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Candidate Experience Manager Jobs in Washington (NOW HIRING)

Marriott

Event Experience Manager

National Harbor, MD · On-site

CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years in the event management or related professional area. OR Bachelor's degree from an accredited university in Hotel and ...

Five Below

Customer Experience Manager

Sterling, VA · On-site

$18/hr

Minimum 2 years of management experience * Excellent verbal and written communication skills ... Additionally, Five Below does NOT request financial information or payments from candidates at any ...

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

Minimum 2 years of management experience * Excellent verbal and written communication skills ... Additionally, Five Below does NOT request financial information or payments from candidates at any ...

Five Below

Customer Experience Manager

Bowie, MD · On-site

$18.30/hr

Minimum 2 years of management experience * Excellent verbal and written communication skills ... Additionally, Five Below does NOT request financial information or payments from candidates at any ...

Five Below

Customer Experience Manager

Annapolis, MD · On-site

$18.50/hr

Minimum 2 years of management experience * Excellent verbal and written communication skills ... Additionally, Five Below does NOT request financial information or payments from candidates at any ...

Five Below

Customer Experience Manager

Sterling, VA · On-site

$18/hr

Minimum 2 years of management experience * Excellent verbal and written communication skills ... Additionally, Five Below does NOT request financial information or payments from candidates at any ...

Five Below

Assistant Manager

Arlington, VA · On-site

$16/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Additionally, Five Below does NOT request financial information or payments from candidates at any ...

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

Minimum 2 years of management experience * Excellent verbal and written communication skills ... Additionally, Five Below does NOT request financial information or payments from candidates at any ...

Five Below

Customer Experience Manager

Bowie, MD · On-site

$18.30/hr

Minimum 2 years of management experience * Excellent verbal and written communication skills ... Additionally, Five Below does NOT request financial information or payments from candidates at any ...

Five Below

Customer Experience Manager

Annapolis, MD · On-site

$18.50/hr

Minimum 2 years of management experience * Excellent verbal and written communication skills ... Additionally, Five Below does NOT request financial information or payments from candidates at any ...

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Showing results 1-20

All JobsCandidate Experience JobsCandidate Experience Manager JobsCandidate Experience Manager Jobs in Washington

Candidate Experience Manager information

See Washington salary details

$27.7K

$67.4K

$131.4K

How much do candidate experience manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for candidate experience manager in Washington is $67,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a candidate experience manager, and why are they important?

To thrive as a Candidate Experience Manager, you need a solid background in recruitment, talent acquisition processes, and a bachelor’s degree in human resources or a related field. Familiarity with applicant tracking systems (ATS), HRIS software, and candidate engagement platforms is typically required. Exceptional communication, empathy, and organizational skills help create a positive and seamless recruitment journey for candidates. These skills are crucial for attracting top talent, building employer brand reputation, and ensuring an efficient and engaging hiring process.

What is a candidate experience manager?

A Candidate Experience Manager is a human resources professional responsible for ensuring that job applicants have a positive and engaging experience throughout the hiring process. This role involves overseeing communication, streamlining interview processes, gathering feedback, and improving touchpoints from application to onboarding. The Candidate Experience Manager works closely with recruiters and hiring managers to create a welcoming and transparent environment for candidates, which can enhance an employer's brand and help attract top talent.

What is the difference between Candidate Experience Manager vs Talent Acquisition Specialist?

AspectCandidate Experience ManagerTalent Acquisition Specialist
Primary FocusEnhancing candidate experience throughout the hiring processSourcing, screening, and hiring candidates
ResponsibilitiesDesigning candidate engagement strategies, improving communication, managing feedbackRecruitment campaigns, interviewing, candidate evaluation
Required SkillsCommunication, empathy, process improvementRecruitment knowledge, interviewing skills, sourcing techniques
Work EnvironmentHR or Talent Acquisition teams, candidate-facing rolesRecruitment teams, hiring managers, HR departments

The Candidate Experience Manager focuses on creating a positive journey for candidates, ensuring smooth communication and engagement. In contrast, the Talent Acquisition Specialist concentrates on sourcing and hiring suitable candidates. Both roles are vital in the hiring process but serve different functions within the recruitment ecosystem.

How does a candidate experience manager typically collaborate with recruiters and hiring managers throughout the hiring process?

A Candidate Experience Manager works closely with recruiters and hiring managers to ensure every candidate has a positive and engaging experience from application to onboarding. They often coordinate feedback sessions, align on communication strategies, and help design touchpoints that reflect the company's values. By acting as a liaison, they address candidate concerns promptly and support both hiring teams and applicants, fostering transparency and trust throughout the process. This collaborative approach contributes to stronger employer branding and improved hiring outcomes.
What are popular job titles related to Candidate Experience Manager jobs in Washington? For Candidate Experience Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Candidate Experience Manager jobs in Washington look for? The top searched job categories for Candidate Experience Manager jobs in Washington are:
What cities in Washington are hiring for Candidate Experience Manager jobs? Cities in Washington with the most Candidate Experience Manager job openings:
Candidate Experience Manager jobs near you

Customer Experience Manager

Steel Point Solutions

Fort George G Meade, MD • On-site

Full-time

Posted 6 days ago

Job description

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization's success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery.
Role Summary
The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer interactions, ensuring high levels of satisfaction, and implementing strategies to improve client engagement and retention. The Customer Experience Manager will work closely with internal teams to align service delivery with client expectations and drive initiatives that enhance the overall customer experience.
Key Roles & Responsibilities
  • Customer Experience Oversight: Manage and enhance the end-to-end customer experience, ensuring that all client interactions are positive and align with Steel Point Solutions' standards. Develop and implement strategies to improve customer satisfaction and address any issues or concerns promptly.
  • Client Relationship Management: Serve as the primary point of contact for clients, addressing inquiries and resolving issues to ensure a high level of client satisfaction. Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
  • Performance Monitoring: Monitor key performance indicators (KPIs) related to customer experience, including satisfaction scores, response times, and resolution rates. Analyze customer feedback and performance metrics to identify areas for improvement and implement actionable strategies.
  • Process Improvement: Evaluate and improve customer service processes and workflows to enhance efficiency and effectiveness. Collaborate with internal teams to streamline processes and ensure that customer interactions are handled seamlessly.
  • Reporting and Documentation: Prepare and present reports on customer experience metrics, including trends, issues, and improvements. Maintain accurate records of customer interactions, feedback, and resolutions.
  • Training and Development: Provide training and support to team members on customer service best practices and company policies. Develop and implement programs to enhance the skills and knowledge of customer service staff.
  • Client Retention and Growth: Identify opportunities for client retention and growth by understanding client needs and proposing additional services or solutions. Work closely with the sales and account management teams to support client retention and expand service offerings.
  • Issue Resolution: Handle complex or escalated customer issues, working to resolve them in a timely and satisfactory manner. Implement strategies to prevent recurring issues and improve overall service quality.

Required Qualifications
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 5+ years of experience in customer experience management or related roles, with a proven track record of enhancing client satisfaction.
  • Candidate Must Have an Active Top Secret SCI Poly Clearance

Preferred Qualifications
  • Master's degree in Business Administration, Marketing, or a related field preferred

Skills and Competencies
  • Customer Experience Management: Expertise in managing and improving customer experience, with a focus on client satisfaction and retention.
  • Client Relationship Management: Strong skills in building and maintaining positive relationships with clients, addressing their needs effectively.
  • Analytical Skills: Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement.
  • Problem-Solving: Strong problem-solving skills with the ability to handle complex or escalated issues and implement effective solutions.
  • Process Improvement: Experience in evaluating and enhancing customer service processes and workflows.
  • Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients and internal teams
  • Leadership: Ability to provide training and support to team members, fostering a culture of excellence in customer service.

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.
The salary range represents a general guideline; however, Steel Point Solutions considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Salary Range
$95-$99.57 USD

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