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Capital One Call Center Jobs in Springfield, VA (NOW HIRING)

Unisys

Call Center Agent

Rockville, MD · On-site

$15.25 - $20.25/hr

Each agent must work at least 1 to 2 later shifts a week (Shift times are: 8am-4:30pm, then 8:30 ... call center. Our Support Center is open Monday-Friday 8AM to 8PM EST with different shifts. You ...

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

Capital One

Distinguished AI Engineer

Mclean, VA · On-site

The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center Manager

Washington, DC

Ensure Call Center personnel adhere to all Tier 1 SOPs * Ensure satisfactory performance of contract task areas * Train and mentor staff responsible for phone and in-person support to users in e-mail ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

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All JobsCapital One Call Center JobsCapital One Call Center Jobs in Springfield, VA

Capital One Call Center information

See Springfield, VA salary details

$11

$18

$26

How much do capital one call center jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for capital one call center in Springfield, VA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.10 per hour, depending on experience, location, and employer.

Does Capital One offer work from home?

Capital One Call Center positions often offer remote work options, especially for customer service roles, with many employees working from home. These roles typically require strong communication skills, a quiet work environment, and sometimes specific technical setup. Availability of remote work can vary based on the position and company policies.

How can I make 2000 a week working from home?

Working as a Capital One call center representative from home typically offers hourly wages rather than fixed weekly earnings, with pay rates around minimum wage to $20 per hour depending on experience and location. To reach $2,000 weekly, you would need to work approximately 100 hours at $20 per hour, which is generally beyond standard full-time hours and may not be feasible without overtime or additional roles. Increasing income may involve acquiring specialized skills, certifications, or taking on multiple remote positions, but most call center roles are limited to standard hours and pay structures.

What are the key skills and qualifications needed to thrive in the Capital One Call Center position, and why are they important?

To thrive as a Capital One Call Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer literacy are typically required. Patience, active listening, and empathy are critical soft skills that set top performers apart. These competencies ensure effective customer support, resolve issues efficiently, and contribute to a positive brand reputation.

Is it hard to get hired by Capital One?

Getting hired for a Capital One call center position typically involves a competitive application process that includes submitting an online application, passing assessments, and completing interviews. Candidates with strong communication skills, customer service experience, and familiarity with call center tools have better chances of success.

What is a Capital One Call Center job?

A Capital One Call Center job involves assisting customers with banking inquiries, credit card services, loans, and other financial products. Representatives handle phone calls, answer questions, resolve issues, and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One’s products and services. Employees may also assist with fraud prevention, billing disputes, and account management.

What opportunities for career advancement exist within a Capital One Call Center role?

Many Capital One Call Center roles provide structured career paths, allowing employees to advance from entry-level customer service positions to supervisory and management roles over time. Team members who consistently demonstrate strong performance, leadership qualities, and a commitment to customer satisfaction may be considered for promotions or lateral moves to specialized departments such as fraud prevention, training, or quality assurance. Capital One also invests in employee development through training programs and mentorship opportunities. This supportive environment is designed to help you grow professionally and achieve your long-term career goals.

What call center job pays the most?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager typically offer the highest pay. These positions require leadership skills, experience, and often involve overseeing multiple teams or departments, resulting in higher salaries compared to entry-level customer service roles.
What job categories do people searching Capital One Call Center jobs in Springfield, VA look for? The top searched job categories for Capital One Call Center jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Capital One Call Center jobs? Cities near Springfield, VA with the most Capital One Call Center job openings:
Capital One Call Center jobs near you
Infographic showing various Capital One Call Center job openings in Springfield, VA as of June 2026, with employment types broken down into 70% Full Time, 17% Part Time, and 13% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $38,916 per year, or $18.7 per hour.

Call Center Agent

Zimmerman Associates, Inc.

Bethesda, MD • On-site

$21.50/hr

Full-time

Re-posted 16 days ago

Job description

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management.
  • PAY RATE: $21.50 HRLY PLUS $5.09 H&W

ROLE AND RESPONSIBILITY:
Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.
This is an onsite employment opportunity. .
QUALIFICATIONS/SKILLS AND EXPERIENCES:
• High school diploma and at least six (6) months' experience in a customer service role in a healthcare environment or a related discipline is required.
• U.S Citizenship required as well as ability to obtain a Public Trust Clearance.
• Effective communication skills.
• Knowledge of medical terminology.
• Knowledge of Health Information Privacy (ethical and legal considerations)
• Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
• Ability to perform accurate data entry with strong attention to detail.
• Superior customer service, problem solving, collaboration and organizational skills.
• Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required.
ESSENTIAL TASKS:
1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.
2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.
3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.
4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.
5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.
6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.
7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.
8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.
9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.
10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.
11. Other duties as assigned.
ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.
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