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Call Jobs in Hamilton, ON (NOW HIRING)

Insight Global

Call Center Representative

Mississauga, ON · Hybrid

CA$17.95/hr

Experience working in a call center environment * Comfortable managing high volumes of inbound and outbound calls * Strong multitasking and organizational skills * Ability to manage emails, chats ...

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The RPM Groups

Be Seen First

Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Ottawa, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

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Call information

See Hamilton, ON salary details

$8

$17

$32

How much do call jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call in Hamilton, ON is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.09 and $18.46 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What cities near Hamilton, ON are hiring for Call jobs?

Cities near Hamilton, ON with the most Call job openings:

Call jobs near you
Infographic showing various Call job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,604 per year, or $17.6 per hour.

Call Center Representative

Insight Global

Mississauga, ON • Hybrid

CA$17.95/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Contact Canter Representative


*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a current vacant role, and the successful candidate will be hired into an existing open position.

Compensation: $17.95/hour


Our client is seeking a Customer Service & Collections Representative to join their fast-paced contact center team in Mississauga, Ontario. This position is ideal for candidates who thrive in a high-volume customer environment, enjoy helping people find solutions, and are comfortable handling both inbound and outbound calls.

In this role, you will provide exceptional customer service, assist customers with repayment options and financial solutions, and maintain accurate records of customer interactions.


Location & Schedule

  • Mississauga, ON (Onsite for training)
  • Contract: 6 Months
  • Start Date: August 31, 2026
  • Training & Nesting: 5 days onsite per week for the first 10 weeks
  • Post-training: Hybrid schedule (2 days onsite, 3 days remote) upon meeting performance expectations
  • Hours of Operation: 6:30 AM – 11:00 PM EST
  • Candidates must be flexible with scheduling shifts within operating hours.


Key Responsibilities

  • Handle inbound and outbound customer calls professionally and empathetically
  • Resolve customer inquiries and provide outstanding customer service
  • Educate customers on available programs, services, and solutions
  • Discuss outstanding balances and repayment options
  • Negotiate payment arrangements while maintaining positive customer relationships
  • Identify opportunities to enroll customers in debt management programs
  • Maintain accurate documentation within internal systems
  • Meet productivity, compliance, and quality standards in a contact center environment


Required Qualifications

  • Previous customer service experience
  • Experience working in a call center environment
  • Comfortable managing high volumes of inbound and outbound calls
  • Strong multitasking and organizational skills
  • Ability to manage emails, chats, and phone interactions simultaneously
  • Excellent problem-solving and customer relationship skills
  • Strong attention to detail and accountability


Preferred Qualifications

  • Collections experience
  • Experience in financial services, debt management, or customer support
  • Ability to work against multiple performance metrics and KPIs

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