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Retail Security Supervisor - Eastern

Department:Retail

FLSAStatus:Non-Exempt

ReportsTo:GeneralManager

SupervisoryResponsibilities

Provides shift-level guidance, coordination, and oversight of assigned security duties and procedures. This role supports operational execution and adherence to security protocols but does not include direct authority over hiring, termination, compensation, or formal disciplinary actions.

ReportingStructureandFunctionalAlignment

DualReportingClarification:Thisroleoperatesunderdualreportingrelationships,receivingdirectionfromRetailOperationsleadershipandSecurity/RiskManagementleadership.

1. PrimaryOperationalReporting: Reports directly to the General Manager at the assigned retail location for day-to-day operations, scheduling, and store-level priorities.
2. OrganizationalRetailReportingLine: Assistant Manager > General Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth
3. SecurityProgram(Dotted-Line)Reporting: Reports to the Security Manager for all security-specific programs, policies, procedures, standards, training, and operational security needs.
4. OrganizationalSecurityReportingLine: Security Manager > Director of Risk Management

PositionSummary

The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

EssentialDutiesandResponsibilities

1. Maintainasecureandcontrolledentranceandexitforthelicensedretailestablishment.
2. Serve as the primary reception point for customers, patients, and visitors, including greeting individuals, answering phones, and providing authorized information in a professional manner.
3. Conductcustomerintakeproceduresbyverifyingagethroughscanningvalididentificationanddirectingcustomersthroughinitialpurchasingsteps.
4. Issue,document,andmanagevisitorbadgesandensurevisitorsareproperlyescortedwhileonfacilitypremises.
5. Enforcefacilityaccessrules,includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.
6. Monitorsurveillancesystemsandsecurityequipmenttoidentifysuspiciousactivityandrespondtoregulatoryrequestsasrequired.
7. Performroutineandperiodicchecksofelectronicsecuritysystems,includingalarms,cameras,andaccesscontrolsystems,toensureproperoperation.
8. Assess developing situations and engage with customers, patients, or employees to deescalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
9. Respondtoalarms,disturbances,injuries,accidents,securityincidents,andemergencysituations.
10. Lead initial response to workplace injuries, including providing First Aid and AED support and assisting with incident documentation and follow-up reporting.
11. Initiate,document,andmaintainaccurateincidentreports,witnessstatements,andsecurityrecordsrelatedtosafety,security,orcomplianceevents.
12. Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.
13. Protectcompanyassetsfromtheft,diversion,assault,fire,andothersafetyorsecurityrisks.
14. Communicatesecurityconcerns,incidents,andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.
15. Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
16. Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.
17. Reportcustomer,patient,oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.
18. Maintainorganizationandcleanlinessofsecurity,reception,andmonitoringareas.
19. Maintain open, professional communication with management, security personnel, and retail staff.
20. Supportretail,security,andoperationsleadershiptoensuresafeandsecurestoreoperations.
21. Perform other duties as assigned

Allsecurity,reception,surveillance,incidentresponse,andcustomerinteractionactivitiesareperformedinaccordancewithcompanyproceduresandregulatoryexpectations.

ScheduleandWorkHours

Thispositionmayrequireworkingevenings,weekends,holidays,andextendedshiftsbasedonbusinessneedsandoperationalrequirements.

CoreCompetenciesandSuccessMeasures

1. Conflict resolution and effective de-escalation of customer, patient, or employee situations
2. Situationalawarenessandsoundjudgmentinidentifyingandrespondingtosecurityrisks
3. Customerandpatientserviceexcellencedemonstratedthroughprofessionalinteractions
4. Incidentresponseandemergencypreparedness,includingtimelyandappropriateescalation
5. Regulatoryandcomplianceawarenesswithconsistentadherencetosecurityprotocols
6. Professionalcommunicationanddocumentationaccuracy,includingcompleteandtimelyincidentreports
7. Teamcollaborationandoperationalreliability,includingeffectiveshifthandoffsandcoverage

AdditionalFunctions

1. Demonstratesflexibilitybyworkingacrossdifferentareasofthedepartmentorcompanyasneeded,atthedirectionofsupervisorystaff.
2. Maintainsaprofessionalappearanceandcomplieswithcompanyuniform,grooming,andidentificationbadgerequirementsatalltimeswhileonduty.
3. Communicates clearly, professionally, and effectively verbally and in writing with coworkers, management, customers, patients, governmental agencies, and the public.
4. Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.
5. Performseffectivelyinafast-paced,rapidlychanging,andoperationallydemandingenvironment.
6. Demonstratesproficiencywithjob-relatedtechnology,includingsurveillancesystems,access-controlsoftware,andstandardofficeapplications.
7. Interprets,understands,andcomplieswithapplicablefederal,state,andlocallaws,regulations,standards,andorganizationalpoliciesandprocedures.
8. Establishesandmaintainseffectiveworkingrelationshipswithcoworkers,management,andexternalstakeholders.

ComplianceandContinuingEligibility

EmploymentiscontingentuponongoingcompliancewithNevadacannabisregulations,companypolicies,andthemaintenanceofallrequiredlicenses,permits,certifications,andworkcards.Lossofeligibilitymayaffectcontinuedemployment.

EqualEmploymentOpportunityStatement

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing nondiscrimination in employment.