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Captive Jobs in Alabama (NOW HIRING)

defi AUTO LLC

Customer Service Specialist

Montgomery, AL · On-site

$20/hr

Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time ...

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All JobsCaptive JobsCaptive Jobs in Alabama

Captive information

See Alabama salary details

$12

$19

$44

How much do captive jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for captive in Alabama is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a captive insurance manager?

To thrive as a Captive Insurance Manager, you need in-depth knowledge of insurance principles, risk management, and a relevant degree such as finance or accounting. Familiarity with captive management software, regulatory compliance tools, and industry certifications like ACI (Associate in Captive Insurance) are often required. Strong analytical thinking, attention to detail, and excellent client communication skills set top performers apart. These competencies are crucial for effectively managing captive insurance operations, ensuring compliance, and delivering value to clients.

What is the difference between Captive vs Insurance Agent?

AspectCaptiveInsurance Agent
CredentialsLicensed insurance agents, often with specific company trainingLicensed insurance agents, typically with broader industry certifications
Work EnvironmentWork primarily for one insurance companyWork independently or for multiple insurers
Employer & Industry UsageInsurance companies, captive agenciesIndependent agencies, brokerages
Search & Comparison IntentUnderstanding employment with specific insurersComparing career options in insurance sales

Captive insurance agents work exclusively for one insurance company, representing its products. Insurance agents may work independently or for multiple companies, offering a broader range of options. The key difference lies in employment structure and product representation, affecting career flexibility and product knowledge.

What is a captive in the context of insurance?

Captives are specialized insurance companies that are created and wholly owned by one or more non-insurance companies to insure the risks of their owners. They allow organizations to manage risk more efficiently and potentially reduce insurance costs by retaining profits that would otherwise go to third-party insurers. Captives can provide coverage that may not be available or affordable in traditional insurance markets and offer more control over claims handling and risk management. They are subject to regulations and must be legally established according to the jurisdiction in which they operate.

What are common challenges faced by captive insurance managers in maintaining compliance and regulatory standards?

Captive managers often encounter challenges in navigating complex and evolving regulatory environments, as regulations can vary by jurisdiction and frequently change. Staying compliant requires ongoing education, meticulous record-keeping, and close collaboration with legal and financial teams. Additionally, managers must ensure timely and accurate reporting while balancing cost-effectiveness and risk management. Building strong relationships with regulators and leveraging compliance software can help reduce potential pitfalls and maintain the captive’s good standing.
What are popular job titles related to Captive jobs in Alabama? For Captive jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Captive jobs in Alabama look for? The top searched job categories for Captive jobs in Alabama are:
Captive jobs near you
Infographic showing various Captive job openings in Alabama as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 53% Physical, 6% Hybrid, and 41% Remote job distribution, with an average salary of $41,221 per year, or $19.8 per hour.

Customer Service Specialist

defi AUTO LLC

Montgomery, AL • On-site

$20/hr

Full-time

PTO

Posted 15 days ago

Job description

About defi SOLUTIONS:

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.

What is in it for You?

  • Paid Training
  • Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
  • Tuition Reimbursement
  • Day One - Comprehensive Benefits Package
  • We encourage your individual growth and look to promote within!

Position Summary

The Customer Service Specialist is responsible for managing a high volume of inbound and outbound calls, helping customers understand their account status, reviewing payment options, processing account requests, and providing a professional, solutions-focused customer experience.

Duties and Responsibilities

  • Assist customers with bank and auto loan account questions in a high-volume contact center environment.
  • Handle inbound and outbound calls professionally while providing accurate account support.
  • Process ACH requests.
  • Provide payoff quotes for consumers and dealers.
  • Update customer account information, including address changes and name changes.
  • Assist customers with online banking account needs, including password resets.
  • Order copies of checks/payments as needed.
  • Review customer account status and assist with payment-related questions.
  • Support early-stage account recovery conversations by helping customers understand available payment or resolution options.
  • Accurately document customer interactions and account updates.
  • Maintain professionalism, empathy, and compliance during all customer conversations.
  • Perform other duties as assigned.

Required Qualifications:

  • High School Diploma or GED
  • Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
  • Proven Remote Work Experience: Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely
  • State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.