Capability Manager Jobs in Philadelphia, PA (NOW HIRING)

Brief Description:

Building Global Capabilities in a Product Operating Model to Power Our Business:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The CX Global Capability Owner, Data Master (US), is accountable for the strategy, delivery, adoption, and value realization of Data Master platforms that act as the single source of truth across Commercial domains. This role owns the end-to-end capability vision for US commercial master data capabilities, ensuring data is trusted, governed, and scalable to support customer engagement, analytics, and orchestration. This role reports to the Senior Director of Data Enablement & Platforms and partners closely with other Global Capability Owners, Tech Leads, development teams, and vendor teams to ensure solutions are delivered in alignment with capability priorities and enterprise standards.

The US Data Master team enables the organization to deliver trusted, governed, and unified customer data assets that improve data quality, support analytics and orchestration, and drive scalable, data driven customer experiences. As the Global Capability Owner, you will support the delivery of US Capability, Consent, Payer, Patient, HCP/HCO master data management platforms and commercial data architectures.

Essential Functions/Responsibilities

Key Responsibilities:

Global Capability Strategy & Roadmap Contribution

· Define and articulate the capability vision, and outcomes aligned to global and franchise priorities in collaboration with key stakeholders.

· Own and continuously evolve the US Data Master roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback and aligned with customer experience data strategy.

· Translate global and regional business strategies into clear team-level plans, ensuring work is sequenced, prioritized, and resourced to deliver against the most critical needs.

· Partner with business leadership to translate business needs into capability solutions with measurable success metrics that drive impact across franchises and the business.

· Develop and maintain a prioritized roadmap for data master domains, sequencing enhancements to improve data quality, coverage, latency, integration, and scalability in alignment with commercial needs and enterprise standards.

Collaboration

· Connect business stakeholders and the Data Master capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics.

· Partner with business leadership to ensure the Data Master global capability team delivers solutions that are strategically aligned with key business outcomes and defined success metrics.

· Partner closely with Global Capability Owners and Tech Lead to align capability priorities with data architecture, platform capabilities, and technical feasibility, ensuring trade-offs support global data strategy and delivery sequencing.

· Partner across the Customer Experience Organization to support seamless integration and ongoing capability evolution to support scalability, flexibility, and compliance requirements.

· Deliver standardized, trusted master data and consent frameworks that enable downstream teams to operate on consistent customer and capability information across targeting, account planning, access, analytics, and reporting use cases.

User-Centered Solution Development

· Champion a user- and value-centric capability mindset, leveraging user insights, data usage patterns, and engagement metrics to inform the design and evolution of US Data Master capabilities that enhance usability and adoption for internal and external users.

· Leverage user insights and engagement data to shape Data Master capabilities that drive an improved customer experience (for both internal and external users).

· Lead discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.

Delivery, Optimization & Value Realization

· Partner across Global Capability teams to support the delivery of scalable, reusable Data Master capabilities.

· Monitor capability adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.

· Responsible for completion of documentation (PRDs, user stories, discovery artifacts) using standard templates, and sprint planning in partnership with the Tech Lead and development teams.

· Partner with data and platform teams to provide feedback on enterprise platforms and architecture, driving continuous improvement in outcomes and data quality, usability, and performance while leveraging standardized enterprise solutions.

· Leverage outcome metrics to support the articulation of the capability's value proposition and its impact, promoting capability awareness across CX operations and fostering a culture of engagement and feedback in partnership with Activation.

Required Knowledge, Skills, and Abilities

Technical Skills

· Understanding of Capability, Consent, Payer, Patient, HCP/HCO master data management (MDM) solutions to produce “golden records” using logic such as match rules, merge rules, survivorship, etc..

· Familiarity with master data management platforms and commercial data architectures or comparable products.

· Knowledge of commercial data mastering, including identity resolution, hierarchy and relationship management, consent management, data governance, data quality monitoring, and integration across HCP, HCO, payer, patient, consent, and product systems applicable to the Data Master team.

· Experience designing scalable product frameworks, prioritization logic, and governance standards.

· Experience working within Agile product development teams and product operating models.

· Experience with tools such as JIRA, Confluence, or similar product management and collaboration platforms.

· Experience partnering with end users across product discovery, design, and deployment.

Business Skills

· Cross functional Matrix Collaboration – Ability to work fluidly across teams and reporting lines - respecting SME, coordinating shared work, ensuring progress even when accountability is distributed. Supports decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.

· Influence Without Authority — Ability to move work forward, shape decisions and drive outcomes through collaboration and trust rather than formal power.

· Enterprise Mindset - Ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with enterprise-level impact even when it may have personal implications.

· Problem Solving - Ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning-oriented approach.

· Continuous Improvement — Ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.

Required/Preferred Education and Licenses

Qualifications:

· Bachelor’s degree in business, technology, marketing, science, or related field.

· 8+ years of experience in data mastering in pharmaceutical or healthcare industries

· Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross-functional team.

· Experience working with global data platforms, data governance solutions, MDM tools, CRM systems, reporting tools, or comparable technologies.

· Strong understanding of commercial data and how they support business needs in pharmaceutical or healthcare industries.

Preferred / Additional Qualifications:

· Advanced degree (MBA or relevant graduate degree) preferred.

· Experience working in the product operating model

· Experience partnering with enterprise platform teams or product teams supporting digital and operational capabilities.

· Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

#LI-Remote

Working Requirements:

· 20-30% travel will be required.

Jazz Expected Behaviors

· Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.

· Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.

· Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.

· Acts with a One Jazz mindset, prioritizing global value, breaking down silos, and building strong, trust-based partnerships across teams.

· Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.

· Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.

· Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.

· Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.

· Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.