem-solving abilities set outstanding candidates apart in this role. These skills and qualifications are vital for efficiently managing shipments, ensuring regulatory compliance, and maintaining high client satisfaction in a dynamic environment.

What are the common responsibilities for team members at Caribex Worldwide Puerto Rico?

Team members at Caribex Worldwide Puerto Rico are typically responsible for coordinating international shipments, preparing and reviewing shipping documents, liaising with customs officials, and tracking cargo to ensure on-time delivery. They work closely with clients, carriers, and internal teams to resolve any transportation issues that arise and to provide timely updates about shipment status. The role often involves troubleshooting logistical challenges and ensuring compliance with both local and international shipping regulations. This collaborative and dynamic environment provides valuable hands-on experience in global logistics and opportunities to develop professionally within the industry.

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    Infographic showing various Caribex Worldwide Puerto Rico job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $85,590 per year, or $41.1 per hour.

    IT Request & Backlog Management Specialist (Puerto Rico)

    Collins Aerospace

    Santa Isabel, PR • Remote

    Full-time

    Medical, Life, Retirement

    Posted 2 days ago

    New

    Collins Aerospace rating

    8.4

    Company rating: 8.4 out of 10

    Based on 251 frontline employees who took The Breakroom Quiz

    33rd of 72 rated aerospace companies

    Job description

    Date Posted:

    2026-08-13

    Country:

    United States of America

    Location:

    US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

    Position Role Type:

    Remote

    U.S. Citizen, U.S. Person, or Immigration Status Requirements:

    U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

    Security Clearance:

    None/Not Required
    RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

    The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

    An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics related to IT service management processes—specifically Incident, Request, and Service Level Management—to ensure operational efficiency, SLA compliance, and process adherence. They analyze the backlog of IT tasks and lead continual service improvement to enhance service quality.

    What You Will Do

    • Request & Backlog Management: Triage, route, and prioritize service requests and incident tickets; maintain backlog health, ensuring aging items are addressed.

    • SLA Compliance & Monitoring: Monitor ticket queues to ensure compliance with SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).

    • ITSM Process Support: Support ITIL processes (Incident, Problem, Change, etc.) by facilitating analytics or trends and workflows and ensuring documentation standards are met.

    • Performance Reporting: Analyze trends and produce regular metrics/dashboards to report to leadership on ticket volume, SLA performance, and service quality.

    • Continuous Improvement: Identify bottlenecks in IT workflows and implement improvements to increase operational.

    • Stakeholder Collaboration: Act as a liaison between end-users and technical teams (Tier 1-3) to ensure timely resolution of issues.

    • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

    Qualifications You Must Have

    • A Bachelor's Degree or equivalent experience and minimum 5 years prior experience in IT, or an Advanced Degree in a related field and minimum 3 years experience.

    • Experience with ITIL frameworks, specifically in Request Fulfillment or Service Level Management.

    • Proficiency in ITSM platforms like ServiceNow.

    • Experience with ServiceNow Performance Analytics and Report Designer.

    • Analytical skills to drive data-driven process improvements and reporting.

    • Proficiency in developing and applying KPIs, Service Level Agreements (SLAs), and IT operations metrics.

    • Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.

    Qualifications We Prefer

    • Experience in process optimization, automation, or documentation management.

    • Knowledge of ITIL (Information Technology Infrastructure Library) best practices or related certifications.

    • Experience with ITIL Service Catalog Management.

    • Experience with Power BI.

    • Experience with IT Service Management tools (e.g., ServiceNow, Remedy).

    • Ability to convey technical information to non-technical stakeholders clearly.

    • Experience working remotely with geographically distributed teams across multiple time zones.

    What We Offer

    Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

    Learn More & Apply Now!
    Location:     This position is remote. However, the successful candidate must be currently living in Puerto Rico.

    Please consider the following role type definition as you apply for this role:
    Remote:     This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

    RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

    Privacy Policy and Terms:

    Click on this link to read the Policy and Terms

    What Collins Aerospace employees say

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    About Collins Aerospace

    Sourced by ZipRecruiter

    Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

    Industry

    Aviation

    Company size

    10,000+ Employees

    Headquarters location

    Charlotte, NC, US

    Year founded

    2018

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