Capacity Building Manager Jobs in Durham, NC (NOW HIRING)

The Technical Program Management Office (TPMO) in NetApp’s Cloud Storage Services (CSS) business unit leads the programs behind first-party, fully managed cloud storage services delivered across major cloud providers. If you are energized by owning complex, high-impact hardware and infrastructure programs end to end, partnering across engineering and operations organizations, and turning ambiguous demand signals into executable supply and lifecycle plans, this role is for you.

As a Senior Technical Program Manager, you will contribute to end-to-end strategic capacity planning and infrastructure lifecycle programs for NetApp's CSS portfolio. These programs include capacity forecast and planning cadence that translates customer demand, regional growth into a hardware supply plan; hardware build-out, refresh, and decommissioning programs; and coordinate cross-functional execution that turns those plans into deployed, optimized, and retired capacity on schedule.

This position reports to the Director, TPMO, Cloud Storage Services, and leads virtual cross-functional teams spanning Engineering, Hardware Engineering, Operations, Supply Chain, FP&A, and external cloud partner organizations. You will operate with significant autonomy, devise solutions from limited information, hold cross-functional owners accountable for committed dates, and surface early-warning signals that keep services ahead of demand.

• Own hardware capacity planning and forecasting across regions and service offerings, including launches, expansions, refreshes, and decommissions.
• Drive quarterly and annual capacity planning and alignment across internal and external stakeholders; translate forecasts into annual funding plans, equipment procurement plans and hardware deployment schedules
• Run capacity governance cadence – steering meetings, KPIs, dashboards, risk registers, and escalations – with clear owners and outcomes. Identify structural risks, lead options analysis, and deliver executive updates on capacity health, plan vs. actual, and decisions required.
• Lead hardware lifecycle, and decommissioning programs from build-out through refresh, reclamation, and retirement.
• Partner with cloud providers, Product Management, Sales, Supply Chain and additional internal teams on demand forecasting, equipment prepositioning, service dependency readiness, and equipment supply commitments.
• Identify opportunities to repurpose, consolidate, migrate, or extend infrastructure assets to maximize return on investment while maintaining customer readiness targets. Drive programs that improve storage-fleet efficiency, improve environmental sustainability, and optimize capital investments.
• Contribute to CSS TPMO capacity-planning practices and champion NetApp’s Values in every partner interaction.

• 10+ years of progressive technical program management, engineering program management, or infrastructure planning experience, including 3+ years leading hardware capacity planning, supply planning, data-center infrastructure, or hardware lifecycle programs at scale.
• Demonstrated end-to-end ownership of complex, cross-functional programs with material CapEx or infrastructure scope spanning multiple geographies and business functions. Ability to balance technical, operational, financial, and customer considerations when making infrastructure investment decisions.
• Solid technical fluency in storage hardware (controllers, SSD/HDD media, shelves, networking) and cloud infrastructure economics; able to reason for capacity, performance, cost, and supply chain lead times.
• Strong quantitative and modeling skills: comfortable building, stress-testing, and defending demand and capacity forecasts; fluent with BI / analytics tooling (Power BI, Tableau, SQL) and confident working with large datasets.
• Track record of influencing in a highly matrixed environment across Engineering, Operations, Supply Chain, Finance, and external partner organizations without direct authority.
• Proven ability to navigate ambiguity, devise solutions from limited information, and take a longer-term view; identify challenges and blockers ahead of time and provide alternate solutions under significant constraints.
• Experience partnering with cloud provider or large-scale infrastructure organizations on capacity, supply, deployment, or region-readiness programs strongly preferred.
• Excellent written and verbal communication; able to compress complex technical and financial tradeoffs into crisp executive narratives.
• Fluent in JIRA, Confluence, and Microsoft Office; experience with Agile delivery practices.
• Storage industry experience and PMP certification are a plus.
• Embodies NetApp’s Values and High Achievement Principles – Customer Trust, Get Stuff Done, and Build Belonging – with a consistent bias for outcomes, candor, and ownership.

• Bachelor’s or Master’s degree in Computer Science, Engineering, Industrial Engineering, Operations Research, Supply Chain, or related technical discipline.

Compensation:
The target salary range for this position is 170,000 - 253,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That’s how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.