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Car Rental Reservation Agent Jobs (NOW HIRING)

KPI/CSI & CAR RENTAL AGENT

Naples, FL

$14.50 - $19.50/hr

CSI & Car Rental Agent Naples Infinity Position Overview A CSI (Customer Service Interaction) Agent at Infinity Car Rental is responsible for delivering exceptional customer service, managing ...

Car Rental Agent We are looking for a motivated and customer-focused Car Rental Agent to join our local market rental team. Unlike airport operations, this position serves local customers, insurance ...

KPI/CSI & CAR RENTAL AGENT

Naples, FL

$14.50 - $19.50/hr

CSI & Car Rental Agent Naples Infinity Position Overview A CSI (Customer Service Interaction) Agent at Infinity Car Rental is responsible for delivering exceptional customer service, managing ...

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Car Rental Agent

New Smyrna Beach, FL · On-site

$15 - $17/hr

Requirement: some computer experience customer service skills some sales experience Duties Includes: wash and vacuum cars rental and check in of cars and trucks using computer making calls and ...

Rental Car Return Agent

Lexington, KY · On-site

$11.25 - $14/hr

Managed Labor Solutions (MLS), a leading nationwide rental car outsourcing company, is currently hiring quality, team driven people to work as a Rental Car Return Agent for our partners. What you'll ...

Rental Car Return Agent

Lahaina, HI · On-site

$13.25 - $16.50/hr

Managed Labor Solutions (MLS), a leading nationwide rental car outsourcing company, is currently hiring quality, team driven people to work as a Rental Car Return Agent for our partners. What you'll ...

Rental Car Return Agent

Lahaina, HI

$13.25 - $16.50/hr

Managed Labor Solutions (MLS), a leading nationwide rental car outsourcing company, is currently hiring quality, team driven people to work as a Rental Car Return Agent for our partners. What you'll ...

Rental Car Cleaner

Danbury, CT

$13.75 - $17.25/hr

Rental Car Service Agent needed for independent Avis/Budget Car rental location in Danbury CT. Looking for a highly motivated individual to join our small business car rental Agency. We have a small ...

As a rental counter sales agent you are responsible for providing excellent customer service and ... Promote upgrades to a more premium car. Advising customers on protection product services and ...

Airport Rental Agent

Provo, UT · On-site

$15 - $18/hr

We are currently hiring a Rental Agent for our second shift at our local busy Provo Airport ... Promote upgrades to a more premium car. Advising customers on protection product services and ...

Rental Agent

Murray, UT · On-site

$18/hr

Job Type Full-time, Part-time Description We are looking for a motivated and customer-focused Car Rental Agent to join our local market rental team. Unlike airport operations, this position serves ...

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Car Rental Reservation Agent information

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$11

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$22

How much do car rental reservation agent jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for car rental reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Car Rental Reservation Agents, and how can I prepare for them?

Car Rental Reservation Agents often manage high call volumes, handle last-minute changes, and resolve booking issues, which can be challenging, especially during peak travel seasons. Success in this role requires strong multitasking abilities, patience, and effective communication skills to assist customers and coordinate with team members. Preparing by familiarizing yourself with reservation systems and practicing active listening can help you manage customer expectations and deliver exceptional service. Additionally, being adaptable and solution-oriented will help you thrive in a fast-paced environment.

What does a Car Rental Reservation Agent do?

A Car Rental Reservation Agent assists customers with booking rental vehicles, answering questions about rental options, and managing reservations either over the phone, online, or in person. They provide information about vehicle availability, rental terms, pricing, and insurance options. Agents may also handle customer inquiries, process payments, and help resolve issues related to reservations or rental agreements. Their role is essential for ensuring customers have a smooth and efficient rental experience.

What are the key skills and qualifications needed to thrive as a Car Rental Reservation Agent, and why are they important?

To thrive as a Car Rental Reservation Agent, you need strong customer service skills, attention to detail, and basic computer literacy, typically with a high school diploma or equivalent. Familiarity with reservation management systems, point-of-sale (POS) software, and sometimes multilingual abilities are often required. Excellent verbal communication, problem-solving, and patience help agents build rapport with customers and handle inquiries professionally. These skills are crucial for ensuring customer satisfaction, efficient reservation processing, and the smooth operation of rental services.
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KPI/CSI & CAR RENTAL AGENT

KPI/CSI & CAR RENTAL AGENT

Naples Nissan

Naples, FL

$14.50 - $19.50/hr

Full-time

Medical, PTO

Posted 25 days ago


Job description

CSI & Car Rental Agent Naples Infinity Position Overview A CSI (Customer Service Interaction) Agent at Infinity Car Rental is responsible for delivering exceptional customer service, managing customer interactions throughout the rental process, and contributing to the overall satisfaction and loyalty of clients. The CSI Agent acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless car rental experience. Key Responsibilities • Customer Interaction: Greet customers warmly, assist with rental inquiries, and explain rental policies and procedures clearly. • Rental Process Management: Guide customers through vehicle selection, documentation, payment processing, and vehicle handover. • Issue Resolution: Address customer complaints or concerns efficiently, escalating complex issues to management when necessary. • Feedback Collection: Solicit and record customer feedback to improve service quality and identify areas for operational improvement. • Record Keeping: Maintain accurate records of customer interactions, rental agreements, and resolution of issues. • Follow-Up: Conduct post-rental follow-ups to ensure customer satisfaction and support repeat business. • Collaboration: Work with other departments (maintenance, billing, management) to deliver a cohesive service experience. Qualifications • High school diploma or equivalent; associate or bachelor's degree preferred. • Previous experience in customer service, hospitality, or car rental industry is an advantage. • Excellent communication and interpersonal skills. • Ability to multitask, prioritize, and manage time effectively. • Proficiency with computer systems and rental management software. • Problem-solving mindset and attention to detail. Skills and Competencies • Customer-centric attitude • Professional demeanor • Active listening • Conflict resolution • Team collaboration • Adaptability and flexibility Working Conditions The CSI Agent works in a fast-paced rental environment, interacting with customers faceto-face, by phone, and via email. Evening, weekend, and holiday shifts may be required depending on business needs. Compensation and Benefits Infinity Car Rental offers competitive hourly wages, opportunities for bonuses based on customer satisfaction metrics, and a comprehensive benefits package including paid time off, health insurance, and employee discounts on rentals. Equal Opportunity Statement Infinity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics