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Car Rental Customer Service Jobs in Tennessee (NOW HIRING)

Hertz

Customer Service Sales Associate

Memphis, TN · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Sales Associate consults with customers on their Hertz rental. Maximizing ... Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North ...

Hertz

Customer Service Sales Associate

Memphis, TN · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Sales Associate The Customer Service Sales Associate consults with customers on ... Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North ...

Hertz

Flexible Customer Service Associate

Memphis, TN · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue ... Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North ...

Hertz

Flexible Customer Service Associate

Memphis, TN · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue ... Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North ...

Hertz

Part Time Customer Service Sales Associate

Memphis, TN · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Part Time Customer Service Sales Associate consults with customers on their Hertz rental ... Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North ...

Hertz

Part Time Customer Service Sales Associate

Memphis, TN · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Part Time Customer Service Sales Associate The Part Time Customer Service Sales Associate consults ... Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North ...

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Car Rental Customer Service information

What is a car rental customer service representative?

Car rental customer service representatives are professionals who assist customers with renting vehicles, answering inquiries, processing reservations, and resolving any issues related to car rentals. They typically work at rental agency counters, over the phone, or online, ensuring that customers have a smooth rental experience. Their responsibilities include checking rental agreements, explaining insurance options, processing payments, and handling vehicle returns. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a car rental customer service representative?

To thrive as a Car Rental Customer Service Representative, you need strong customer service abilities, attention to detail, and familiarity with rental policies—often supported by a high school diploma or equivalent. Proficiency with reservation management systems, point-of-sale software, and basic office equipment is typically required. Excellent communication, problem-solving, and multitasking skills help you stand out in handling diverse customer needs and resolving issues efficiently. These skills are crucial for delivering a positive rental experience, maintaining company reputation, and ensuring smooth daily operations.

What are some common challenges faced in a car rental customer service role and how can they be managed?

In a Car Rental Customer Service position, team members often encounter challenges such as handling last-minute booking changes, managing customer expectations during high-demand periods, and resolving issues with vehicle availability. Successfully managing these situations involves effective communication, quick problem-solving, and maintaining a calm, empathetic demeanor. Building strong relationships with colleagues in maintenance and fleet management also helps ensure smooth operations and enhances the customer experience.

What is the difference between Car Rental Customer Service vs Car Rental Reservation Agent?

AspectCar Rental Customer ServiceCar Rental Reservation Agent
Primary RoleAssisting customers with rentals, resolving issues, and providing support during the rental processHandling reservation bookings, managing customer inquiries related to reservations, and scheduling rentals
Required SkillsCustomer service, communication, problem-solvingCustomer service, booking systems, attention to detail
Work EnvironmentOn-site at rental locations, interacting directly with customersOn-site or call center, focusing on reservation management
Common EmployerCar rental companies, rental agenciesCar rental companies, travel agencies

While both roles involve customer interaction within the car rental industry, Car Rental Customer Service focuses on assisting customers during and after their rental, resolving issues, and providing support. In contrast, Car Rental Reservation Agents primarily handle booking processes and manage reservations. Both roles require strong customer service skills, but their daily tasks and focus areas differ.

What are popular job titles related to Car Rental Customer Service jobs in Tennessee?

For Car Rental Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Car Rental Customer Service jobs in Tennessee look for?

The top searched job categories for Car Rental Customer Service jobs in Tennessee are:

Car Rental Customer Service jobs near you
Infographic showing various Car Rental Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Part Time Customer Service Associate

The Hertz Corporation

Nashville, TN • On-site

$16/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

139th of 174 rated vehicle equipment hire

Job description

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wages: $16.00 per hour

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental   
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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