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Call Jobs in Hamilton, ON (NOW HIRING)

Hydra Pure Group

Appointment Setter

Stoney Creek, ON · On-site

CA$17.60 - CA$23/hr

Hamilton Ontario, Canada We are hiring Call Center Appointment Setters to join our Environmental Testing Department. Your role will be to contact potential clients and schedule appointments, no ...

Canon Careers

24620

Brampton, ON · On-site

Superb analytical skills to plan call cadence to reach prospects efficiently, and create efficient processes * Ability to manage tasks of the team and ensure that employees meet their KPIs

Breakaway Staffing

Dry Forklift

Mississauga, ON

$22/hr

Apply now! By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application. This position is for an ...

Breakaway Staffing

Reach Operator

Mississauga, ON · On-site

$23.25/hr

Apply now! By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application. This position is for an ...

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All JobsCall JobsCall Jobs in Hamilton, ON

Call information

See Hamilton, ON salary details

$8

$17

$32

How much do call jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call in Hamilton, ON is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.09 and $18.46 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What cities near Hamilton, ON are hiring for Call jobs?

Cities near Hamilton, ON with the most Call job openings:

Call jobs near you
Infographic showing various Call job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,604 per year, or $17.6 per hour.

Remote Tele-Interviewer - Health Care

Fuze HR Solutions Inc.

Brampton, ON • Remote

CA$20.25/hr

Full-time

Re-posted 20 days ago

Key responsibilities

  • Conduct scheduled telephone interviews with insurance applicants, ensuring accuracy and professionalism.

  • Collect, document, and verify applicant information related to medical history and lifestyle using structured questionnaires.

  • Complete interview documentation accurately, review for errors, and submit questionnaires promptly.

Job description

Position Overview
The Tele-Interviewer is responsible for conducting scheduled telephone interviews within a call centre environment. This is a fully remote, permanent position available to candidates across Canada, offering benefits and a competitive hourly rate of $20.25/hour.

The role involves completing daily scheduled appointments ranging from 20–60 minutes, managing both inbound and outbound calls with insurance applicants, and collecting detailed information related to their lifestyle and medical history through structured questionnaires. The Tele-Interviewer ensures all information is accurately captured, documented, and processed while providing a professional and customer-focused experience.

The successful candidate will collaborate with internal teams to maintain daily appointment schedules, meet quality standards, and support operational goals. Evening and weekend availability is required, with immediate openings available.

Location: Fully Remote (Canada)
Employment Type: Permanent position with benefits
Compensation: $20.25/hour
Start Date: Immediate openings available

CURRENT SCHEDULE
Tuesday – Friday:
  • 1:00 PM – 9:00 PM EST
    OR
  • 2:00 PM – 10:00 PM EST
Saturday:
  • 9:00 AM – 5:00 PM EST
KEY RESPONSIBILITIES / ACCOUNTABILITIES
  • Conduct detailed and professional telephone interviews with insurance applicants while maintaining accuracy, confidentiality, and a high level of customer service.
  • Collect, document, and verify applicant information related to medical history, lifestyle, and other required details using established questionnaires.
  • Complete scheduled interviews within the assigned timeframe while ensuring all required questions and processes are followed accurately.
  • Maintain a customer-focused approach throughout each interaction, demonstrating empathy, professionalism, and strong communication skills.
  • Ensure interview documentation is completed accurately, including reviewing information for spelling errors, missing details, and data accuracy.
  • Submit completed questionnaires promptly following each applicant interaction.
  • Participate in ongoing training and cross-training opportunities to learn different insurance provider requirements and questionnaire formats.
  • Apply feedback received through quality assurance reviews to continuously improve interview techniques and overall performance.
  • Work collaboratively with team members to achieve productivity, accuracy, and service-level objectives.
  • Complete follow-up calls and additional outreach as required.
  • Handle inbound applicant inquiries and conduct outbound calls for interviews, scheduling, and applicant support.
  • Manage sensitive conversations professionally while addressing applicant questions, concerns, or challenges.
  • Provide assistance and support to team members through communication channels such as Microsoft Teams when required.
TECHNICAL SKILLS
  • Intermediate proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
  • Ability to type a minimum of 60 words per minute with strong accuracy.
  • Comfortable learning new processes, systems, and industry-specific requirements.
  • Previous experience working in a healthcare, medical, insurance, or regulated environment is considered an asset.
SOCIAL / INTERPERSONAL SKILLS
  • Strong communication and interpersonal skills with the ability to build trust and rapport over the phone.
  • Ability to work effectively in a fast-paced environment while managing multiple priorities and time-sensitive tasks.
  • Strong organizational skills with the ability to self-manage workload and meet performance expectations.
  • Ability to handle conflict resolution and address applicant concerns using professionalism and sound judgment.
  • Customer-first mindset with a commitment to providing respectful, compassionate, and attentive service.
  • Strong attention to detail and commitment to maintaining accurate records.
  • Interest in healthcare, medical services, or health sciences is considered an asset.
  • Demonstrated problem-solving skills and ability to adapt to changing priorities.

How to Apply
Interested candidates are invited to submit their resume to:
Shaira Fernandez
Recruitment Consultant – Fuze HR Solutions
sfernandez@fuzehr.com
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