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Camping Reservation Agent Jobs (NOW HIRING)

State of West Virginia

Lodge Desk Clerk

Charleston, WV · On-site

$27K - $45K/yr

... the reservation, front desk, call center at Pipestem Resort State Park. Employee will be ... Makes shelter and camping reservations, including typing, and balancing this with accounting.

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Camping Reservation Agent information

See salary details

$11

$17

$22

How much do camping reservation agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for camping reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a camping reservation agent do?

A Camping Reservation Agent assists customers with booking campsites, providing information about campground amenities, availability, and policies. They handle reservation requests via phone, email, or online systems, and may also process payments and cancellations. In addition, they answer questions about local attractions and park regulations, ensuring guests have a smooth and enjoyable camping experience. Their role is essential in helping visitors plan their trips and manage campground occupancy efficiently.

What are the key skills and qualifications needed to thrive as a camping reservation agent, and why are they important?

To thrive as a Camping Reservation Agent, you need strong customer service skills, attention to detail, and familiarity with reservation processes, often supported by a high school diploma or equivalent. Proficiency with reservation management systems, telephone systems, and basic office software is typically required. Outstanding communication, patience, and problem-solving abilities help agents handle inquiries and resolve booking issues effectively. These skills ensure accurate reservations, positive guest experiences, and smooth campground operations.

What are some common challenges faced by camping reservation agents, and how can they be managed?

Camping Reservation Agents often encounter high call volumes during peak seasons and may need to handle last-minute changes or cancellations from guests. Balancing customer expectations with campsite availability can be challenging, especially when popular sites are fully booked. To manage these challenges, agents rely on strong communication skills, attention to detail, and familiarity with reservation systems. Proactive problem-solving and teamwork with park staff help ensure a positive experience for guests despite occasional booking conflicts.

What is the difference between Camping Reservation Agent vs Campground Host?

AspectCamping Reservation AgentCampground Host
CredentialsCustomer service skills, basic computer knowledgeCustomer service skills, sometimes basic maintenance knowledge
Work EnvironmentOffice or call center, online booking systemsCampground grounds, outdoor settings
Employer & IndustryCampgrounds, outdoor recreation companiesNational/state parks, private campgrounds
Search & Comparison IntentReservations, booking, customer supportCampground management, outdoor hospitality

While both roles involve working with outdoor recreation, a Camping Reservation Agent primarily handles booking and customer inquiries via phone or online, often working in an office setting. A Campground Host typically manages the campground on-site, assisting visitors and maintaining the area. Both roles require customer service skills but differ in work environment and responsibilities.

What are popular job titles related to Camping Reservation Agent jobs?

For Camping Reservation Agent jobs, the most frequently searched job titles are:

Infographic showing various Camping Reservation Agent job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Contact Center Agent

Remote

Brandt Information Services, LLC
Software Development • 51 - 200 employees
Learn more about Brandt Information Services, LLCexternal

$13/hr

Full-time

Re-posted 7 days ago

Job description

Contact Center Agent
Must be US Citizen or Green Card holder
W-2 Full Time Hourly and Seasonal Position
100% Remote - Must reside in the US full time
Brandt Information Services is a leading provider of technology and marketing services for state wildlife and parks agencies, revolutionizing how agencies connect with and serve the public. From planning a camping trip to purchasing a hunting or fishing license, our solutions streamline the outdoor recreation experience. Every transaction — whether a boat registration, campground reservation, or educational event ticket—contributes to conservation efforts and enhances outdoor recreation opportunities.
The Contact Center Agent serves as the first point of contact for customers seeking assistance with outdoor recreational activities and related services. This role is responsible for answering inbound calls, making outbound calls (when necessary), and ensuring high-quality customer experience. Agents will use critical thinking, professionalism, and strong communication skills to resolve inquiries efficiently, document interactions accurately, and support state agency partners. Depending on level, agents may also mentor peers, assist with training, and handle escalated customer service issues, contributing to a positive and effective contact center environment.
Job Responsibilities
  • Meet or exceed department / team defined metrics and targets.
  • Attend regular coaching sessions with Assistant Manager, receive and act upon performance-related feedback timely.
  • Accept inbound phone calls from customers seeking assistance with outdoor recreational activities and related services.
  • Provide callers with application/website support and basic troubleshooting support.
  • Answer basic inquiries about regulations while navigating internal knowledge base articles and the state wildlife agency website.
  • Processing sales for customers, following client specific issuance requirements and procedures.
  • Handle escalated customer service situations or calls from customers, agents, and staff.
  • Accurately document all interactions according to the standard operating procedure.
  • Utilize all available resources with focus on first-call resolution.
  • Provide basic hardware and application troubleshooting including internet connectivity, site access, user account management, password rests, technical site issues, and more - for external agent support.
  • If multi-lingual, assist with calls and customer support when requested.
  • Staff I and higher levels may assist in mentoring or training support to new hires and/or other Contact Center agents on call-handling skills.
  • Other responsibilities as assigned by the Contact Center Assistant Manager.
Job Competencies
  • Critical thinking.
  • Strong computer and internet skills.
  • Professionalism.
  • Strong written and verbal communication skills.
  • Amazing customer service.
  • All applicants are required to take a skills assessment test.
  • Experience in customer service and/or call center preferred but not required.
  • Workspace free from excessive noise, distractions, and interruptions that could impede the agent’s ability to carry out their duties efficiently.
  • Must demonstrate the ability to pass a thorough background check as required by state agency clients, which may include a fingerprint background check for certain projects.
  • Please Note: this opportunity is a 6 month temporary role.
What You Will Need
Associate
  • Strong customer service and communication skills (verbal and written); able to maintain a positive and professional tone with customers.
  • Ability to follow departmental processes and procedures with occasional guidance.
  • Ability to meet (or exceed) all department / team defined metrics and targets, after probationary period.
  • Basic technical troubleshooting skills and proficiency with common software applications (e.g., browsers, office tools).
  • Basic understanding of product lines and services contributes to at least one large campaign.
  • Demonstrates accountability by meeting deadlines and consistently following through on commitments.
  • Willingness to learn, adapt to feedback, cross train on additional campaigns, and embrace self-development opportunities
Compensation:
Here at Brandt, we understand that highly satisfied employees are key to a thriving company. This is why we offer:
  • The selected candidate should have the skills, qualifications, and experience consistent with an Associate level within Brandt’s job architecture. The compensation rate is $13.00 per hour with eligibility for variable compensation program.
Brandt Information Services, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
Please direct all questions/inquires to careers@brandtinfo.com

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