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Capabilities Manager Jobs in Arizona (NOW HIRING)

American Express

Mgr-Digital Product Mgmt

Phoenix, AZ · On-site

$103K - $174K/yr

Amex's Risk Management capabilities are at the core of delivering the superior customer experience while managing credit and fraud losses at lowest levels in the industry. With our mix of assets like ...

Axon

Manager, Protective Services Unit

Scottsdale, AZ · On-site

$69K - $70K/yr

Your Impact The Protective Services Unit Manager is responsible for developing and sustaining an elite protective services capability that elevates the effectiveness, readiness, professionalism, and ...

Releady

Product Manager

Phoenix, AZ · On-site +1

$50 - $65/hr

Own a defined product area or set of digital capabilities from discovery through delivery and ... Experience managing and prioritizing a product backlog. * Comfortable working with product ...

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Capabilities Manager information

What does a capabilities manager do?

A capabilities manager oversees the development and enhancement of an organization's skills, processes, and resources to meet strategic goals. They analyze current capabilities, identify gaps, and implement improvements, often working with cross-functional teams and utilizing project management tools. Strong leadership, communication, and understanding of business operations are essential for this role.

What is the role of a capabilities manager?

A capabilities manager is responsible for assessing, developing, and optimizing an organization's skills, processes, and resources to meet strategic goals. They often coordinate cross-functional teams, implement training programs, and utilize tools like performance metrics to enhance operational effectiveness.

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Capabilities Manager jobs near you

Mgr-Digital Product Mgmt

American Express

Phoenix, AZ • On-site

$103K - $174K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

25th of 152 rated financial services

Job description


Amex's Risk Management capabilities are at the core of delivering the superior customer experience while managing credit and fraud losses at lowest levels in the industry. With our mix of assets like closed-loop data, machine learning models, underwriting techniques on a modern technology stack we are re-imagining how payment experiences & risk management converge in a more modern, digital and connected world.
In order to deliver on the vision, the Risk Products & Data Strategy (RPDS) team is driving the roadmap for modernizing risk platforms while enabling new business capabilities. Modernizing the Authorizations platform is a key strategic imperative to uplift an aging infrastructure and provide new capabilities to enable rapid innovation and growth.
Responsibilities
  • This role combines the responsibilities of a Product Manager and a Product Owner.
  • The Product Manager leads transformation of risk systems, plays a central role in detailing the blueprint, and works in close partnership with stakeholders in RPDS, as well as external experts, to arrive at the best design/solution and oversee its execution.
  • This is a stakeholder facing role that is responsible for process vision and roadmap, customer experience, business architecture, capturing and grooming requirements, prioritization, status tracking and reporting, adefining process SLAs and controls.
  • The RPDS Product Owner team is responsible for owning the fraud and risk aspects of new product launches and updates to current offerings. To accomplish this, the RPDS Product Owner team partners with Global Risk Technologies as well as the Product teams, Strategy partners, and Enterprise Architects (Data/Enterprise/Technical), and works with managers and directors to design solutions and strategies using predictive models and strategies for Amex Card and Non-Card products. They collaborate with partners on other Risk teams, Marketing, Finance, Global Servicing Network, Legal/Compliance, Banking, and Technology to create world-class analytical capabilities and solutions to minimize credit and fraud risk and improve customer experience.

Qualifications
Minimum Qualifications:
  • Deep and broad expertise in consumer or commercial risk management encompassing knowledge of processes and systems
  • Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change
  • Ability to communicate and interact effectively with internal and external stakeholders at all levels
  • Demonstrated ability to think outside the box and design industry leading solutions
  • Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives desirable
  • Knowledge of fraud authorization, credit bureau, decision science models or experience in another core fraud risk management function and/or knowledge of Amex data and risk technology platforms preferred
  • High degree of organization, individual initiative and personal accountability
  • An ability to solve complex problems and a highly analytical approach
  • Risk Capabilities experience is highly desired
  • Bachelor's degree in computer science/technology/engineering/business management or related field is mandatory

Preferred Qualifications:
  • 2-4 years of product management/ownership or product development experience developing fraud management products
  • A strong product mindset, proactive communication and a collaborative spirit.
  • Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
  • Master's Degree (or comparable experience) in management, computer science, engineering or a related discipline is ideal

"Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions."
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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